T-Mobile Retentions

mrchagle

matrix999 wrote: »

Solo 20

600 Anytime Mins
Unlimited Texts
Unlimited Mobile Internet


Hopefully might be useful to those on the normal Solo 20 £20 price plan.. Grab yourself a £5 per month discount!!!

That's what I'm on now. Just need to get free Family Booster! :-)

greyster

mrchagle wrote: »

Huh? Really? Maybe because she was on a higher Solo Tariff.. How long did she have the Solo account?

maybe - shes been on it over a year.

matrix999

What a load of rubbish T-Mobile retentions are......

I called them again tonight and explained that Virgin Mobile offer 500 Anytime Mins, Unlimited Texts on a 30 day sim only contract for £15 per month and the girl simply said i'll give you the PAC to give to Virgin Mobile?? What on earth is going on??? I thought the retentions department are meant to at least try and keep your business......

Has anyone had any luck with T-mobile retentions?

I also have an account with Vodafone and have found there retentions team to be excellent!

mrchagle

@matrix999...

What tariff are you on with TMOB and how long you been on it?

matrix999

The account is in my name but its my brother that uses the account.

It's the Solo Fixed 15 price plan

350 Anytime X Network
Unlimited Texts.

mrchagle

@ matrix999 - It depends who you get at retentions. I would suggest trying again.. What are you intentions?

matrix999

Mrchagle do you work for T-Mobile?

Do you have experience of what I could get based on this tariff? I thought they would have at least offered something!

mrchagle

matrix999 - I'm afraid I don't. But I wouldn't mind the 50% Family & Friends discount (or at least that what it used to be). ;-)

Looking through many a forum, it's always a good idea to perhaps get your PAC code, perhaps they would call you after or at least you need to phone up and try again with a different Call Centre Agent? Worth trying again me thinks....

matrix999

I'm just looking for some more minutes since the other networks are already offering this anyway.... It does seem unusual that they didn't even try and offer any type of discount or price match.

I've sent an e-mail off to them... Prob won't make much difference though!

mrchagle

This is an interesting thread:

http://www.hotukdeals.com/item/496549/offline-upgrade-deal-4-per-month-10

Won't help you Matrix999 - But worth knowing they can give good deals.

Would O2 be any better with Simplicity?