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Broadband & internet access

Archives for October 2014

Switching provider experiences
Hi All, Is there a thread for experiences switching providers. The banks have rules for current accounts - nothing it seems for Broadband. We moved from Virgin to BT after many years - they must have assumed we would stay after so long as no offer of price reduction on haggling (until we had signed up with BT). However…
Staying with TalkTalk but halved my payments!
After TalkTalk decided to whack my monthly payments up to a whopping £32 per month (from less than £20) when my contract ran out, I decided to move. Plusnet are doing a deal at the mo (through MSE) which would equate to £20.20 per month, to include: Line rental £15.95 (rolling, we didn't want a 12 mth contract) BB £2.50…
Want to leave Virgin Media without paying cancellation fee - Advice required pls
I really hope someone can help me... We have a 24 month contract for tv, phone & fibre optic broadband package with Virgin Media and currently 12 months in. But we really want to leave as the service is appalling. Since switching to Virgin the internet has regularly dropped off. It doesn't come back on until we ring them…
BT BroadBand issues and cancellation
Hi There, Just looking for a bit of advice about cancelling my broadband contract with BT which has 5 months left to run. I don't usually post on forums but I'm pretty angry because I've had to take half a day holiday from work waiting for a broadband engineer who never showed up. Basically issue started on Tuesday 14th…
Sky broadband line rental deal for existing customers
I just rang up Sky to cancel my home phone & broadband. When I was put through to retentions they offered to discount my line rental to £9.99 a month for 12 months. This makes our line rental £119.88 for the year & it also means that we can pay monthly, rather than paying up front. They also added on free calls to 0870 &…
BT Infinity 1 order problem
This is really for the BT representative. I've had problems from the start of ordering the BT Infinity 1. The first order went through OK, I received the email confirming everything and giving me an order number etc. When I received the MAC code from SKY, I entered it into the BT site and again everything seemed fine. A…
Plusnet Router and Access Control
Hello I am considering moving to Plusnet from BT. Can anybody tell me what access controls the Plusnet router has. At the moment we are able to restrict the kids internet access to certain times of the day using the BT HH4. We do this by MAC number. Can the Plusnet router do the same thing? Where in the menu system is it?…
plusnet parental controls on Mac
Hi, Just signed up to plusnet. Having signed up and paid, I am a bit concerned about how parental controls work. Currently on sky broadband which has a very simple user interface for filtering. Not clear how plusnet works and even less sure their solution works on a mac. Any clarification from users would be most welcome.
Mobile Company 3 using a Debt company called C.A.R.S to chase me for money
About 14 months ago I bought a temporary wireless thing to use when I moved into my new home whilst my proper broadband supply got sorted out. It was with the mobile company 3 and it was a monthly rolling contract so I could cancel with one months notice at anytime. I only planned to use it for the first month until my…
Yet more TalkTalk issues
Anyone know how to get anything done with TalkTalk broadband. Over the last three days I've wasted 4 hours on the phone with the following results: 1. They keep asking whether I'm using a wired or wireless connection despite telling them I have half a dozen devices using both, it's completely irrelevant and I've tried…
BT persistent excuses
Here's my story which is now just totally driving me to the point of no return so to speak .After being with Plusnet paying more for being rural and persistent drop out in service I decided to go to BT .We are limited to who will provide unlimited In our area. Order went in 26th Sept 14 and activation date 13th Oct well…
Telecoms company refusing to refund credits as agreed
Hi All, This is my first post here. We are with a telecoms company that said if we cancelled three internet connections (line + ADSL) with another provider and took out three with them, they would refund £300 of the termination fee. In April i requested the credit and today (6 months later and after many chase up calls and…
Post Office Broadband - 80 disconects in the last 24 hours
Hi I'm after some advice we keep getting router disconnects. After installing an app to monitor this we've had around 80 disconects in the last 24 hours. THis has been happening for a month or so. We've phoned Post Office numerous times and they say they have ran line checks and had open reach look at it and the line is…
any deals on virgin mobile/tv/landline
hi guys am moving and always had bt freeview/phone/broadband but no arial at new place and virgin fittings already in so guess this is the way to go. any tips on how best to do this? and deals? thanks
Fibre broadband query.
I live 3 miles from the nearest telephone exchange so my speed is terrible. What is the procedure for requesting fibre optic in my area and is it possible to pay for the installation of the lines myself, however costly it may be? Thanks in advance, oh, and I live in England.
Reasonable Talk Talk retention deal
Just spent half an hour negotiating with a rep. Finally got a deal for a £100 credit on my account and paid £72.20 for line rental for the year. It all got a bit blurry then but my understanding was that the BB would be £1.75 a month. But this would come out of the credit. Even if the BB is additional I work it out at…
Just a vent at BT
We are coming to the end of out contracted period with BT so I decided to give them a call to find out what deal they would offer me. We have regular b/band, anytime calls and pay line rental in advance. In short, nothing. All they seemed interested in was up-selling us to Fibre. I had already stated at the outset I wanted…
BT Sports: Beware!
I am moving house so I phoned BT yesterday to give them a months notice to end my BT Broadband. I joined BT a couple of years ago; so am out of contract No! Said the girl at the other end, you signed up for BT Sports (free) last May and so you have to pay an early cancellation fee of £79 plus £30 for cessation of services.…
Only want broadband
Hi All. My nan is currently after broadband for the house. Problem is she does not want to change her landline number shes had for years. Is that an issue or can you just broadband on existing line? She was looking at the Post Office to supply, unlimited but cheap as poss, but i have no idea on if they are any good etc?…
is it possible to reboot sky router via web?
hello most routers have a web interface where you can control them, adjust them and reboot them do sky routers have this feature? do you know the ip? thanks!

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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