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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Ikea complaint
I have an ongoing complaint with IKEA. This is the e-mail I have sent to the CEO which explains it. I went to ADR. They were as bad to get hold of as IKea. They issued a letter and I didn’t understand the outcome. I tried to contact them. 2 time on their dashboard. 1 email, 2 phone calls. No response. When I did get hold…
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Seeking a refund for an order
I ordered some guinep fruit from www.fruitmania.co.uk on the 9th of April. I've never used them before. I got a confirmation email which stated they will email when they have dispatched. I paid £7 for next day delivery. It's now the 14th and I haven't heard from them. Their contact number doesn't work. I asked ChatGPT and…
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71 Year Old OAP Trying To Get My Money Back From Wren Kitchens
Hi, I hope I'm posting on the right board, if not, perhaps someone can direct me to the correct place? I paid in full for the units back in January 2025, almost 16 months ago. I'm a 71 year old OAP Wren had a New Year sale 40% off, is not a big posh expensive kitchen, cost £4,631.41 with 40% off, just wanted to replace my…
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Help with small claim defence and deadline
hi folks . Before I go further on this case can I just ask when I need to submit my defence please ? issued on 20 th March
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Amazon order "lost" before delivery to Amazon Locker
In short: I bought some AirPods, sold by Amazon. They went missing before they got to the Amazon Locker that I set as my delivery location. I’m unable to cancel or get a refund issued. I’ve opened an issue with my bank, though the money has already left my account. Has this happened to anyone, is there a number of days…
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My experience with Sensory Education
This discussion was created from comments split from: Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd).
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Buying a used car and needing to return it
My daughter recently purchased a used car from a dealership 10 miles from her home address. She did a test drive beforehand with the dealer, who, apparently talked constantly on the test drive,and he also chose where she could go. She was happy with the driving of the car, took delivery of it 2 days later, BUT, on her…
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Who owns a company?
I want to take the company who sold me a car to the small claims court. I know the company name and address. I know their bank details. ( it IS in the company name) I do not know who owns the company. I do not know their legal entity . They are not registered as a limited company , so I presume they are a sole trader or…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
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Bedworld such poor quality mattress, collapsed, help
I purchased a top of the range mattress Magnus 5000 from Bedworld 14 march 2025, delivered 20.3.2025, after a week, this was for my daughter and her fiance, she keeps falling off the mattress, the edges have collapsed, after 6 days i reported the fault to Bedworld, there did nothing about it. The mattress is now so awful…
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Antique dealer
Has anyone had any dealings with with [Some text removed by Forum Team] from bourbon handby in the arcade in Sidney at Chelsea SW3? The shop closed in Feb and we are having trouble getting goods returned which he was meant to be selling for us?
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Moved: Government demanding over 12 thousand pounds.
This discussion has been moved.
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Money Moral Dilemma: Should I accept delivery of a sofa I've been refunded for?
This week's MoneySaver who wants advice asks… I ordered a sofa, but two months later it still hadn’t arrived. When I contacted the company, they couldn’t find it. I’d already given my old one away and, at 78 with a new hip, I was stuck using a deckchair. Eventually, I was told to cancel my order to get my money back -…
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Victorian Plumbing Issue
Hi all. Purchased a shower enclosure and a Pearl stone tray 9 months ago. I fitted the tray according to manufacturers instructions and also did extra to make everything water tight. We noticed a hairline scratch that we thought was just a cosmetic issue. It turns out this is small surface crack that is getting larger. I…
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Will currys provide warranty for second hand item?
So I'm considering buying a graphics card on ebay from a private seller. The card is still under manufacturer warranty period and the seller bought it from currys. He has the original invoice as well. Does anyone know if would I be able to claim warranty from currys if needed if I just provide the invoice to them?
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John Lewis lost my phone
Looking to see if anyone has experience of a direct phone number or email for someone at John Lewis with any authority. I returned an iPhone as Trade-in . It appears they have lost it. They are dragging their feet and advised me to contact the 3rd party that the phone was returned to, directly myself, providing an…
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Should a full refund include delivery costs?
I bought a laptop which failed 4 months into a 12 month warranty. Long story short I ended up sending a right to reject letter as they had it for way more than a reasonable amount of time. They said 10 working days and as of yesterday they have had it for 32 days with no updates and I have been without it since it broke 2…
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Supplier Delaying Refund
We ordered a strimmer and batteries online, and paid about £350 with a debit card. Delivery was being handled by DHL. The tracking showed the parcel out for delivery and then returned to depot 4 or 5 times over the course of two weeks. No van called at our house or left a card. We have contacted the vendor and they have…
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Window company registered project with FENSA and no certificate was issued
I’m not sure where to go with this! Had a window company install 20 replacement windows, 2 French doors and one exterior door in 2022 (not the entire house, but a biggish job - total £30k) and they registered the project with FENSA on completion in Feb 2022. I was looking through the paperwork for an impending EPC…
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First time rejecting faulty goods
Hi I'm about to reject some faulty goods bought online but have a few quick queries if someone could help please: Short version If I took possession of an item on 16 March and found a part of it faulty am I still within the 30-day period to reject the goods today 14 April? I make it 30 days exactly. Does it make any…
