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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Company have kept my return and not refunded
Please help if you can I returned 2 dresses to AX Paris and opted for store credit rather than a refund as they give you a bit extra and free returns for this option. I contacted them as my refund/gift card was never issued. After some back and forth they confirmed they had received the parcel but don’t know why the refund…
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Unfair ASDA PETROL drive away charge from VARS - cashier error and Asda refuse to help
Hi I have just received a charge from VARS on behalf of Asda petrol. They claim that I drove away without paying for my petrol. I purchased petrol on my way to work in a local hospital (wearing my NHS id badge so not dressed for robbing petrol stations). I went into store, bought a few items and beeped my Apple Pay at the…
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Urgent Help Needed Regarding My Daughter's Range Rover Evoque
Hello, I'm a crazy cat nanna from the North East. I really need some urgent advice with regard to the above. It will be a very long winded and complicated tale but my daughter is at her wits end and they are refusing to speak to her and denying various conversations. Hope you can put me on the right track because she is…
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Do your consumer rights still apply if online company ships from China
Unfortunately I bought off a Web site called Avery Lane in Brighton. After paying I realised I had been scammed. The items are shipped from China. If you aren't happy with your goods you can return at your own cost. I have read reviews where people have been told it will cost them £30 to return! Consequently people give up…
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Enterprise Car Club charge for late return
I made a reservation with Enterprise Car Club where car hire is all app-based. I subsequently used their app to extend the end time from 1800 to 1830. When I ended the use at 1823 I noticed that the app suggested I had returned the vehicle late and a minute later I received a phone call from the Club asking why.I had…
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Faulty laptop knowingly sold to me
I’ve just been to Apple Genius Bar with my laptop I purchased 3 months from Facebook marketplace place to have it looked at. The diagnosis isn’t looking good but more worryingly is that there is a note on their system that says the laptop was brought in two days before I bought it with the same symptoms and terminal…
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Right of withdrawal query
Hi - my wife bought some items online from H&M, which included some non-H&M branded items. We didn't realise at the time but these can't be returned to store and have to be returned by post. Unlike store returns, they charge £2.99 per return per brand and she will incur multiple such charges. If we "cancel" the order via…
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Phone manufacturer failing to honour warranty
In November 2023 I bought a Fairphone 5. I bought it from BuyItDirect's eBay store. I checked with Fairphone that this would still be eligible for their warranty, they confirmed it would, and I registered it with them after purchase. All good so far. A couple of months ago, it developed a serious hardware fault that…
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Purchase and scammed?
I have made a big mistake. With the temperature being so hot and muggy I went online to purchase something to make it a bit more manageable. I had seen the epicooler and at £137.00 I thought it was reasonable and made a purchase online. The payment was pending but I didn't get an email confirmation. I had seen an order…
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Right street - wrong postcode. Courier took a guess....
Yes my fault. Ordered something online. Delivery address correct house no and street name, but incorrect town and postcode. Courier took a guess and delivered it to and invalid street address. Vendor is saying tough luck, I'm saying they should have returned it as invalid address? Example - Old address:- 10 dog street,…
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Insurance not being able to get my excess back
A year ago, a friend of mine was involved in an accident. His parked vehicle was hit by a van, and the van driver got out and ran away. My friend opened a claim. It was straightforward because the van was still at the scene, we had the registration number, and CCTV footage clearly showing the van hitting the car. Esure…
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Online order stuck in transit
I ordered some roofbars on the 29th June and received an email on the 30th June saying they were out for delivery. On the 1st July i received an email saying there was a delay but have not had any update since. Can i cancel the order and how would i go about doing it?
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Project Timber summerhouse main door 40mm out of true
The main summerhouse came together well. But the door is severely warped. The company are suggesting holding it in place with a turn button for a month to see if it will bend back - this will never resolve it. How is it best to get a replacement from them? Clearly, it's a defective part and not fit for purpose, another…
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KRCS increasing price after order had been confirmed and paid for
Hi, I'm looking for some advice on a situation I have with the KRCS Group and the recent Apple price increase. So the time line reads like the below Made an order for a MacBook 2 weeks ago - It was a built to order / custom build so according to their T&Cs I was unable to cancel for a full refund as they would be sourcing…
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Voluntary Termination of PCP contract?
Good afternoon :) looking for advice and opinions on what you would do in this situation please! I have a car on PCP finance. 48 month contract with 7 payments to go (plus optional balloon payment). I had intended to hand this one back at the end and start again with a new car. The car has been serviced and maintained…
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Fault disguised to deceive!
I bought a bathroom basin from Amazon (third party seller apparently) last October, had it fitted and was quite happy with it. Recently when cleaning it I noticed what looked like paint coming away from the inside corner. On closer inspection and some more rubbing I realised that it had been filled in with some material…
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Small Claims Court guide
Small Claims Court Guide guide. Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Broken wheelchair frame
I purchased a wheelchair from an online retailer two years ago. It took a while to be made from the factory and be delivered so its only been used for 18 months. It cost £1500 and then an extra £1000 on optional extras so £2500 in total. I paid £1500 for the wheelchair on my credit card and then the extra £1000 before…
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Cinch - Car issue - Advice needed
Hi everyone, I’m looking for some advice on what options I have. I bought a car from Cinch in June 2025 using Starline Motor Finance. The car was due its MOT in April 2026, after around 10 months of ownership and approximately 5,000 miles. It failed with several dangerous defects, including significant brake corrosion. The…
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FedEx extra charges more than cost of shipment!
Hi, I had a lost item (a hat) returned from Spain to UK. I used an agent called Eurosender who in turn used FedEx at an agreed cost of 19.21 euro. The very small package was collected on 29th June from the hotel in Spain . On the day of delivery (2nd July) I got a text from FedEx asking me to pay customs duties of £21 and…
