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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Declined refund for filthy uninhabitable hotel room
I cannot begin to describe the filthy hovel that is the Swan Inn Heathrow, but as they say, a picture speaks a thousand words! On pulling up to the property my heart sank as it was almost as tatty on the outside as it turned out to be on the inside! The guy behind the bar was quite disinterested and rude and wasn’t really…
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Repair of goods, (By the purchaser), which are under guarantee
I can't seem to find an answer to my query anywhere, so here goes. I bought a heated bathroom mirror around 22 months ago, that came with a 2 year guarantee. The product failed within the guarantee period. The manufacturer has sent out a replacement sensor, which they claim will fix the problem, but to remove the mirror,…
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Journey failed by transport company, offered vouchers not cash refund
A few months ago my wife booked an open return (as she didn't know the exact time of return journey) on a fast national coach company to an airport getting on for 200 miles away to meet and collect a relative who was travelling as an unaccompanied minor. This cost over £100. At the bus station the display screens were not…
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Salary sacrifice car schemes – consumer rights warning
Just wanted to share my experience as I think it exposes a serious gap that could affect anyone using a salary sacrifice car scheme. I got a brand new Mercedes EQB in June 2025 via my employer’s salary sacrifice scheme (through Arval UK). Within 3 days, I reported major suspension issues. After 5 failed repair attempts and…
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Missing item from SKY delivery
On 7/9/25 I ordered an Apple Watch Series 10 and a pair of Apple Airpods Pro on my SKY mobile account - to pay for both over 12months. Tuesday 9/9/25 I got my delivery however only the watch was in the box. I didn't question that the airpods weren't in the box as the website said 'Delivery in 1-2 weeks' at the time of…
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Unusual £800+ Debit Transaction – Fraud, Impulse Spending, or System Error?
I’m hoping to get some advice about a situation I’ve never come across before. It involves my friend, who has a serious mental health condition that sometimes leads her to engage in uncontrolled shopping sprees. Recently, she discovered a debit card statement showing a payment of over £800 from a company that, as far as I…
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Rotary Watch - Broken
Good Afternoon Am looking to see if anyone has any advice what to do about my husbands watch, it is less than 3 years old, only been worn a few times, is in absolute mint condition but has stopped working The store we purchased it from have changed the battery but it still doesn't work. The watch was sent by the shop to…
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Ski holiday booking
Hello, I’m trying to understand my risk in this situation. I’m booking a ski chalet in France through a British company (TTA member), paying by credit card and with travel insurance. The booking covers accommodation, meals, and airport transfers, all provided by company staff. The chalet itself may be owned by someone…
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Financial Ombudsman - Can they disregard the FCA Rules and the Law of the Land?
Since 2023 I have been attempting to resolve an issue with a business and the FOS. I sent a copy of my complaint letter, together with supporting documentation to the FOS. As instructed by the FOS I included all aspects of my complaint so that the FOS would have a complete picture. I was surprised to find shortly before…
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Tesco Complaints: Here is the email you need to contact them . . .
ceo.customerservice@tesco.com The C.E.O. himself shall not reply, but a senior underling will. Now I've made this public, how long this will be available is anyone's guess. This took over an hour to find: it's not online, they don't list it in the Tesco help/customer service section, it was only revealed to me after…
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Sell a car at a loss, can I claim the loss back?
I was sold a car and the dealership were very "sold as seen. It's part ex to clear. Once you buy it we can't do anything about it." So once I got the car, it started to play up after a few days so got it checked in a garage within a few weeks of purchase and it confirmed a lot of serious issues ABS, BSI, A/C and others.…
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Faulty washing machine - less than 6 months - CRA 2015
As the title, really. I purchased a washing machine (a washer-drier) at the start of April, it's now early September and as of this week it neither washes or dries.The supplier's website https://markselectrical.co.uk/faulty-items states "Marks Electrical do not offer support for items over 30 days old" but I think that's…
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Chargeable deposit abroad
On holiday in Portugal,renting a villa,paid €300 deposit for breakages/damages by credit card.2 days in I reported a damaged sunbed my wife had tried to use which subsequently collapsed. On the strength of my picture the letting agent informed me that this would be chargeable,as it was a new bed ? Since then I have been…
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EE falsely told me final bill was paid - worth going to the Ombudsman or not?
Hi all, I’m hoping for some advice before I escalate this to the Communications Ombudsman. I left EE earlier this year after more than 10 years as a customer. A few weeks ago, I noticed my credit score had dropped and discovered EE had reported 3 months of missed payments. I had no idea anything was outstanding — I never…
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AA Breakdown Cover
Just had vehicle returned following a repair under AA breakdown policy and Garage charged me more than cost of the full repair detailed on the invoice when I checked bank now neither AA of Garage will take responsibility to resolve being passed from pilar to post I think Garage may have scammed me and AA don't want to…
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Ratailer refuses to honour manufacturer's warranty, instead offers refund, after price increase
Hi, I've searched around, spoken to the manufacturer, Amazon, and the retailer, and have no real clarity as yet. 3 months ago I bought a mobile air conditioner from a retailer selling through Amazon. I bought it for £700, and it's now selling on Amazon for £950 (or £980 direct from manufacturer), so in 3 months it has gone…
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John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
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Cancelled Contract
Hi new here but seeking any advice please. Poor service from boiler service/repair company. Had issues with old boiler the recommended i had a new one so did. Continued to have same issues with new boiler as with previous one. Back and forth without successful outcome. Advised them I was cancelling due to poor service. Now…
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Parcel Compare and damaged floral arrangement
Following my baby grandsons death, my daughter wished to send a floral wreath to a specialist for drying and making into a pictoral tribute. I used ParcelCompare website and selected UPS for couriering. Was collected on the Friday and site showed Saturday (next day) delivery. Item packaged up and collected Friday afternoon…
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Domestic Appliance Repair
Hi Has anyone dealt with NAC Repairs and had to get a refund from them and been successful? I had a dishwasher repair booked in for yesterday and they have taken advance payment. I get an email at 10;19am yesterday morning saying they haven't been able to source the parts and that I should try and source the part which…
