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Talktalk "Cyber attack" - Contract cancellation?
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HalifaxCurtis
Posts: 26 Forumite

Ok, so I received an email from Talktalk telling me my details may have been stolen via a sophisticated cyber attack.
I will quote the email below, but first my question is this: Could I use this as a way to cancel my contract with them? I now need to contact banks and set up credit rating checks etc due to their security, or lack of. I've been trying to find a way to run away from talktalk since the first month I joined. Anyway, this is the email:
"I am writing to you as a precaution after we discovered on 5th August that the TalkTalk mobile sales site,, which is hosted by a division of Carphone Warehouse, was subject to a sophisticated and coordinated cyberattack, along with a number of similar sites. We shut down the site as soon as this was detected, but there is a risk that some of your data may have been accessed – including your name, address, date of birth, bank account details and TalkTalk account information. We take the security of your data extremely seriously, and we have put in place additional security measures to prevent further attacks. But we felt it was important to let you know as soon as possible.
Steps you should take to protect yourself
We can’t be certain if your individual data has been accessed, but you should look out for any suspicious online or account activity. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via
We specifically recommend that you:
• Contact your bank and credit card company, so that they can monitor for unusual activity
• Check your credit rating with Experian or Equifax to be sure that no one has taken out loans or credit in your name – both offer free trials that allow you to check your credit history.
• Change the password for your TalkTalk account and any other accounts that use the same password"
I will quote the email below, but first my question is this: Could I use this as a way to cancel my contract with them? I now need to contact banks and set up credit rating checks etc due to their security, or lack of. I've been trying to find a way to run away from talktalk since the first month I joined. Anyway, this is the email:
"I am writing to you as a precaution after we discovered on 5th August that the TalkTalk mobile sales site,, which is hosted by a division of Carphone Warehouse, was subject to a sophisticated and coordinated cyberattack, along with a number of similar sites. We shut down the site as soon as this was detected, but there is a risk that some of your data may have been accessed – including your name, address, date of birth, bank account details and TalkTalk account information. We take the security of your data extremely seriously, and we have put in place additional security measures to prevent further attacks. But we felt it was important to let you know as soon as possible.
Steps you should take to protect yourself
We can’t be certain if your individual data has been accessed, but you should look out for any suspicious online or account activity. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via
We specifically recommend that you:
• Contact your bank and credit card company, so that they can monitor for unusual activity
• Check your credit rating with Experian or Equifax to be sure that no one has taken out loans or credit in your name – both offer free trials that allow you to check your credit history.
• Change the password for your TalkTalk account and any other accounts that use the same password"
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Doubt it, read the T's & C's you signed up to.0
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