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AOL refund problem
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Susan1942
Posts: 1,460 Forumite


I changed from AOL to Talk Talk following a call I made to AOL As part of the package AOL were to give me a refund of £53 40 This has not happened despite me calling them several times Each time I contact them they say they will process the refund and that it will be in my bank in 5-7 days
This has happened 3-4 times and I am wondering if I should simply give up ? I tell them that I no longer have a direct debit for them but they tell me they still have my bank details I did not cancel the DD but it is not showing on my Current account
I am swithering about calling them and giving them my Bank Details so they can process the refund or ask them to send my a cheque or as I have said forget it
Not happy of course but it just seems so much trouble Views would be appreciated !
Many thanks Sue
This has happened 3-4 times and I am wondering if I should simply give up ? I tell them that I no longer have a direct debit for them but they tell me they still have my bank details I did not cancel the DD but it is not showing on my Current account
I am swithering about calling them and giving them my Bank Details so they can process the refund or ask them to send my a cheque or as I have said forget it
Not happy of course but it just seems so much trouble Views would be appreciated !
Many thanks Sue
0
Comments
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I changed from AOL to Talk Talk following a call I made to AOL As part of the package AOL were to give me a refund of £53 40 This has not happened despite me calling them several times Each time I contact them they say they will process the refund and that it will be in my bank in 5-7 days
This has happened 3-4 times and I am wondering if I should simply give up ? I tell them that I no longer have a direct debit for them but they tell me they still have my bank details I did not cancel the DD but it is not showing on my Current account
I am swithering about calling them and giving them my Bank Details so they can process the refund or ask them to send my a cheque or as I have said forget it
Not happy of course but it just seems so much trouble Views would be appreciated !
Many thanks Sue0 -
Thanks for that You are right but I feel like a nuisance chasing them up all the time It is a bit embarrasing but I will persist
Thanks again
Sue0 -
been with aol for 10 years no problem, just contact customer service 3years ago was given £120 credit for some unknown reason and my monthly a/c was paid by this each month until used up.
now have renewed 12 month contract [aol talk talk is 1 comp now]
new contract phone line/24-7 free landline calls/100 free minutes mobile calls from landline ect free changeover router ,unlimited b/b ,all for under £20 month ,customer services 8pm at night could not have been more helpfull.there is now a £50 monthly free cap on mobile and landline calls [abuse?]0 -
Thank you for your response I have just spoken to AOL again I talked with a Manager after initial conversation with another agent I have informed that they will send me a cheque for £53 79 which is the amount due to me.
My problem was that when I called AOL back in June they talked me into changing over to TT and offered me all sorts of incentives to do so including free line rental for 12 months I have got unlimited Broadband Any time local and national calls and all International Calls as part of the package The money owing to me was a refund for part of a month due to the change over as well as the £50 for the change I think I ran into the problem as they owed me money and I was no longer using their service so no bills to pay to deduct from the credit My currrent account was no longer showing AOL as one of my DD I think TT must have stopped this when the account was changed I have been told that the cheque will be with me in 5-7 days I will see ?
Thanks for encouraging me not to give up Will update you when and if I receive the cheque as promised.
Many thanks again Sue0 -
An update I have received this am a cheque from AOL TT for the £53 79 the agreed refund So result !
Again thank for encouraging me not to give up
Sue0 -
Well done Sue! That money is far better in your pocket than theirs!0
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Thanks again0
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