T-Mobile Retentions

OneADay

Ooo - just noted the unlimited internet bit - that might make it a bit more interesting I guess (you need it to download the free music). Still ask them to give it to you with £20 a month.

meinnit

Can't get anything out of retentions at the moment. Best I have been offered on £35 tariff is £10 line rental discount. I managed to negotiate £16 discount on another line 18 months ago and that was a £30 tariff!

After 12 or so years with T-Mobile (PAYG + contract) I think it's time to leave.

I'm also not happy that customer services has been moved over to the Philipines....they are totally clueless when you ask them something simple!

Also I can't believe Orange are buying T-Mobile out! Any other network would have been fine! The Germans did a fine job of looking after the network but they obviously didn't get what they wanted.

O2 + Quidco is very tempting right now..

greyster

meinnit wrote: »

Also I can't believe Orange are buying T-Mobile out!

Its not a buy out, its a merger. It means the new hybrid of orange and t-mobile, will be owned 50% by t-mobile.

Also, only your PAYG customer care moved to the Philipines. Contract is mainly served by UK CS.

Rui_Santos

Free N96, 700 mins, unlimited texts, unlimited mobile internet
30 per month for new customers

Keeping_Motivated

I've been with T Mobile for years and I get the 25% discount off the Flext package.

I get £180 credit per month for £26. I am now out of contract and the best they can offer is the same deal again with a Nokia 6303 for free and £6.99 delivery.

I'm really not sure if that is good or not as it seems to be around the same as other deals that I have looked at but normally (in the past) I have always felt I had a better deal than what was around at that time.

Any opinions?

alph

essexsi wrote: »

No RDMD it was on an 18 month contract. I don't mind long contracts as I have the 50% off for life, so it would take something pretty spectacular to get me away from Tmobile anyway.

Si

Hello

My first post :j

I will soon be comming out of contact... and was going to ask for what deals are available...

I like the above, having 50% off for life... is this something that is currently being offered? or is this something that T mobile only offers customers whom have been with them for a long time...?

I currently have Flext 35 and being charged £30 for this. Not good I know after reading the above...

Thanks in advance for any help and advise.

meinnit

alph wrote: »

Hello

My first post :j

I will soon be comming out of contact... and was going to ask for what deals are available...

I like the above, having 50% off for life... is this something that is currently being offered? or is this something that T mobile only offers customers whom have been with them for a long time...?

I currently have Flext 35 and being charged £30 for this. Not good I know after reading the above...

Thanks in advance for any help and advise.

It's probably a friends and family discount

meinnit

greyster wrote: »

Its not a buy out, its a merger. It means the new hybrid of orange and t-mobile, will be owned 50% by t-mobile.

Also, only your PAYG customer care moved to the Philipines. Contract is mainly served by UK CS.

A few months ago it was a mix of both but now I mostly get through to Philipines only. They're probably used as a 1st level support line now and only passing over to UK if something needs escalating (which is probably always!)

Keeping_Motivated

Keeping_Motivated wrote: »

I've been with T Mobile for years and I get the 25% discount off the Flext package.

I get £180 credit per month for £26. I am now out of contract and the best they can offer is the same deal again with a Nokia 6303 for free and £6.99 delivery.

I'm really not sure if that is good or not as it seems to be around the same as other deals that I have looked at but normally (in the past) I have always felt I had a better deal than what was around at that time.

Any opinions?

This is my quote lol...but just an update I have requested a Pac code in the hope they might offer me a better deal. They didn't!

I have been with them for years and not had any problems and always felt I was getting a good deal.

I feel a little panicked now lol... I'm not sure if I have cut my nose off to spite my face or if I don't don't like change :rotfl: Its just a phone deal

So now I have 2 weeks to find a good deal :cool: so that i can feel virtuous (sp) that I did the right thing

meinnit

meinnit wrote: »

Can't get anything out of retentions at the moment. Best I have been offered on £35 tariff is £10 line rental discount. I managed to negotiate £16 discount on another line 18 months ago and that was a £30 tariff!

I'm quoting my post too

I also requested my PAC code in an attempt to push for a better deal but I didn't get any more that was already on offer which was VERY poor ad you can see from my previous post. After ordering my O2 SIM Only contract earlier this week, I called again in a last ditch attempt to see if they could offer anything better but I got the same. Even the retentions dept have become less friendly recently. Of the 3 or 4 advisors I have spoken too, each one of them didn't want to know! It was either take it or leave it and get off the phone!