We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Any BE customers here?

Will-
Will- Posts: 6 Forumite
edited 17 January 2011 at 4:38PM in Broadband & internet access
Hey guys,

I'm thinking of switching to BE and I just wanted to know if anyone has had any problems with them? Are they reliable? How's the service and customer support etc?

TIA

:rotfl::j
«13

Comments

  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    They have consistently been rated well on comparison sites e.g. here
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • cgk1
    cgk1 Posts: 1,300 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    Excellent as far as I am concerned. They have a great forum where problems are often solved pretty damn quick.
  • twins4384
    twins4384 Posts: 42 Forumite
    Also their Customer Service centre in Bulgaria is excellent too. Their English is very good and they are always helpful. Been with BE for 3 years now and have not regretted one moment. They are UNLIMITED and although they have a FUP we haven't heard of anyone falling fowl of it. If they are on your exchange then give them a go. You'll never look back.
  • xycom1
    xycom1 Posts: 784 Forumite
    Been with Be for over 4 years now, no problems at all - highly recommended.
  • scottishblondie
    scottishblondie Posts: 2,495 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Been with Be for about 3 years now, my parents switched the month after me. We haven't had any problems at all, I'm very happy with the service! :)
  • Gary1963
    Gary1963 Posts: 287 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I have been with them for nearly a year now. Never had any problems.
  • esuhl
    esuhl Posts: 9,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I reluctantly called them after experiencing a weird local network issue, which I knew wasn't their fault and expected them to have no idea what the problem was.

    After going through a few things that I'd already checked... the guy mentioned a bug in Windows 7 when using DHCP. To my amazement, he was absolutely spot on and setting a static IP for that PC fixed the issue. It saved me hours of irritation and troubleshooting.

    I also liked the fact that he didn't patronise me. With Tiscali, they very tediously instructed me to press keys one at a time ignoring my requests to explain what they wanted me to do. Be asked me simple questions like, "what's the local IP of that machine" and "what's the DHCP pool", etc. I'm sure they would have been happy to elaborate, through, if I had needed more guidance.
  • mhenry9885
    mhenry9885 Posts: 23 Forumite
    £40 cashback is available through Quidco when you sign up to BE.
  • Will-
    Will- Posts: 6 Forumite
    mhenry9885 wrote: »
    £40 cashback is available through Quidco when you sign up to BE.

    Wow, thank you for this. Good job I waited a little. :beer:
  • mhenry9885
    mhenry9885 Posts: 23 Forumite
    No probs :D
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture