We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Archives for September 2009

Problems with O2 and Vista
Hello, I am currently with O2 broadband, and while it is ok on my XP laptop (albeit rather slow), we are having terrible trouble with my OH's laptop which is running Vista. The connection keeps dropping and he will have to reconnect several times in a 5 min period. However, when he uses this laptop at a friends house with…
BT renewal
Just been offered the following from BT Options Option 1 Broadband £9.29 Anytime calls £4.95 Line rental £9.25 TOTAL £23.49 Was paying about £34.00 Anyone got any better, think this looks good David
Why do BT staff lie to their customers
4 times in the last 3 months I have had Bt customer service staff lie to me. They are clearly told to put the blame any faults on the customers own equipment and have no intention of delivering on any promises they make. Why when there are other providers available do they offer such appalling customer service? Anybody got…
O2 too expensive for me
I have my MAC code but I am so restricted to my choice of broadband where I live. Apparantly it is because my exchanged has not been 'unbundled'. Plusnet looks a bargain but I have read mixed reviews. I would really like to change to O2, but after checking my postcode etc they came up with a price of £22.02 per month! Any…
BT retentions
Just phoned for my MAC code (want sky!!! :D ) and the offer seems really good in honesty. 9.25 a month line rental plus free eve/weekend calls 7.20 a month broadband with 10GB dl limit, plus it will be upgraded in April to a 20MB line (well I know not to bank on that, but still) I currently pay around £27 for these two.…
Anyone uses BE Unlimited Broadband?
Hello Has anyone got BE broadband? They are Best Buy recommended by Which. Reliability and customer services are rated high. Would you recommend it?
Talk Talk more for less
If in the past you subscribed to Talk Talks security package (Fsecure) for one computer you are paying £2.49 a month. If you un-subscribe and re-subscribe for up to 3 computers then it will be £2.00 a month. Like a building society - they won't tell you but I just found out having got another computer. Mind you…
Virgin issues again today?
Anyone using virgin broadband experiencing problems today? I have no downloadable email, I can't access web mail at all and my general browsing is slow. I've checked the status page but as usual it shows no issues , but then when my area had a 3 day blackout last year they still didn't report that as an issue. If others…
Just released: Free Microsoft security suite.
Hi everybody, I'm new. :waves: At 5pm last night Microsoft released a full internet security suite, you know, the software that protects us against viruses etc. This means nobody needs to buy Norton, Kaspersky, etc, or use that other free one Avast (never felt comfortable with that one). Anyway, It's called MICROSOFT…
SKY Broadband - 10MG - Erm no...
Hoping fellow money-savers can help me with this one - I live in Central London and have had Sky Broad-Band for 2 years. I pay an extra £5 per month for up to 10MBs. Over the past four months I have been monitoring my band-width and it has averaged just over 2.4MB (bearing in mind below 2MB there is no extra charge). Since…
question do I need a tv licence
I dont have a tv but I do have the internet, do I need a tv licence, and if I do, will they just give me one or will they check up on me? If this is in the wrong forum, please advise, thanks
Virgin broadband - customer service
Got Virgin broadband today as it seemed to be the cheapest deal all-in, but customer service seems poor. you have to call them up to activate it, which it doesnt actually tell you in the booklet. The message at the beginning of the call said they were busy and expect a 10 minute wait, but it was actually 1 hour of…
Virgin or Sky, unsure
I am moving and debating to stay with virgin or move to Sky. the area we move to doesn't have virgin though the fibre optic cables it's adsl instead. so i just really wanted other folks opinions of these 2 company's. oh and virgin charge me £5 month for not paying direct debit.
Adsl2+
Just a quick note to remind people to check their local exchange to see if they are in an area that is covered by the new technology. It comes straight down your phone line just like normal ADSL but is basically twice as fast and the best part is that it doesn't cost any more than normal ADSL and works with most modern…
cancelling sky broadband/tv/phone
I phoned Sky today to cancel their tv and keep and upgrade their phone and broadband. The first person a spoke to, in sales, told me she could do the upgrades but I would need to speak to someone else for the cancellation. She did it very quickly without saying anything, I found it very strange that she did not try to…
BT and Sky contracts - getting them then being told i cant have what i want
Hi First post. Hoping for advice. I just moved house. I had Sky Talk, Sky TV inc. Free broadband. When I moved Sky said I HAD to have a BT line in to get their service. So, today, I got a BT line installed for the price of £123 Then my girlfriend phoned up to get the broadband connected. She was informed that I did NOT…
2 Broadband connections
Hi I'm needing a bit of advice on which ISP provider to go with. I'm about to move into a new flat with mates tomorrow. And what we need is:- 2 Broadband connections (one for work, on for personal), also both broadband connections must have dynamic IP. Ideally we need a tv package included too, I'm not too bothered about…
O2 customer service centre.
Hi. Try to talk to the O2 customer service centre and the guy on the other side was talking with a very strong Scottish accent:confused: .... nothing against Scottish people/language. Anyway he has to ask me the same question 4 times before i really did understand:confused: what he was talking about. Asked if is anyone…
Facebook
Anyone else having problems logging into FB?
BT Accelerator
Just wondering if anyone has actually bought one of these? I read the advert in the paper today and it said it can increase download speeds by up to 1.5MBits from what you would normally expect. This seems like a rather wild claim for something that basically plugs into your phone socket so I did some research. Apparently…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free