T-Mobile Retentions

sporedude

*kingpin* wrote: »

Just come of to phone to a manager called Nicola in the rententions department.

At one point I was actually laughing at the offers I was given.

My current deal is 25% renewal and 25% Go Direct discounts which brings my flext 30 with BB and wnw to £17pcm. Which is not a bad deal

The best they could offer was NO discount on a the BB curve on Flext 35 for 36.50(The same for any new punter) as I would lose all my discounts for changing tarriffs.

Or no new handset but enter into a new sim only contract on the flext 30 with only 25% of and a extra £5 dicount.

Or pay for the handset and keep my old tarriff with only 25% discount

I have to admit I felt like they were trying to scare munger me by saying my discounts will expire sooooon, but this is threatened every upgrade and they never do.

Im not sure whether to get my pac code and leave tmobile or write a nice complaint letter and see where that leads.

Any advice guys and is it true about the expiration on discounts???

According to this thread 50 of a flex plan is not that uncommon!????

Dont know why you would complain, You pay £17 a month, Theres a chance T-mobiles systems wont see that as high spend, therefore a you wont receive as much upgrade spend.

Cerenia

Discounts are meant to expire - quite a few do have expiry dates on them, but I tend to find if you're giving over your allowance a bit, t-mobile are more likely to offer something.

Just waiting to see what they offer on my Ufix 15, never used, old friends and family line XD Nowt more than likely.

Butlers1982

my contract expires on 3/3 rang up last week to cancel( well see if they had any good offers) and they simply said, thanks very much for your customer. didnt even try to upgrade me or anything. I have paid them over £2500 in 3 years! so much for customer loyalty! anyone else finding tmobile are 5h1t3?

sporedude

Butlers1982 wrote: »

my contract expires on 3/3 rang up last week to cancel( well see if they had any good offers) and they simply said, thanks very much for your customer. didnt even try to upgrade me or anything. I have paid them over £2500 in 3 years! so much for customer loyalty! anyone else finding tmobile are 5h1t3?

Take it your bills where just over £50 a month?

Butlers1982

Take it your bills where just over £50 a month?

yeh .. . . why?

Sasso_Palmieri

Cerenia wrote: »

Discounts are meant to expire - quite a few do have expiry dates on them.

Well mine's for life (25% off Flext 20) and I'm in my last month today, so I'll see what !!!! I get offered. Don't even think T-Mobile has the phone I want, so it'll be Tally Ho to a, frankly, poor service and company.

Cerenia

Sasso_Palmieri wrote: »

Well mine's for life (25% off Flext 20) and I'm in my last month today, so I'll see what !!!! I get offered. Don't even think T-Mobile has the phone I want, so it'll be Tally Ho to a, frankly, poor service and company.

I did say 'quite a few', not all. Although I tend to find people with the 25% off Flext got better upgrade offers if they gave it up, but not seen any since the new year, upgrades seem to be a lot stricter, got £180 discount on a Ufix 15 last year, spending more on 3 combined lines, and probally nowt this year seeing what others are getting.

The real annoyance is anyone with off-peak calling - have to lose it to get some sort of upgrade, and they don't seem to let you take line rental discount if you already have this

fayraz

My sister is on the Flext 35 (18) and is paying £17 per month due to upgrading last year. When I log onto her T-Mobile account it says she can upgrade and get £15 per month discount if she does not want a phone, can this be right would that knock her line rental down to £2 per month?

ourhero

Hi, I have been a T-Mobile customer since when they were one2one.

My current contract expires on 23/7/09 (little bit off just yet) but when I text 'up' to 150, the message I get is 'We will be able to offer you an upgrade after 23/4/09'...

I am currently on Flext 25 but get £40 worth of allowances per month. I have the £10 loyalty discount and pay around £15-17 a month.

Whenever I have been phoned in the past regarding an upgrade, I usually keep the handset I have and try to haggle a bigger discount.

I recently phoned up to query the two different dates on when I can upgrade and was told point-blank that the earlier date, the text message was "wrong" due to "a glitch in the system" and that I couldn't do anything until 23/7/09.

I didn't believe her but didn't argue the toss.

I tentatively asked about possible upgrades - she told me that as I was a low user and not really using my full allowance every month, I wouldn't qualify for any sort of upgrade. She actually suggested I move onto T-Mobile's PAYG with my current handset...

I'm not sure what I'm best doing come July. I have a Samsung E-740 and quite fancy something with really good phone camera eg the SE C095 or the LG Renoir.

Would I be better asking to see if they could do me a good phone on my current tarrif or should I just ask to end my contract?

I suppose I could always go PAYG but if I did that then I might just buy an unlocked phone and stick an Asda SIM card into it.

Any good suggestions?

mrdunkleysexy

Hi all

My partners coming to the end of her 18 month flext contract

Just wanted to know if voice messages (12 pence per minute) are chargeble across the board on all tmobile contracts?

Much appreciated