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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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H Samuel manufactures fault on engagement ring
Hi. So bought an engagement ring through h Samuel in 2023. Then got engaged in 2024. This ring was part of the enchanted Disney rings they do or did. While I had the ring I had insurance etc warranty until we finally got engaged and and a bit after until I stopped it eventually. But maybe at the beginning or so of 2025 my…
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Building contractor problems
I’ve had a dispute with the builders as they have done a terrible job. Long story short, in April I refused to pay half of the final invoice ( circa £15k ) until the work was completed and the property was handed over to me. After massive delays, they eventually abandoned site and refused to come back, but now are…
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Chargeback on faulty PC
My son purchased a PC in September for Uni with his student loan. He is doing Graphic design so it has a graphics card to run the Adobe apps he needs. It worked OK for about a month then started crashing. Contacted the merchant who said to run some tests, which told us the RAM was faulty. The merchant sent out new RAM…
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Unauthorized payment from card
Just wondering if i should be contacting my bank about a unauthorized payment my daughter's old dance school are still taking? So basically my daughter has been going to this dance school for few years and it was brilliant but they was taken over 12 months ago which was a shame and the the owner started a subscription…
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Olyndra London Online Order
Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…
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Is this a buying scam?
After adverts kept popping up on my social media I bought a selection of items from Ocean Club. Bracelets, and a cuddly toy, all with QR codes to track ocean animals and the promise of helping the oceans. When the order arrived several items were missing and what was there was poor quality. Although the items were sent…
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Kitchen installation gone wrong – Section 75 partial refund advice needed
Hi all, I’m after some advice to check I’m taking the right approach with a kitchen supplier/fitter. * The kitchen was supplied and fitted a few weeks ago (around £15k total) by a local kitchen supplier (they supplied and fitted). * I paid about 50% of the balance by credit card, so Section 75 should apply. * The…
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Martin Lewis challenges FCA boss: Why the poor interest rate on car finance mis-selling redress?
If you're due a car-finance mis-selling payout under the financial regulator's mass redress scheme, you're set to get interest based on the base rate plus 1% – far less than what you could have got from savings. MoneySavingExpert.com founder Martin Lewis says this rate is "too low", and challenges the boss of the regulator…
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Plumber broke my boiler
Hi all, looking for advice on my best course of action. I recently got a gas and heating engineer from a local gas safe registered company to service my 7 year old boiler. The boiler was in full working order prior to the visit and I have not had any issues with it. Whilst servicing it, he informed me that after turning…
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Stolen parcel
I recently had a parcel stolen from my doorstep. I provided CCTV evidence and explained that putting a parcel on my doorstep in plain sight is not delivering my parcel. Shein is refusing to give me a refund because the courier states it was delivered. What can I do and what are my rights?
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Martin Lewis: Car finance mis-selling help – your questions answered
The financial regulator has announced its proposed car finance mis-selling redress scheme, with an average payout of £700 likely to be due on over 14 million car finance agreements made between 7 April 2007 and 1 November 2024. MoneySavingExpert.com founder Martin Lewis answers your questions about the scheme on the latest…
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Toob installation- bodged. Can I claim compensation?
Toob recently installed internet at my house. The installation guy/ idiot, cut my aerial cable outside and again inside. The inside cable was fed under my hearth tiles to conceal the cable but he cut it so close to the tiles it couldn't be reinstated. I had to get an aerial specialist to reinstate the cable but he had to…
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Refund for online US purchase
I made an online purchase from a US company and regretted it within an hour. I contacted the company immediately and asked to cancel the goods. In less than a day from the time I placed the order they are offering me a refund of 35% of the purchase price. Surely this isn’t correct. I don’t believe the goods can have been…
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Hospital 'Never event'
Deleted, sorry!
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Klarna pay in 3 - NO PROTECTION
HI all, very new to this! I was scammed by a fake company advertising on Facebook for "too good to be true" prices, yes... I should have heeded my own brain's warning! However I thought well they are offering Klarna Pay in 3, must be ok as Klarna surely vet companies they provide such financial services to. Cut a long…
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Hotel took 2 payments - different card
Hi, I'm hoping someone can help if possible. We stayed in a hotel in London - payment on arrival. Paid with one debit card Lloyds - the machine froze giving no receipt and nothing showing on the screen, the lady who was the manager said the payment didn't go through. They rebooted the machine and we paid on another debit…
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Samsung TV given up the Ghost
We purchased a Samsung TV just under 4 years ago @ a cost of £1100 from Currys, unfortunately the TV has gone wrong and is out of warranty with both Curry's and Samsung. Is there anything we can do as I would expect a TV to last more than 4 years? Can I do anything under the CRA?
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Samsung ignore consumer rights
I am genuinely gobsmacked at the service or lack of service I have received from Samsung. If anyone can help, it would be appreciated. My brother and I purchased a new TV for our mother for Mother’s Day. She was redecorating her lounge and it seemed a perfect time for a new tv. We chose Samsung as they are a large brand,…
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How do I sue car rental company for deducting monies from my Card for ALLEGED damage?
Hi all I want to take a major car hire to court because they have deducted over £250 from my credit card for the items below, which I dispute. Basically, I was involved in a RTA that wasn't my fault. The other drivers insurance repaired my car and gave me a curtesy car (provided by a huge, well known Car Hire firm). I had…
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Am I entitled to a full refund on faulty goods?
On 2/9/25 my parents purchased an electric wheelchair with remote control. They reported the remote as faulty on 26/9/25. The company sent an engineer to inspect it on 29/9/25 and they confirmed the fault. My parents heard nothing more so contacted them again on 7/10/25 requesting a refund. The company said they would call…
