Any BE customers here?

lindens

Highly recommended, signed up as i didnt want to be tied into a contract. been with them nearly 1 year

thespudman

Been with them for a few years now at my parents. No problems at all.

evoke

Been with them for a few years. To be honest, the service is not as good as it used to be in the early years and, since the O2 takeover, I have experienced lots of DNS issues and also poor performance typically at weekends.

But overall the service is good compared to other ISPs. However, if you're a long way from your local telephone exchange then there's no point as the 'up to 24Mbs' won't apply to you. If you're very close to your local exchange then Be* are hard to beat.

Bear in mind that, to the best of my knowledge, they use a transparent proxy server and also filter out sites based on IWF lists (many of which are totally innocent sites) so 'big brother is watching' but I guess that applies to virtually all ISPs these days.

Be* support is quite good and the support staff are generally helpful. They're based in Bulgaria, I believe.

Overall, i'd rate them at 8/10 as an ISP and better than most.

gregg1

Just spent over 2 1/2 hours being shunted around from one department to another. We upped our broadband from option 1 to option 3 at end of December with and they are still charging us and sending us emails saying we have gone over our 10gb monthly allowance on option 1 and have charged our account with the excess charge!!

Also, when we try to download the free internet protection you get with option 3 it is not allowing us to as it says we are still on option 1 (even though I have emails and a letter confirming we are on option 3).

Been put through to eight different depts tonight no-one will sort it out, just shunt us on to the next dept who say its someone else's department who should deal with it. When I eventually lost it with them they said it "was not BT's fault"!!!!! Must be British Gas' fault then eh? Their customer service is the worst I have ever encountered. Sorry but you did ask and this is my experience.

cgk1

Their customer service is the worst I have ever encountered. Sorry but you did ask and this is my experience.

Go across to the official Be forum and post your experience there, you should find it is sorted pretty quickly.

gregg1

cgk1 wrote: »

Go across to the official Be forum and post your experience there, you should find it is sorted pretty quickly.

am probably being a bit thick here but where do I find the forum you mention please? Thanks

cgk1

https://avatar.bethere.co.uk/discussionForum.do

DougFlo

I had problems paying them. Changed bank accounts and I realised within a few days that they had not taken a DD. I rang and told them but they refused to accept that I owed them a months payment. I asked them to note my call as I didn't want to be cut off. The following month they took a regular payment and I rang again and was told I owed nothing. Asked them to move the call again and my offer to pay, which they refused. 4 months later was cut off with no notice and the next day a threatening email. I rang they agreed I had contacted them and they credited the missing month and switched service back on within the hour. So overall a bit of a mess but they resolved it quickly.

espresso

gregg1 wrote: »

Just spent over 2 1/2 hours being shunted around from one department to another. We upped our broadband from option 1 to option 3 at end of December with and they are still charging us and sending us emails saying we have gone over our 10gb monthly allowance on option 1 and have charged our account with the excess charge!!

Also, when we try to download the free internet protection you get with option 3 it is not allowing us to as it says we are still on option 1 (even though I have emails and a letter confirming we are on option 3).

Been put through to eight different depts tonight no-one will sort it out, just shunt us on to the next dept who say its someone else's department who should deal with it. When I eventually lost it with them they said it "was not BT's fault"!!!!! Must be British Gas' fault then eh? Their customer service is the worst I have ever encountered. Sorry but you did ask and this is my experience.

gregg1 wrote: »

am probably being a bit thick here but where do I find the forum you mention please? Thanks

Yes you probably are being a bit thick because this thread is about BE broadband not BT broadband!

cgk1

Oh yeah I missed that! :-)