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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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DFS .. trying to get a refund over sending me the wrong colour feet
Hi . Has anyone had a similar issues and can give me advice please I bought a sofa and it arrived with mix match feet , I ordered all dark . It came with 3 dark and 9 light feet . I wasn’t sure on the sofa when it came so the next day I rejected it “ as it wasn’t as described” and under the consumer act 2015 I’m within my…
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VictoriaPlum is under new ownership - what are my rights?
Hello all! In March 2023 I had my bathroom redone with VictoriaPlum. In October they were bought by AHK Designs. I was supposed to have a 2 year warranty on the bathroom but as of October it is impossible to get hold of anyone. Even if I did, I am not sure the new owner would honour the warranty. Any suggestions on what to…
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Pizza Oven Door Fell Off!
Hi all looking to understand our rights here. We got a big wood fired pizza oven (one of the hand made masonry ones) and after 15 months the door fell off. We have used it with nothing but love and care (it’s my pride and joy!) Retailer has said sorry we don’t sell them anymore and to contact manufacturer Manufacturer has…
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Plusnet Cancellation
I had been with Plusnet for the last 7 years and found them very good - until today. I moved house in May and wanted to take Plusnet with me to the new house. So they set up a new contract for the new house. Unfortunately, the new house (which is a new build) area does not have any open reach cables, which Plusnet use. The…
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action against the police..small claims
Has anyone experience of making a claim against the police for damages to their property.Already been in touch with their legal services and they say they are not liable.
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What to do about scaffolding
Not sure where to post this, but I’m interested in others thoughts and advice. Work started on our house 5 weeks ago. For many reasons (not to di with us) what was quoted as a 2.5 week job is I going. Our current concern is we have a holiday booked and we’re anxious about going away while scaffolding is still in place…
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Just-Eat horrid customer service
I was delivered the wrong order and I contacted the restaurant and was told to contact just eat. I did that and claimed a refund and because it was my lunch I had to reorder again. I provided appropriate evidence and information they requested and was still declined a refund. I tried to escalate the issue and was still…
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Hertz refusing to refund deposit (they say they've refunded me)!
I hired a car in Jan 2024, paid a £200 deposit on my credit card. Returned the car on time, no issues. But Hertz won't refund the £200 deposit. In fact they say they refunded it in Nov 2023!!! 2 months before I even made my car hire booking. I've emailed them 2-3 times but it's like speaking to a robot, the replies keep…
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Scammed by airport valet parking
Last year I purchased parking with a meet and greet company based around Gatwick airport to park my vehicle while I was away. Unfortunately on our return, the company we parked with had lost our key which meant we had to take an Uber home we also had to fork out a substantial amount of money to have the key fob replaced…
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Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
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Shower exploded and flooded whole house after builder removed and replaced
Had some tiling done in our shower. Builder removed shower to do the tiling and replaced it afterwards. Next day we noticed some water leaking into ceiling below so we called him back. He came out, said it wasnt his fault it was the dodgy pipework behind, but he said he'd fix it and it'd be ok. Went out tonight came home,…
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Want to buy vintage tool. Site terms state that they are not liable if item is lost in transit
This seems like a genuine and longstanding website so no reason to think they would do anything underhanded. It is just if anything went awry it seems they are trying to absolve responsibility for claiming a refund for any issues in transit. Here are the terms: https://www.timelesstools.co.uk/salesinformation.htm One thing…
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Argos won't Pick-Up/Refund my faulty item
I bought a laptop from Argos online. It was delivered to my home. Turned it on and the screen was broken (heavy ghosting, blotted colours etc). Couldn't be fixed with a driver update. I contacted Argos within 14 days through their online chat agent to request a return, for a refund. They agreed and said they will send…
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How to get a Booking.com refund
I’m trying to find some advice for my parents. They booked an Airbnb-style apartment stay in Spain via Booking.com. During their stay, they came back one evening to find they were locked out due to a fault with the electronic locking mechanism. As neither they nor Booking.com were able to contact the owner, they were…
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Advice on second-hand faulty car
Hi all, I am in need of some advice, end of January I purchased a second-hand VW POLO 2012 from a dealership that is now faulty. I noticed a noise within 2 weeks of owning the car and reported to the dealership, I then had a full diagnostic test done at a separate garage on the car to see if it was worth the £7,000 I paid…
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Scam Vanilla prepaid cards
I purchased 3 of these cards to the tune of £150 from ASDA. Since I purchased them 4 weeks ago, the website has been down and non responsive. The telephone number provided simply tells you the site is down and there is no-one to speak to at vanilla. I have not been able to use these cards anywhere, not in-store, not…
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We buy any car
Short story ... As a business we buy cars for licensed private hire drivers. We put the V5 in their name so it is easy for them to license and insure each year. We hold the bill of sale and invoice for the vehicle as the legal owner. One driver has just sold our car to We buy any car without our permission and they have…
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John Lewis Return - Intercepted
Hi all, I wonder if you could help me as I am lost and very frustrated with the situation. I returned a number of clothes (high value of items) to John Lewis via an Evri Shop drop off. I called 15 days or so later to question where my refund was and the "Profit Protection" team at JL asked me to contact my payment provider…
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False N215 form dates?
I was given a county court judgement in default as my previous solicitor who is the claimant served it on the wrong address so I didn't know about the claim. I went to my hearing to set a side the judgement but the claimant requested time to submit a witness statement. Now the claimant has provided a witness statement and…
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Product not as described?
Hi, I live in the UK and I bought a hairpiece from Australia. I chose this particular company because of their social media presence and positive customer reviews. I’ve had androgenic alopecia for nearly a decade and I did a lot of research before picking this company as their products are extremely expensive. It arrived…