T-Mobile Retentions

matrix999

Had a look at the link, some good offers but all the people on there have 18 month contracts etc.....

I'll try the retention team tomorrow.

t_mob_insider2

matrix999 wrote: »

Hi T-Mob Insider,

My brother is on Solo Fixed 15. Can you advise what retentions would offer if I was to phone up?

Thanks

They will perhaps try get you onto a contract which will be the deals that are available on t-mobile website. i have previously posted you will be offered £5 off for 3mths or the family booster or unlimted t-mobile calls or unlimited landline calls for 3 mths

matrix999

t_mob_insider2 wrote: »

They will perhaps try get you onto a contract which will be the deals that are available on t-mobile website. i have previously posted you will be offered £5 off for 3mths or the family booster or unlimted t-mobile calls or unlimited landline calls for 3 mths

Unfortunately the advisor never offered anything.... Which I thought was unusual??

I do have the Unlimited T-Mobile calls at the moment as i recommended someone to T-Mobile and this was the free gift.

ZINXYX

I got a contract for my sister on Tmobile Solo 30.Stayed on that for about 17 months. The last six months of which her average spend was 50 quid a month due to her using it for international calls.She finally decided to cancel at the beginning of Nov.

She got offered a £15 pm discount on Combi 20 plus web and walk so she pays £4.91 pm for 100 minutes, 100 texts and unltd internet (18 month contract). In addition she got a Nintendo Wii console with remote and nunchuck controller and wii sports game which was delivered about 10days ago.

Not_a_Newbie

I am out of contract with T Mobile by a good few months. I recently phoned up to get my PAC number as I was thinking of moving contracts (partly because I wanted a new phone and partly because of their high overseas calling costs).

My monthly usage is not very high, I rarely go above 100 mins and 100 texts.

As a 'valued' customer, they have put me on a special retentions deal. I am now paying £5 per month for 100 minutes (anytime) and unlimited texts. This is for 12 months, and I can cancel anytime. And they have also given me a free one month trial of the Web n walk ( not that I ever use it, but still! )

OK so I didn't get a new phone, but you can't have everything.

I nearly went for the Satio, glad I didn't now.

Thank you T-mobile! :T

secretmsg

Hello!!

Good Offer by t-mobile

75 minutes
Any network, any time

UNLIMITED calls to
landlines

UNLIMITED calls to family
and friends on T-Mobile

UNLIMITED texts
Any network, any time


£15month 24 months contract with free phone..i called retention, offered me £12 month, which is really a good deal with Nokia 6700..


https://www.t-mobile.co.uk/shop/mobile-phones/price-plans/pay-monthly/combi/24mth-unltd-landline-texts-tmobile-talk/phones/all/all/

t_mob_insider2

Can also get the package Sim only on a 30 days contract for £15pm

Dawalka

Hi all,

just after a bit of advice before I go into store tomorrow to upgrade.

I am not officially eligible for an upgrade until 19th Dec (contract end 19th Jan). Online it is already offering me upgrades, and is asking £102 for the Hero (G2 Touch). If I was a new customer on a similar deal to mine I would get it free over 18 months!!

When I go to upgrade in store will I be able to change my price plan to make the phone free? I think its so bad if I was a new customer I could get it free!!

Whats my best plan of attack when I go to see them tomorrow?

Thanks:beer:

rachyrach2k

i would cancel and go elsewhere. i dont see why you should have to increase your price plan to get the phone for free when u can prob get a better deal elsewhere.

look around on the internet for the best deal. alternatively, speak to t-mobile's retention team over the phone and see if you can barter a deal with them. although i have read that their retention deals are not very good.

greyster

you need to phone up customer services to get the best deal. When you phone up, select "thinking about leaving T-Mobile". You'll be connected with the retentions team.

If you go into a store, all they do if you decline their main offers is phone up the same people anyway while you wait. This is the experience I had in Hertfordshire a few weeks ago anyway.