Frustration with Openreach

lizzielonglegs

Grr, Openreach!! I just want to vent my frustration with Openreach. We have had fibre (FTTC) from Sky for over a year and now the contract is up I want to switch to Plusnet. This, however, is proving impossible because the Openreach checker says fibre is not available at my cabinet nor do they know when it will be despite me having had it for over a year. The advisor at Plusnet can't understand it and neither can I. So frustrated. To make matters worse they seem to be impossible to contact directly over this matter.

Roland_Sausage

There is possibly no capacity available for new connections at the moment. Obviously yours will not be a new connection as such, but this might still cause the system to show not available at the moment.

kwikbreaks

Try the BT Group CEO office. I got an Openreach database error corrected that way some time ago. Openreach still had the last laugh though - a no show for the install with a new date well past the cancellation I had set for cable.

lizzielonglegs

It would appear that as a result of high demand no new orders are being taken. Plusnet are contacting their supplier, Openreach, to see whether a switch can be done as I already have the Openreach modem installed. Should get back to me in 24 to 48 hours. Fingers crossed.

macman

Having the fibre modem/router is not the issue. You are presumably on a Sky LLU FTTC line at present and the BT/Plusnet (non-LLU) side is currently not taking FTTC orders due to lack of capacity, so there's nothing available to reconnect you to at the exchange when they take you off the Sky LLU line.
But Sky don't know that, so why not try to cut a retention deal with them?
It all depends on demand; without a sufficient no. of potential customers, OR may never increase the capacity.

kwikbreaks

It's almost certainly lack of capacity at the cabinet not at the exchange. I doubt that Sky will know that either though as macman has said so if you can't move then cutting a better deal with Sky is certainly the way forward although itwill tie you to them for a fresh minimum term.