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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Who is responsible for chasing next day delivery?
I purchased a gift online on Monday from Pandora. It is for a birthday tomorrow (Thursday) so I selected next day delivery. The cut off time was 4pm and my order went through at 3pm. I received notification that the parcel was with Amazon Shipping for delivery. Tuesday came and went and there was no delivery. Today, I got…
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Who's responsible?
Hi all, looking for some advice and guidance please on the following… if I took my car to a local reputable garage for mot repairs and the garage outsources the work (welding), who is responsible if that work is either unsatisfactory or incomplete? The garage supplied a quote for the work, they are stating this was for…
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Anyone had goods from Susan and Michael online clothing shop?
If you have had success getting a full refund for the faulty goods this company sells then please tell me how! Received a shirt and it is awful, marks all over it due to faulty printing of pattern, cheap material- asked to return it for a full refund. it was sent from a UK address yet they want it returned to the US and…
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Credit hire scam - sign or not sign CFA?
Hi, My partner a month ago had a learner driver reverse into her car, small scrape down the side of the vehicle. She googled direct line accident helpline where she then called the number at the time thought she was dealing with direct line however it was not, it was Winn solicitors (who she thought was acting on behalf of…
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Tesco coupons delivered too late
first world problem.....opened the post this morning - first delivered in over a week. There was a coupon posting for Tesco's clubcard which gives me £12 off an £80 shop. Which expired on the 6th. So annoying that things are delivered so late and that shops can't send things out with plenty of time for delays to not…
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Mozillion "Kill Your Bill" app declined voucher purchases, but purchase went through 6 times
Hi, I have used AI to draft this so I don't ramble and only state the facts in a clear and concise manner. I'm looking for some advice regarding a problem with the Mozillion "Kill Your Bill" app. I wanted to buy £35 of Sports Direct vouchers to help pay for some boots. The app repeatedly told me the transaction had been…
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McDonalds
I know this isn't a big thing, but I am wanting to complain to McDonalds. They make it incredibly difficult to find an email address or online form to use (their virtual assistance gives you only a limited number of characters). I just cannot find how to complain. Is anyone able to give me an email address of their…
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Car purchase Section 75 claim advice
Looking for a bit of advice: Long story short, I've submitted a Section 75 claim against my bank relating to a car purchase that went wrong. The dealer has offered me a partial refund (minus £1000 of the purchase price), on the grounds that I've put ~800 miles on the vehicle. I've declined the partial refund because,…
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Order with right street name wrong postcode - courier "guessed" address
OK it was my fault - correct street name and house number (lets call it cat street). Incorrect post code (my old post code). Let call it AA1 1AA. So parcel goes to AA1 1AA. There is no cat street, just a dog street. Parcel is addressed to 37 cat street. So courier takes a guess and delivers it to 37 dog street. I've gone…
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Return never received but from 2 years ago
I am still being charged for an Ipad that I returned in 2024 to a mobile phone company. I have now been asked for confirmation of delivery from the return but this is not possible due to the time that has passed - I have the original receipt of postage and return request but nothing to state it was received. This may be my…
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Stuffed with Sofology - What are my rights?
Hi, We bought 2 recliner sofas and an arm chair from Sofology in 2021 and since the time we bought them, we've had ongoing issues with the reclining mechanisms going, the stuffing needing replacing, footrests being left sticking out that won't go down and just generally a pretty shoddy set of furniture considering we've…
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First World Problem ; Amazon
I purchased a lowish value item from Amazon via prime, about £15. It was free delivery, but delivered by third party courier (Evri). The delivery tracker stated it was being delivered on a certain day, but something went wrong and it was only delivered the following day, with no new tracking alerts. I took it in, opened…
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dishwasher - rubbish
Hi Purchased a bloomberg dishwasher in May 2026. Paid by credit card, a local well known but small company. Dishwasher is completely rubbish - i've tried several different wash types, and i'm using it the same way i used a previous bloomberg, but after each wash there are always several items that remain dirty. Have…
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Washing machine motherboard replacement within first year
I purchased a washing machine from John Lewis that developed a fault after 11 months and the motherboard and other parts were replaced. It has always been a little temperamental but now after 2 years it has developed another fault. John Lewis have acknowledged that it has not demonstrated reasonable durability and have…
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Olyndra London Online Order
Hi all wondering if anyone can help me with an issue I have. See I saw this online company on facebook selling some lovely looking jumpers so I ordered a couple in mid October. Delivery was delayed but they arrived a couple of weeks later at the end of October. I initially was quite happy with them however I had one of…
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Hire purchase care needs new engine
I am looking for some advice please. We have a car on hire purchase we are nearly 3 years into the 4 year agreement and it’s looking like it needs a new engine. Whilst parked on the side of the road awaiting our mechanic to collect a dustbin lorry reversed into it. Our car insurance have agreed to do the damage by the…
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John Lewis fridge delivery failure twice
I placed an order for a Fridge by calling John Lewis Customer Services on 27th Aug. The order included installation service and recycling. As part of a JL deal there was no charge for recycle and delivery. This is to replace an old fridge that already stopped working. The delivery date agreed was 3rd September. The evening…
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RAC Failure to Respond or Attend Breakdown
Hi all, Hoping for your opinions on an RAC member situation (complaint in progress). Thanks in advance. My partner and I broke down in a live lane of a dual carriageway on an exceptionally busy traffic day - a Saturday. Hazards on, exited car to the safest location possible. A very dangerous scenario. Contacted insurer…
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Raleigh Bikes Went Under But I am Owed A Refund
My partner purchased a bike from their online website In Novemeber 2025 it was a christmas present, within 6 months it developed a defect and after some back and forth and help from my local bike shop. Raleigh agreed to take it back and give me a refund, but then they announced the company was going under and filed for…
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MacBook Air trade in help scam??
I need help knowing what to do next. I feel like I’ve been scammed and would like to know if there’s anything I can do. I’ve tried contacting Citizens advice but I’m struggling to get to speak to anyone who can give advice. Back in May I arranged to trade in my Apple MacBook Air with a company called Boss Macs ltd it was…
