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Leaving BT early
I've decided to get shut of BT, and make a switch to EE for my broadband and landline. I was just wondering how this all works? Anyone gone through this before? EE are paying me £100 towards switching, but that goes through as credit on my EE account, and I've figured out it's going to cost me around £150 to leave BT. Do I…
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50% sky offer
Hi, ive tried using the discount code from MSE with sky but it doesn't seem to work is anyone else having these problems or can help please?
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How exactly is a new line connected/rejoined in a house with no socket?
My Gran's place is being refurbished and mostly done. When I spoke to the builders they didn't see/notice a phone line and as such there isn't a socket in sight on any of the walls (which are pristine clean and smooth)... I've got a BT engineer coming over to install fibre (yes!) but I'm worried will they have to drill a…
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Broadband usage- confused
Hi I've had an email from Bt today advising that I am close to my broadband usage limit. The email states that for the month of August I a have used almost 9gb against a limit of 10gb. My new month begins on Sept 1st. I'm worried about this- I only use the internet to browse. No downloading and no streaming so I can't…
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broadband usage
Could someone please help: Does my broadband usage increase if I view video clips on Youtube and BBC iPlayer or does it increase only if I download them? Many thanks in advance
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Newbie Help Please
I expect this has been asked many times before, but I can't find the answer, so bear with me please... I am after an all-in package (happy to pay up front) to include the following. Unlimited BB(old person, no film downloads etc.) Free(or included) calls 24/7 I am and have been with BT/GPO for 35 years, but no longer feel…
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spam mail
After 8 complaining e.mails and one hour on the phone to TT I still cannot block spam from a company that has sent me nearly 500 messages since the middle of June. I don't want to change my e.mail address - can anyone suggest a solution before I start climbing the walls - I have Norton 300 protection but that doesn't seem…
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AOL refund problem
I changed from AOL to Talk Talk following a call I made to AOL As part of the package AOL were to give me a refund of £53 40 This has not happened despite me calling them several times Each time I contact them they say they will process the refund and that it will be in my bank in 5-7 days This has happened 3-4 times and I…
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EE Amazon voucher scam?? Please advise...
I signed up to EE Broadband via Money Saving Expert in mid April of this year, following a link from the Money Saving Expert site, on the premise that I would receive £120 worth of Amazon vouchers within 3 months of my Broadband being activated. However, even though my broadband was activated on May 8th, I've yet to…
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Nightmare Trying to Move to BT Broadband
I have been one of the unlucky punters to have had my broadband with a company called Origin on South Yorks Digital Region (SYDR). While it was working it was brilliant but 2 years after signing up it's gone bust:( ( The fallout can be viewed here http://drlforum.co.uk/forumdisplay.php?fid=7) Unfortunately Origin failed to…
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Moving home - Tesco Broadband
Hi there. I moved home on the 8th of august and on the same day we had an engineer come out to set up broadband. There was a fault with the telephone line and three weeks later we still don't have internet. A week ago an engineer came to our home and examined the fault, telling us that the broadband was good to go before…
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Charge for moving home ?
Having previously been with Talktalk for phone and bbroadband, I moved to NewCall (primus) two months ago after being persuaded by a pleasant chap at my door promising me a much better deal, (as they do). I am now moving home (a minutes walk away) and have been told that I will have to start new 18 month contract with a…
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Broadband slow (TalkTalk)
This morning I got superpowered fibre installed because my last router what I had was old and the signal kept dropping. Now its even worse. Reason why I wanted superpowered fibre installed so I can get internet pages to load fast, the pages take 5 - 10 mins at the most to load. I shouldn't have agree to this, my last…
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Broadband Early Termination Fee-Does It Affect Our Consumer Rights
For example if someone signed up with TT and found the broadband was rubbish, kept dropping,going down for days and obviously changed their mind and had to terminate - this is a consumer quality product issue surely - so they should be able to get refund/terminate like any other product? Just wondered who is the 'watchdog'…
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Virginmedia Tivo with Netflix and Chromecast Answers Please
Hopefully some clever person in MSE land can answer some questions for a Non Techie Please . Have just bought a Chromecast dongle it's great but there's more. Just started a month's trial with Amazon Prime to discover both my LG TV's are not compatible with Prime and Chromecast, not old TV's one is 2013 but not suitable…
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student broadband only deals
Hi. Has anyone out there found a good deal. Daughters getting really confused trying to get a broadband only deal. she'll be sharing a house with 3 others.
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Mis sold talktalk package
I recently changed from sky to talktalk. I specifically asked the sales guy on the high st woul I still get the same channels that I already have with sky, especially the discovery channels as that all we watch. He said "yes I would, I would only have to pay for movies and sport. Which don't bother me anyway, so I signed…
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Moving into flat from Uni hall
Hi everyone. I am a foreigner currently studying in UK. I will be moving into my new flat on 11 Sep and I saw a good £130 cash back (quidco) on EE broadband. The problem is that the offer expires in 4 days. Is it okay for me to purchase a broadband package before I move into my new flat? Is there any option for me to tell…
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Virgin Media
Hi All, Would dearly love to get out of Virgin Media contract without all the charges,we joined vm in November 2013 ( actually my wife joined) i have recently started going all through my bank statements and noticed it had gone up by £3,00,i have read this is a clause to break contract. I phoned them but was told as the…
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House moving with Virgin (or not)
Phoned yesterday to tell them I was moving house and when they checked the new postcode found out this was not cabled so could not transfer. They then told me as I was terminating my contract I would be liable for a rather large cancellation fee. How can this be right if they can't provide the service at the other end ?…
