Post Office Broadband - 80 disconects in the last 24 hours

steadydriver

Hi

I'm after some advice we keep getting router disconnects. After installing an app to monitor this we've had around 80 disconects in the last 24 hours.
THis has been happening for a month or so. We've phoned Post Office numerous times and they say they have ran line checks and had open reach look at it and the line is OK. They say they can send a technician round but it'll cost around £150 if its our fault. Therefore before we do this we are trying to work out why this is happening.

We live in a remote (ish) area and only usually get around 1mbps internet we are on the SealandRC exchange and we are around 2km away, which I accept but the disconnects are making the internet really annoying.

We are on post office internet with a zyxel amg 1302_t10A router. We have this plugged directly into the test socket with our bt cordless phone and nothing else.

Below are the logs from the router.

relative capacity occupation: 61%
noise margin upstream: 17.0 db
output power downstream: 18.0 dbm
attenuation upstream: 31.5 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 02 45 66 77 77 88 77 77 76 65 55 43 00
tone 32- 63: 00 00 00 45 56 67 78 88 88 88 88 88 88 99 88 99
tone 64- 95: 09 88 88 88 88 88 88 88 88 88 88 88 88 88 78 77
tone 96-127: 87 77 77 77 77 77 77 77 77 66 66 66 66 65 66 53
tone 128-159: 65 55 56 55 56 56 36 54 04 45 35 43 00 33 33 33
tone 160-191: 20 23 40 40 40 30 20 00 02 30 02 33 32 03 03 33
tone 192-223: 23 03 20 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
relative capacity occupation: 126%
noise margin downstream: 16.0 db
output power upstream: 12.0 dbm
attenuation downstream: 55.5 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 02 45 66 77 77 88 77 77 76 65 55 43 00
tone 32- 63: 00 00 00 45 56 67 78 88 88 88 88 88 88 99 88 99
tone 64- 95: 09 88 88 88 88 88 88 88 88 88 88 88 88 88 78 77
tone 96-127: 87 77 77 77 77 77 77 77 77 66 66 66 66 65 66 53
tone 128-159: 65 55 56 55 56 56 36 54 04 45 35 43 00 33 33 33
tone 160-191: 20 23 40 40 40 30 20 00 02 30 02 33 32 03 03 33
tone 192-223: 23 03 20 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

I've also tried it on a netgear DGN1000 and this seems just as bad for dropping the connection.


Does anybody know what the problem could be?

If its the router, can anybody recommend a stable and cheap router for this type of line?

Could it be something in the house causing interferance?

Any help would be appreciated

Thanks

JJ_Egan

Try replacing the ADSL |Filters .

LazyTyper

Looking at your attenuation it looks more like a bit over 4KM.

Still, that's not an issue. You should be able to get about 3 Mbps pretty stable.

As JJ Egan suggests, try replacing your ADSL filter.

I would also recommend you plug the filter into your test socket to eliminate any wiring issues.

See this guide for instructions on accessing your test socket.

Edit: Just spotted you already used the test socket, but continue to use this until this issue is resolved to fully eliminate internal wiring as a possible cause.

steadydriver

Hi
Just to keep you updated I've been studying the lights on the router and when the ADSL goes off it seems the whole router goes down and all lights go off.

Therefore I'm not thinking this is something to do with the power in my house and I'm going to get an electrician to look at it before going any further. Hopefully this will sort it!