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just joined EE big mistake. any other good farcical stories?
Hagar_uk
Posts: 277 Forumite
Like many here I took up the special offer. While initially angry at their service. It has now become a commical farce.
I ordered the service. Got confirmation of install and waited. Engineer never turned up. Called up to be given lots of conflicting be.
Apparently engineer did not turn up as I had ordered it online at 5am and it was too early to call me back on a query in case they wake me. Apparently call me back later or emailing not possible. Nor the fact that if I was awake ordering at five am I could have answered the phone.
Next person I spoke too. Said everything above was incorrect. And I had not put my phone number in. Lie as. You must enter a number to complete the sign in form. Apparently I was suppose to know there was an issue as it had not been past from one department to another
I travelled half way across the country and gave up a days work for this.
The crazy thing is I can not cancelled the installation get refunded and go elsewhere until the line is active requiring anothe day wasted.
Every company makes mistakes its how you fix which matters
I ordered the service. Got confirmation of install and waited. Engineer never turned up. Called up to be given lots of conflicting be.
Apparently engineer did not turn up as I had ordered it online at 5am and it was too early to call me back on a query in case they wake me. Apparently call me back later or emailing not possible. Nor the fact that if I was awake ordering at five am I could have answered the phone.
Next person I spoke too. Said everything above was incorrect. And I had not put my phone number in. Lie as. You must enter a number to complete the sign in form. Apparently I was suppose to know there was an issue as it had not been past from one department to another
I travelled half way across the country and gave up a days work for this.
The crazy thing is I can not cancelled the installation get refunded and go elsewhere until the line is active requiring anothe day wasted.
Every company makes mistakes its how you fix which matters
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