-
Advice on leaving outside of contract (Plusnet)
I had signed up with PlusNet because it offered 24/7 technical support. If I had just £1 for every technical failure I've had with my line over the years, I'd be paying the lowest ISP bill known to man. PlusNet had excellent support as far as I was concerned- not only 24/7 but not with a heavily accented fast speaking…
-
Best broadband option
Looking to change from VM as it's £26.50 for standalone internet and I'm quite keen to get BT Sport, therefore considering the switch to BT Broadband. Unlimited infinity + line rental is £20 + £16.99 rental/month, so effectively I'm just paying £10.50/month extra for BT sport pack. No other option, as far as I can see, as…
-
BT Promo Voucher Advice
Hello, I would like some advice please. I recently set up new a BT broadband, phone and TV package. BT were offering a £75 Sainsburys gift card for new customers which could be activated and despatched as soon as my new service was installed. I followed the instructions and received an email to say thanks, you'll receive…
-
Broadband only working in one room
We have a bundled package from sky (TV, phone and broadband), but the broadband is very weak or non existent outside the room which the router is in, which is not the same room as the sky box so our search is often limited, and downloading takes forever I have been on with sky and they first tried to flog me fibreoptic…
-
Sky broadband unexplainable usage
So, my parents have a limit of 2gb on their sky broadband, which is fine as they are extremely light users - between Jan and June the most they used, according to the usage tool, was 1.36gb so they never get near 2gb as they do only very light browsing. Now, somehow in July it shot up to 3.5gb and in August's billing…
-
Cancelling with BT, then immediately renewing to get deal
I have been with BT 18 months with broadband only. Now want fibre and BT is the only supplier at my exchange so have to keep with them. I have spoken to them and threatened to leave but pricing is crazy (unless I was a new customer). I live with my girlfriend, so what's stopping me cancelling my line and getting her to…
-
broadband only
Hi, I'm looking for broadband only providers, don't need or want a landline or TV access of any sort. Any recommendations?
-
Problems with Tesco homephone and broadband
I am a very unhappy bunny. I have been without home phone or internet for 3 days now and Tesco are constantly fobbing me off saying "we are currently contacting BT as it's a problem with the exchange" I can get no more info than that, I have no idea when an engineer will be around, tesco won't give me anymore info. I am…
-
Talktalk "Cyber attack" - Contract cancellation?
Ok, so I received an email from Talktalk telling me my details may have been stolen via a sophisticated cyber attack. I will quote the email below, but first my question is this: Could I use this as a way to cancel my contract with them? I now need to contact banks and set up credit rating checks etc due to their security,…
-
Broadband recommendations for rental properties
Hi all I am looking for broadband recommendations, having moved into a rental property. I would need an unlimited service, service is important to me- UK support centers. I see that the more competitive deals are for a minimum of 12 months (I have a 6 month tenancy) I assume there would be early termination fees should i…
-
Consumer FTTP provider options?
Hi All, I am currently staying in a relative new build flat. The only connection type I have to my apartment is FTTP at the moment. Meaning that, except from BT, almost all of the other major home broadband providers cannot provide me broadband service. (SKY, TalkTalk, Plusnet, EE) I checked providers that do have FTTP…
-
MSE Official feedback thread: TalkTalk broadband deal
Hi everyone, This is the official thread for your feedback on the TalkTalk offer that was featured in our weekly email. You can find the deal here Please let us know how it went for you if you got the deal, and problems or successes. Thanks!
-
Problems with talk talk broadband
We are currently using talk talk as our phone and broadband supplier and recently we have been experiencing problems with our wireless signal in house. WE use to get good coverage but recently we cannot get it upstairs and now for no reason none of the devices will pick up wireless so we have to use a cable to connect. The…
-
Is it a bad idea to have landline/broadband with different providers?
I'm trying to help my grandparents with their broadband. They're currently with Plusnet but have been thinking of changing their line rental to BT Basic which is only £5.10 a month, compared to £16 with Plusnet. They want to keep their fibre broadband with Plusnet. I'm just a bit concerned that having different providers…
-
Is there a catch?
Get stopped by a Sky salesman in Asda the other day, and he offered me a package that sounds too good to be true. For £16-40pm (with no additional charge for line rental), I get unlimited BB, plus use of thousands of Wifi hotspots around the country. Additionally, for a one off payment of £5, I get a router and setup, plus…
-
traveling Europe
Hi thinking of traveling Europe for a year 2016 😀what's best phone network for keeping in touch
-
Youtube on tivo box
Is it me or does anyone else experience youtube on their tivo box to be so ridiculously slow and buffers all the time? Im on 100MB broadband for goodness sake; this shouldnt be happening? my sisters are on sky and youtube on their one is absolutely perfect! are there any settings i need to do to configure this? Thanks in…
-
First Plusnet customer wins!
I'm in the process of signing up to Plusnet and it's asking for a name of a recommender. I don't know anyone on plusnet, so the first person to give me their plusnet username will go in the box. It says you will be rewarded but I don't know how much this is. Thought I would share the love with someone on MSE :beer:
-
Cancellation of contract with Virgin Media
Hello! I am due to move house next week. I called Virgin to have our internet moved to the new place and they told us they didnt cover the new area (we thought they would because our friends near by have Virgin Media). We have had great service for five years (my partner and I also use the Virgin gym), so we were sad that…
-
May be within BTs T&Cs, but doesn't feel right.
There probably isn't anything that can be done, but I am feeling conned by BT at the moment, and really just wanted to sound off a bit. Of course if someone else has been in similar circumstances and managed a sensible resolution it would be great to hear about it. The basic situation is that we have BB and unlimited calls…
