Consumer rights

This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.

💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…

I wanted to share my experience with Currys, particularly for customers using Blue Light discounts, and ask for other people’s views. On 21 August 2026, my partner and I ordered a Beko washing machine for £259, plus £60 for delivery and installation, making £319 in total. During the telephone order, my partner asked the…

Hi there. Wondering if anyone else has had a similar experience or has any advice. I recently signed up to a LinkedIn Premium Career free trial. By mistake, I let the membership automatically renew after the trial period and ended up on an annual subscription totalling £179.88. After contacting customer services on the day…

Varifocal glasses. Purchased in May 2026 from local branch of Armstrong and North. Purchased with credit card. I can't wear them. Long distance isn't right. Close up is awful, I constantly have to move my head to read. Get headaches when trying to use them. Vendor has already re-tested and re-made lenses to possibly slight…

Hi there everyone. I'm just after a bit of advice if anyone has any please. Me and my partner had a new kitchen installed by Wickes, which included a Zanussi electric hob, oven and microwave around 12 years ago. We took the insurance out on the hob and oven with Domestic and General. Over the last few months the rings have…

I was wondering if anyone has had problems with their Apple watch 11 Jet Black and more specifically the paint on the back of the watch flaking off?

Hello, I need some advice re the next steps please. We installed a large area with LVT with a 25yr guarantee (bought from a retailer, installed by the retailer recommended fitter, who was paid separately). We noticed blistering in about the fifth month but reported it to the retailer 6 months and 2 days after installation.…

Hi everyone, I was wondering if someone could offer some advice please? A few weeks ago, I called Dyno-Rod to come to my house because we noticed that there was an issue with our drains (things like we could hear water gurgling in the sink when the toilets would flush, or the bath would gurgle when the washing machine was…

hi all I’d like to get everyone’s thoughts on this matter. back in mid 2023 I had nine solar panels installed. I reputable and they fitted components from one of the leading solar suppliers at the time. No one really ever showed me how the app worked or how the system works. I felt my electric bill had reduced but not…

About 3 years ago I had solar panels fitted. The company fitting did a bodge job - one of the roof tiles wasn't put back properly. 1 year ago, this tile came loose and slid down. They sent someone to fit back - the problem is, the tile is the top tile - you can't just slot in. What you need to do is take off the solar…

I bought an Apple Certified Refurbished iPhone 13 directly from Apple in March 2024. In September 2026 it suddenly stopped getting mobile service. Apple Battersea inspected it and confirmed an internal hardware failure affecting the cellular and eSIM, with no signs of physical or liquid damage. They quoted £419 to repair…

I was given an Adidas gift card which was bought in March 2023 with £150 on it. I used it once in April 2024 for £20. Earlier this year around April I tried to use it again but it wouldn't work. I spoke to Adidas and they informed me there was no balance and the card was deactivated. I asked why it was deactivated and what…

I bought 2 bags from this firm which turned out to be faulty £61.12, and I have to return them to China. There was nothing on their website to give any indication the firm was in China. When I first had an e-mail from them, which I was unhappy with, I read through their returns policy. "If an item is faulty, damaged, or…

Hi, Has anyone had any experience with Otty and their 10 year warranty for their original hybrid mattress? Our mattress purchased in June 2019 has the edge foam split on one side. Otty have said their believe the mattress hasn't been rotated in accordance with manufacturers requirements and therefore not honouring the…

Bed companyvrefiter claim under warranty and consumer rights act. Independent bed technician report incorrect. Purchased on credit card. What can we do now?

With the change in the law how do I go about stating I want a refund not another repair on the furniture. I took delivery of it May ‘25 and it has already been repaired and the problem has resurfaced after about 10 days

I was ordering some things online and found some items I wanted from Next. Because there were shoes included in the order I wanted to have them delivered to the store, not to my home. I had a right faff with their system (never ordered from them before) and after numerous tries submitted my order and paid. And then…

On or around the 23/06/2026 (I do not know precise dates), Mum was visited by the Hillary’s fitter / Rep. He wanted mum pay for the blinds immediately and made her sign his tablet without any indication of what this contract meant. He certainly DID NOT explain any 2 day cooling-off period. He never provided a physical copy…

I purchased a bike following my previous one having lasted over ten years and was so happy to have a nice shiny new bike. but it was basically was falling to bits! I had it less than a year so when eventually the company ‘Winstanley Bikes’ replied to me they said that I had to pay £30 for them took at it. So I paid, they…

I would appreciate some informed advice on a consumer dispute in England. On 3 September 2026, I ordered a refurbished Samsung 55-inch S95F OLED television, model QE55S95FATXXU,which is the 2025 model, for £599.99 from eFurbished Technologies Limited. The website advertised that specific model, and my invoice identifies…

Hi, Not sure how this works legally, or which consumer law this violates. For background context, I've been a prime subscriber for many years and have used for Amazon for 10+ and always had good customer service. A couple months ago I returned an item within their 30 day window, but have not been refunded. Amazon sent…