Orange slow snails

FestivalsRUS

Just been testing Orange Broadband the last few days and it is just about reaching 480Kbps when I'm on the BBCi player and it keeps stopping me from watching it.

What do I have to do to make an official complaint? I mean who should I speak to first etc etc etc

Thanks

penrhyn

First thing to do is to check that the problem is not at your end.
Have you got a microfilter in every telephone socket that you use including a Sky box/alarm.
Are you using an extension or plugged into the master socket?

Log on to your router and obtain your router statistics.
Then post them.

http://help.orange.co.uk/orangeuk/support/personal/all-broadband

Money_Doctor

My speed with orange the same nothing short of awful

Orange_Company_Representative

Hi FestivalsRUS,

My advice would be to try the above. If you still have problems contact the Broadband Customer Services on 08448748586 or if you have an Orange Mobile call 150 and select the home broadband option. If necessary you can request to escalate your call from there.

Hope this helps!

Steve, Orange Helpers

Twitter: @OrangeHelpers
Facebook: Orange UK

hippey

Must admit I have noticed a slow service in the last few days, thought it was just me!

buenfoxa

hippey wrote: »

Must admit I have noticed a slow service in the last few days, thought it was just me!

Its certainly not slow this end, just checked on speedtest.net and getting 14.04mb download! :T

Techn

orange been surprisingly consistent for me, even though in a rural area with very limited options.

supposedly on an 8meg package, good most of the day, though can slow down in the evening.