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Examples of Lies from Virgin Media's CEO's exec office and the worst customer service
I have just had to endure nearly 2 weeks of the worst customer servce I have ever received from Virgin Media regarding my phone/broadband and and TV accounts. My complaint went all the way up to Neil Berkett (the CEO) who then passed me on to his Exec Team to deal with - who then respoonded with an out and out lie, and…
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Anyone on Virgin 50Mbs?
If so, what is the actual line speed like and also what is the latency (ping)? I do a lot of online gaming on Xbox Live so low latency is critical for me but 50Mbs wouldn't go amiss either! Is Virgin 50Mbs simply marketing guff or is it real?
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totally dumb
Ive arranged to have the basic package of Virgin phone TV and broadband installed on Friday this week. The half price one for 6 months. Im new back in the UK Im lost as to if I need to HAVE anything ready (apart from a TV and a phone hand set) before they come to fit it all? Im not registered with any phone provider at all…
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Landline installation and Broadband
What's the cheapest deal for this ? The 3 one plan looks like a good idea too. Sim only unlimited broadband you just need a suitable 3 mobile. Is there a cheap mobile that emits a wifi hotspot ? :)
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Ideas for internet provider
We are looking for an internet provider with unlimited download allowance and static IP address - any ideas? O2 and BE does not cover our area so we need a plan B! Thank you.
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Best broadband, landline and mobile deal?
Hi, Wonder if anyone can help? I am with bt for line rental, virgin for broadband and orange for mobile. Virgin have just upped their broadband price from £10 to £15 per month including free evening and weekend calls. Total cost per month at the moment is: £15 line rental £15 plus for broadband and calls £10 guess for…
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Internt not working, Landlord wants rent
Hi, I'm a student living in private accommodation. My landlord is wanting the rent, but as the internet package is inclusive of the rent and in my contract, therefore this means that I am bound to paying rent if I have all the amenities I am paying for. The internet is currently not working during exam time, which is when…
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Free traffic management BB package & Phone
Hello people, I checked my bank account and realised that my phone and broadband cost came to around £90 this month. This is crazy as there is just 2 of us, and we are only home at weekends and evenings. Internet is £23 and the BT phone bill makes up the rest. I am free to change and was looking to save some money. I have…
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Stuck in some sort of limbo!
My wife and I moved into a new place on 20 December and applied for a phone line with Primus and broadband with Primus shortly afterwards. Our phone line was connected about a week ago, but Plusnet say they can't connect our broadband as Sky already supply the property. The previous tenants had Sky for phone and broadband…
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New Contract Cooling Off Period
I have just upgraded my package with BE from their value package to their unlimited package. They have started a new 12 month contract. However, I have found a much better deal elsewhere and asked them to cancel the account as I am only 3 days into the new account. Their reply was "We would like to inform you that…
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to dongle or not
hi i am presently with virgin broadband for £7.50 per month and paying £27.50 to bt for my phone line per month which i hardly use, so i thought if i get a contract dongle for £15 a month or so i will be saving money! has anyone done this and what is a good contract deal and with whom? i would be using my laptop at home…
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Help with home phone/internet package
[FONT="]I am trying to find a better deal for home phone and broadband as what I have is too expensive.:( My line rental and home phone is with BT. I’m on Unlimited Weekend Plan which costs £13.29 plus calls, so average bill is £26.36 [/FONT] [FONT="]I chose BT because they installed the line for a discounted price…
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Blu-ray Help please
Not good with tec ,so say it so i will understand . I would like to get a Blu-ray player with Wifi . This is where i need help !! the dongle thing does that have to be topped up or is it a one off perches ,and do they all need a dongle ?? Any thing you can tell me would be fab xxx
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Any BE customers here?
Hey guys, I'm thinking of switching to BE and I just wanted to know if anyone has had any problems with them? Are they reliable? How's the service and customer support etc? TIA :rotfl::j
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Virgin - To move or renew
Currently with Virgin for phone and internet. Been with them since the days of Telewest and am on XL speed as we currently get fibre optic. Currently £12.24 phone and £37.00 for XL Broadband Am moving house soon, but new property doesnt have cable, and can only get Bband via phone/modem from Virgin. Wondering whether to…
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to o2 or not to o2
Hi All! About to move to new flat which can get pretty much any BB (had Virgin installed with previous owner but can get BT line). Am skint so going to stick with freeview so just looking for cable or BB with landline - won't call out though. I used to be with Virgin and was great, however they seem to have really hiked up…
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help with internet/phone package
bear with me i am blonde :D currently on bt option 3 unlimited internet with evening and weekend calls and am looking for cheaper (isn't everyone) monthly bills are round about £40 a month with about £5 of call charges on top of that. dont download much although my son plays W.O.W obsessively which is why i got unlimited .…
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Orange slow snails
Just been testing Orange Broadband the last few days and it is just about reaching 480Kbps when I'm on the BBCi player and it keeps stopping me from watching it. What do I have to do to make an official complaint? I mean who should I speak to first etc etc etc Thanks
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BT Package 5?
OK I have been with Nildram since 2006, we have an older deal that is no longer available, paying around £23pm for internet and all phone calls. On top of that we have to pay BT line rental. Nildram has recently become Opal and our speed has dropped, Im not happy any more and am not sure we are getting a good deal. BT sent…
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BTFON and BT openzone
I have more to a temporary flat and I'm looking to get connected to the internet. I have done a WiFi scan and found BTFON and BT openzone access points. But what is the cheapest way to connect to them? Getting a subscription directly off BY is expensive as they charge £15 for 5 days. I have noticed that 02 mobile broadband…
