-
Virgin contract up...Best deals?
On the 27th of August i am able to put my notice in to leave Virgin, but to be honest, im awful at getting a great deal...I tend to stick with Virgin. Im on a great deal, according to Virgin i will get no where near it with anyone else! And for the best part they are right, sky fibre and all other fibre is not available in…
-
No internet for 3 weeks - do virgin really care?
We had some large shrubs removed and the side of the garden dug over but I forgot to tell them that our cable ran somewhere beneath and I guess it got cut although all services lost for a minute, they returned for some hours before phone and internet went off completely. I called virgin media and went to great lengths to…
-
just joined EE big mistake. any other good farcical stories?
Like many here I took up the special offer. While initially angry at their service. It has now become a commical farce. I ordered the service. Got confirmation of install and waited. Engineer never turned up. Called up to be given lots of conflicting be. Apparently engineer did not turn up as I had ordered it online at 5am…
-
plusnet - paying line rental upfront offer
I'm trying to sign up to Plusnet using the link on MSE in order to benefit from the cheaper rate, but i cant see the option to pay the years line rental upfront on the sign up page - has anyone else successfully done this? can you point me in the right direction? There also doesn't appear to be any reference to the £50…
-
Sky to Virgin
Has anyone who has been a long time sky user any experience in moving over to Virgin. I'm interested in what they found better or worse with Virgin. ie Interface, picture quality, customer service etc I have been offered a great deal by virgin and it appears sky are unwilling to match Thanks in advance
-
BT Infinity query
Had the engineer out yesterday morning to install BT Infinity. He put another faceplate on the phone socket then went out to the box in the street a fiddled with that for 15 minutes. He then returned and said that's me all set. 24 hours later, my download speed has not changed :mad: was told when I placed the order it…
-
Sky Broadband Only
Hi We have currently a Sky TV package using our main telephone line into our house without broadband. We have a second line which historically we had in order to send faxes etc for work. Our broadband comes into this line and is not with Sky. I wish to keep this line (we still send the occasional fax) and transfer the line…
-
Hidden TalkTalk charge
Has anyone else fallen victim to a hidden TalkTalk charge where they cease your old service which causes BT Wholesale to charge your old ISP £30 which they then pass on to you? I changed from PlusNet to TalkTalk and ended up getting charged £30 by PlusNet because TalkTalk did not migrate my service, the ceased it and then…
-
When to switch....
Hello. Just hoping for some advice on the best time to switch. I'm with Talk Talk and my 12-month contract runs out in mid-September. I paid my line rental for the period upfront at the start of the deal and am just paying about £7 each month. I may switch as I'm aware TT line rental charges have been increased and I could…
-
Sky problem
Hi all. I'm new to this and just want advice. My sky broadband was cancelled On 30.07.14. They have taken the money out though on 04.08.14 for the month ahead. They said they will refund after 23.08.14. Is this normal practice????? Thanks in advance xx
-
MSE News: Virgin Media broadband customers face price rise from October
Broadband only Virgin Media customers will see their bills rise by £1.50/month from October – you can leave penalty free... Read the full story: Virgin Media broadband customers face price rise from October Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
-
Primus new customer problem
Posting on behalf of a colleague so may be a bit sketchy He rcvd a router from primus 10 days ago after agreeing a contract over the phone, hooked it up with the power cable and dsl cable. the broadband light should go solid but stays blinking. they sent another router but this does the same thing. He has now been without…
-
MSE News: TalkTalk hikes value line rental for the second time this year
TalkTalk has upped the cost of its value line rental by over £30 a year ... Read the full story: TalkTalk hikes value line rental for the second time this year Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
-
Virgin media broadband woes
Hi I upgraded my tv virgin media package to a tv phone and super fast broadband package two months ago on a twelve month deal .... And boy am I regretting it. In eight weeks, I have had at least four days where the broadband has been unusable and in most cases has taken the best part if 24hrs for the service to be…
-
Another Virgin Media price hike
Just posting to see if other MSE users are receiving these tedious little price hikes. We've been with Virgin less than a year, and have now had two price rises. In November 2013 we got a letter that explained... Now in August 2014, we get an email saying... Dejà vu? Anyone else getting these? We're 11 months into an 18…
-
EE Disconection Fee
Hi Ive jused moved back home from a rented accommodation where i had broadband and home phone services provided by EE. Im coming to the end of the 12month contract on the 24th Sep. I phoned up today and asked about leaving completely as we already had broadband at home. Was told i would have to pay £6.14 for the rest of my…
-
20GB limit...
...I am thinking of getting BT infinity with 20GB limit. I usually check emails, facebook, reaserahc holidays, keep track of bank accounts etc. Will this be enough? I don't know whether I would be better with an unlimited package.
-
Unacceptable reduction in broadband speed
We have a BT package which is unlimited broadband and anytime phone. For the last 4 weeks our broadband speed has diminished considerably from approximately 2Mb. Last Friday we made two telephone calls to BT some five hours apart to try to rectify the problem. On both occasions we were informed we should be receiving at…
-
3 Internet Dongle Contract
Hi, Me and my partner were living in a top floor flat and the area did not have fiber-optic and we were not in a cable area. We decided to go for a dongle, as it was "the fastest dongle about" at the time. Needless to say we didn't get the speeds promised at the time of purchase. A lot of the time we were unable to use it…
-
Frustration with Openreach
Grr, Openreach!! I just want to vent my frustration with Openreach. We have had fibre (FTTC) from Sky for over a year and now the contract is up I want to switch to Plusnet. This, however, is proving impossible because the Openreach checker says fibre is not available at my cabinet nor do they know when it will be despite…
