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Water Bills sticky
🌊 Here are some threads you might find useful: * Water Bills questions and comments * Water meters - pros and cons 🚰 Here's some relevant content from MoneySavingExpert.com: * Cut your water bills * Water bills - news stories 💦 And here are some other handy sites: * Ofwat - water sector regulator in England and Wales * CCW…
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Can I be forced to have a water meter?
Hi, I'm totally new here and don't really know what I'm doing ( technology isn't my strong point ). Basically can my water company force me to have a water meter? We have had issues since moving 3 years ago in that our water has a very strong smell of chlorine and my health has not been good since moving here. We had it…
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Severn Trent back dating single occupancy
My son moved into an apartment in September, and has only just received his first bill, so did not know about Assessed Charges and Single occupancy. He just called ST and they are coming next week to see if he can have a meter; but refusing to backdate single occupancy discount. As he never received a bill are there any…
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Fake water debt
Im hoping someone can give me an idea of what to do! Last year I applied for a disability discount with southern water. The agreed. Because of the change they closed the account and set up a new one. However they then added the discount to my old account as debt. I have proven I have paid all bills via bank statements and…
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Thames Water Legal Advice - Request Account On Hold
If there are any legal professionals or individuals who understand the murky arena of UK consumer law with regards to water suppliers. I would love to have your input. I have a dispute with Thames Water who increased my water bill from around £40 in 2024 to around £140 now. I understand they have had two annual price…
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Would you switch to a water meter
Recently moved to a new house without a meter. Unmetered bill is about twice what I was paying on my previous meter (different water company) and an online calculator for the new place suggests a metered supply would be about half the metered bill. That was based on its own estimate of my water usage (cubic meters) which…
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Water Bill - United Utilities
Hi My water bill has increased to £1150 p.a. which seems very high when comparing with the national average. My house (4 bed / north west) does not have a water metre and has 2 soakaways so I have applied for a reduction re rainfall / sewage costs. Not very familar with water bills but does that appear high? I have asked…
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AFFINITY WATER -SOCIAL TARIFF IF INCOME LESS THAN 21K (If in London Borough)
I am going to apply for the social tariff via Affinity Water website as per link below Low income fixed tariff (LIFT) - Affinity Water I phoned them up and they couldn't confirm whether 'Gross yearly household income' must also include interest on ISA savings (which is a non-taxable income) . The customer service…
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MSE News: On disability benefits? You could save £100s on water bills from 2027 with WaterSure
More people with disabilities will qualify for a cap on their water bills from next year, the Government has announced. The plans will see the existing WaterSure discount scheme expanded to cover an additional 53,000 households getting certain benefits in England and Wales. Here's what you need to know… Read the full…
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Caught Thames Water installing meter on unagreed date. Said they "had to carry on"—now leaking 90L/d
Hi everyone, Looking for some advice on where I stand legally with Thames Water regarding a botched meter installation and a phantom leak. The Background: I was paying a flat rate of £70/month unmetered. Hoping to save some cash, I initially requested a water meter. Thames Water did a survey and emailed me some potential…
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Water company installed my meter in someone else's garden, now they are complaining it's overgrown
I was on rateable value for water but a few years ago got a letter put through my door that because I lived in an area of high water demand the water company (Affinity Water) had been granted legal powers for compulsory water meters so they were going to install a meter at my property and it was not possible to opt out. I…
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Help! Thames Water aren’t giving me my money back!
I have recently found out that Thames water have been incorrectly charging me for waste water services for 4 years, even though this is a service they don’t provide to my property. I have been trying to get them to give me my money back since mid March but all I get from them is that “I will receive an update in xx…
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Yorkshire Water - poor billing
I am in the unfortunate position of being forced to have Yorkshire Water for my supplier. I currently pay a monthly direct debit for water and sewerage. I have to keep a strict note of all my ingoings and outgoings (no benefits - just live off rapidly depleting savings) so I need to know exactly what I am spending each…
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Account in Credit
Hi, I wounder if anyone could apply some common sense here. My water supplier (United Utilities) advise me that I am 240 pounds in Credit. I phoned them requesting the credit to be paid back. After 20 minutes discussing on the phone with United Utilities I gave up. The subject is totally confusing, somehow the "credit"…
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Garden sub metre to off set garden water counting toward sewage cost
I am an Anglian Water customer and they allow readings from a garden tap sub meter which you can buy cheaply on line to account for water used on your plants or lawn which does not then get counted toward the sewage part of your water bill. Anglian water are quite upfront about it and are happy to answer questions. I…
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Cambridge Water (S.Staffs) taking full bill amount by direct debit despite me already paying by CC
I have several questions about whether or not some recent behaviour of Cambridge Water was reasonable, and either way, a reminder to others to be extra vigilant when you switch over any supplier to pay via Direct Debit so that the same thing doesn't happen to you. I receive bills every 6 months from Cambridge Water (now…
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Thames Water delaying installing water meters for small flats
I live in a family house and Thames Water wanted to switch us to a meter over 2 years ago. The process was quick and communications straightforward. Two miles away, my daughter lives in a 1 bed flat, and has never been approached about fitting a meter. Last August she applied to have one fitted. The surveyors came out a…
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Water bill increase 877%
Hello I am new here and after a bit of advice. I have just received my water bill and my usage is recorded as having increased by 877%! I have contacted my water supplier and they have asked me lots of questions which felt a bit irrelevant tbh given the level of sudden usage increase (have we had any visitors to stay/had a…
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Thames Water meter readings and bills issue
Good morning. I'm looking for some advice and support regarding thames water bills. Back in August I got a new water bill. I'm on a meter but hadn't sent in a reading for quite sometime being overwhelmed with work and stuff. So I decided to get on top of it. My reading was quite a bit lower than the estimated. Easy I…
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United Utilities - Really confusing call with Affordability Team!
I was signposted by a United Utilities person to their Affordability Team. He said that there was a possibility I could have my water bill lowered. He obviously couldn't say by how much, and there was obviously no guarantee, but certainly no harm in trying. I was told to make a list of all income and outgoings so they…
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No meter wild west
I shall try to get this in a nut shell. I live in a building consisting of only two bed flats. Built in the 1960's these flats are unable to have individual water meters retro fitted. This is according to Thames Water. For all intents and purposes these flats are identical and Thames water have decided (quite arbitrarily…
