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Talk Talk Price Increase
Hi I entered into a new contract with TT on April 4th for their essentials package priced at £8.50 per month. A few weeks later they sent me an email to tell me it would increase by 20%. I called them that night to tell them I had only signed up and they said the increase would not affect me. This was at the start of May…
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TalkTalk website
TT website is down today - they claim for planned maintenance But I think otherwise...... What company plans maintenance for a Friday ?
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Poptelecom, please stay away
My 72 year old father has had an utter nightmare with these people who care little about customers and customer service. They have treated him poorly and then charged him close to £500 for cancelling his contract. I tried to intervene but they did not want to know. They just wanted his cash. My Dad is a full time carer for…
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Plusnet package
I have been on Plusnet Fiber broadband for a good while, at least 2 1/2 years I think. When I joined, I asked for the best package they had, as we use a lot of internet. I get unlimited Fiber for £20 a month, with a maximum speed of 38meg. I spoke to customer services today, as we are comparing costs with other providers…
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Virgin broadband - never again
So I phoned up to terminate my service in June as I was moving house. I was on a 12 month contract which I took out in 2013. Virgin sent me paper documents to sign, but I never signed and returned them. I also had no information about virgin's terms and conditions as I signed up over the phone. Just the last few days I've…
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Plusnet, unfair charges?
Hello. I've been a PlusNet customer for over two years now, I initially had a 18 month phone/broadband contract with them which has expired. I'm due to move house so contacted them to see what the options are, they can transfer the service to my new address "for no charge" but this results in an increased monthly payment,…
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Cancel Landline - Redirect old number to mobile?
Hi, This is my first post, so apologies if this has been covered, I've looked but possibly been putting in the wrong search criteria. I have a BT Landline & BT Infinity 2 broadband. I very rarely, if ever, use the landline to make outgoing calls. I am considering cancelling with BT and moving over to Virgin Media Fibre…
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Cancelling a switch over
I was with talk talk and I thought my contract was up. (12 instead of 18). I put a switch over to plusnet until I was told by talk talk about early termination fee. I decided to stay with talk talk till my contract was up and followed there procedure by ringing plus net cancelling the order and ringing up talk talk to tell…
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Switch from BT broadband to Sky
I was wondering if anyone has done this switch. My broadband is meant to be switching across from BT to Sky tomorrow. I was told that the BT broadband will stop working between 8am and midnight tomorrow and then I simply plus in the sky equipment and it will be up and running again. Is it really this straightforward or is…
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Switching to Plusnet - taking a long time!
Hi Has anyone else had to wait a long time for there broadband and phone service to be switched to PlusNet? I'm with BT at the moment. Around the 29th I signed up with PlusNet. My status is still that they are checking the line. I spoke to customer services a couple of days ago and they did say another ten days.…
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Gaining Provider Led - Switch, if it all goes bad?
Gaining Provider Led - Switch, if it all goes bad? Talk Talk to BT Informed 3rd aug switch from Talk Talk to BT would take place Called Talk Talk on the 3rd to verify BT had contacted them, they have said they have not been contacted. I requested Talk Talk cancel the package(they said they would cancel from the 3rd, after…
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Cooloing off period....
I have been looking for another Broadband supplier and signed up with plus net over the weekend, got a text today changing the date of my appointment to fit the fibre optic socket, a date that will not fit in with my annual leave...I have also found a much better deal with Sky, amd I right in thinking I have 14 days in…
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Talktalk - many problems
Can anyone advise me what the best course of action would be for the problems I am having with Talktalk. To cut a very long story short, was with them for years, tried to upgrade package got ripped off, cancelled services, they hooked me into a contract I didn't have and tried to charge fees, harassed for over a year. They…
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BT complaints system - I'd like to complain about it
Trying to cancel my 95 yr old mum's account but even using BT's complaint system I can't get through to a human being who can help me. Surely Ofcom should be requiring that BT offer a better service than this? Awful!
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Switch to BT infinity
Hi I am due to switch to BT Infinity for phone, BB and TV on Monday. The blurb says the new service can happen anytime upto midnight. I was wondering what time of the day others have been 'switched' recently.
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Plusnet....Pathetic
I changed to Plusnet from sky in april as Plusnet were offering a stonking deal and was the MSE best buy. The move went pretty trouble free. The internet was a bit patchy but i put it down to teething problems and figured it would settle down over time. It has gotten worse and worse and is now bordering on virtually…
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Leaving 3 for where?
Hi, looking for some thoughts/advice. I've been with 3 mobile b/b since it was first introduced and use it at home for b/b 'cos, courtesy of BT, b/b is not and, quote, "will never be available" where I live. Up until about 12 months ago, the 3 service has generally been good+ but has deteriorated to a pitch where it is…
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Line rental saver
I recently ditched BT in favour of PlusNet for broadband and calls (MSE recommendation) saving £20 per month. I was out of contract. However, I paid my line rental in advance at the end of November 2014. I still have 4 months left and they say I cannot reclaim the remainder. Can they legally keep money for a service I did…
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Anyone have experience of BT Yahoo Premium Service?
I'm thinking of moving away from BT Broaband but I don't want to loose my '.......@BTinternet.com' email addresses. The answer seems to be to sign up for the BT (Yahoo) Premium service, which from what I've found out so far costs £1.60 per month. Does anyone have experience of switching to this service? Did it all go…
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TalkTalk TV boost haggling
Has anyone had any luck being able to haggle discounts on TalkTalk TV boosts? I know they are already pretty reasonable but I am coming to end of my half price period and wondered if anyone had any success getting a permanently lower price? Any advice would be appreciated as I am still within contract.
