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Can I cancel BT Contract?
We changed to BT last year when we moved house as this was the only way we could take our existing number with us as our existing provider (talk talk) wouldn't let us take it. We have had BT for 18 months and we decided to upgrade to their all inclusive package as my husband was going to be working from home in his new…
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Free Internet - Exchange Upgrade
Hello all I have just had three(!) salesman together at my door telling me that I am entitled to free internet access now that my local exchange has been upgraded. To get this I wouldn't have to change my service provider (Virgin Media), but it would mean I would be paying a good £20 less each month for the services I was…
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Problems with router
Hi I'm on Orange broadband with an ethernet connected Siemens Gigaset 572 router. I lose my connection at least once a day - but get it back after switching the router off and back on. I'm on windows XP/Firefox and my computer has passed all virus/malware scans. Is it likely the router is faulty or could it be something…
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TALKTALK dial up!!!
OK so my parents have talktalk dialup and have been having a lot of problems so Dad phoned them up and was passed to a person who could hardly speak English and didnt understand that there was a problem with DIALUP so was again passed to another op,Dad had to explain yet again(4th time)about the problem he was having with…
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Stand Alone Broadband??
Can any1 advise us of a 'decent' deal where we can keep out BT linerental (and hopefully not have to pay another line rental)? We have recently had a plain boring standard BT phoneline installed and are tied in for 12months (we were promised BT vision and broadband unbelievably cheap but our contact at BT never followed…
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Talk Talk reps are doing the rounds..
Just had a young lad from Talk Talk (well,Skye Marketing) call at my door to tell me my exchange was being upgraded but not to worry..Didn't show any form of ID at all & then he started into the sales spiel...Asked if I had BBand ect so I just told him I wasn't interested & I wouldn't touch them with a bargepole. So anyone…
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Re: Virgin Hands tied???? Strange one sorry!
I am with Virgin and pay £65 against my better judgement. We have XL package and basic internet and basic phone. I need caller ID and they charge £2 a month. May not sound a lot but I really begrudge paying even more money when it costs a bomb anyway! I can't remove sports or HD as my partner will have a fit (tried that!)…
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first direct banking
Hi, has anyone had a problem accessing their bank account on-line with this company? Mine has been down for about 4 days now , when I ring the bank they say they thought the problem had been resolved and have not had any complaints from other users? there is nothing wrong with my laptop I am able to access all the sites i…
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reccommendations for broadband please
I am looking for a new broadband provider (probably just stand alone, not a bundle). My criteria: 1)UK Call centres for techincal issues - preferably with a local/free phone helpline number 2) unlimited use - i watch a lot of tv on it as i no longer have a tv 3) good customer service 4) good speeds/network coverage 5)…
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Harsh treatment from Talk Talk ?
Or am I being too sensitive. Without any warning tt switched off my broadband and left it to me to find out what was wrong. I eventually got through to the call centre and was told that they no longer supported my modem/router [Belkin] which has been working with no problems for years. I have been with this lot since…
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Primus nightmare
Hi hoping someone can help me. I recently moved house and a look at the MSE article on cheap broadband directed me to Primus. I phoned them up and arranged to have phone and internet installed at my new address once I'd moved in. Well the date came and went without a visit from the engineer. So I called them and was put on…
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Moving House, sky talk + broadband question, how to do this?
Hey, Not sure if this should be in homephones or not I have sky at the moment but on Friday I pick up the keys to my new place, I’ve rang sky and arranged for the new dish install to happen on Sunday. I’d also like to have sky broadband which I believe you now also have to take out with Sky Talk. Ages ago I used to have…
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Will I lose my email address?
My current email address is a btinternet.com email address. I originally got this email address as my parents had bt broadband. They’ve recently switched their broadband over to sky. Does anyone know if I’ll lose access to my btinternet.com email address as they’re now with Sky? Not sure whether once you have the email…
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New Build House No phone line, no one can find postcode to install Broadband
Hi All, I've recently bought a new build property and have been trying to get the internet in for 3 weeks now, the main problem seems to be no-one can find my postcode and therefore cannot determine any information about the phone line to the property. Virgin Media do not have any cable in or around my street so no joy…
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Talk Talk router arrived but....
do I need to install it for their broadband.. I have my original wireless router running and working perfectly fine. Its a linksys which I bought ages ago... The talk talk router arrived this morning, and I just wanted to know what the benefits of using it are? Thanks
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Virgin Media digging in our road - how do I find out why?!
We have no fibre optic cabling in our road, so cannot get Virgin Media. However, there are roadworks in our road at the moment by Virgin Media. How do I find out what the plans are, and if/when we will have cable tv and internet? I've tried asking the workman and the contracting company - they do not know anything other…
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MSE News: Broadband speed advertising code 'disappointing'
This is the discussion thread for the following MSE News Story: "Broadband providers have been told to only advertise 'up to' speeds if at least 10% of users can can get that performance ..." Read the full story: Broadband speed advertising code 'disappointing'
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Moving from Mobile to Fixed Line Broadband
I got Mobile (with 3) because I I didnt have or need a phone line. The signal is woefully unreliable so going to change to "normal" broadband. I need to ge the phone line in my rented accommodation reactivated. Do I have to do this through BT or if I am going with Sky Broadband (I already have Sky TV Packages) do they do…
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BT Broadband contract
Hi, My mother has a contract with BT for her broadband and evening & weekend calls which is coming to an end, my question is will she have to renew a contract for say another 18 months or can she just keep paying the same monthy amount for the service without a contract?
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Does anyone know Orange Broadband URL for Broadband System Status Check?
Hey all Does anyone know Orange Broadband URL for Broadband System Status Check? My internet has gone down. Apparently it was working at 7am OK according to my partner, but when I came to use it at 7.30am it just has a red slow flashing light on the @ symbol on the livebox-mini router. When I sign into the router it tells…
