T-Mobile Retentions

bakerlad1983

I managed to get the 5800 for £30 but keeping my 50% discount on the line aswell, was happy at that as was the phone have been after and happy to ony be paying £15 rental for it

princessjessica08

anywhope - Some customers can upgrade 3 months early, but what you were told was right, if you wait until the last month of your contract, you'll get a better deal. I'm surprised they gave you discount for 2 months though until you decide to upgrade, but then again, I don't work in retentions and everythings just changed in regards to upgrades anyway.

Jess

coolio_2

I called yesterday to cancel, and gave my 30 days notice and was offered nothing whatsoever. Oh well, another network here I come

sporedude

anewhope wrote: »

Yesterday was when I qualified for an early upgrade in month 15 of 18 on my contract, and this is what I was offered for free online;



Then we start seeing the chargeable ones;



Overall, not particularly impressed but I realise the offer of an early upgrade doesn't give you the any real leverage to negotiate a better deal. The advisor I was speaking to told me that on a 15 month early upgrade they had available £150 to offset against a handset and would not match new customer offers, however if I ring back during the last month of my contract they have the full entitlement available to me of £330 or £350 (can't quite remember). Taking the early upgrade makes no real sense.

I was offered the choice to forgo the handset and take a £15 a month discount on rental. This has been applied in the interim two months until I call back to upgrade.

This is on a Flext 35 contract, with WnW, International Call Plan and about £20-£30 a month on international calls per month. I am apparently a high value customer, which surprised me, but that's why I will be eligible for the full entitlement, so your offers may vary according to your own usage.

If any T-Mobile staff have any comments whether I've been fobbed off or infact what I've been told is correct, I'd appreciate the input. I assume the delaying until April is with the start of the financial year, the budgets for handsets are replenished?

Your much better off waiting to the last month, You get a much better allowance for handsets, At the 15 month mark you will get very little, 3 months early upgrades are really ment as a last resort.

Sid_Harper

coolio wrote: »

I called yesterday to cancel, and gave my 30 days notice and was offered nothing whatsoever. Oh well, another network here I come

familiar territory - just PACing into Vodafone now after around 10 years with T-mob/one2one

[Deleted User]

sporedude wrote: »

Your much better off waiting to the last month, You get a much better allowance for handsets, At the 15 month mark you will get very little, 3 months early upgrades are really ment as a last resort.

After looking at the range available, I came to the conclusion that it locks those who want an upgrade for the sake of one into a fresh 18 month contract at a saving to T-Mobile. Out of curiosity, does the new contract take on the remaining three months, so 18 + 3, or is it just 18 months?

princessjessica08

It would be 18+3, it should be anyway, as you've still got to finish your original contract.

Jess

*kingpin*

Just come of to phone to a manager called Nicola in the rententions department.

At one point I was actually laughing at the offers I was given.

My current deal is 25% renewal and 25% Go Direct discounts which brings my flext 30 with BB and wnw to £17pcm. Which is not a bad deal

The best they could offer was NO discount on a the BB curve on Flext 35 for 36.50(The same for any new punter) as I would lose all my discounts for changing tarriffs.

Or no new handset but enter into a new sim only contract on the flext 30 with only 25% of and a extra £5 dicount.

Or pay for the handset and keep my old tarriff with only 25% discount

I have to admit I felt like they were trying to scare munger me by saying my discounts will expire sooooon, but this is threatened every upgrade and they never do.

Im not sure whether to get my pac code and leave tmobile or write a nice complaint letter and see where that leads.

Any advice guys and is it true about the expiration on discounts???

According to this thread 50 of a flex plan is not that uncommon!????

Needofhelp_2

*kingpin* wrote: »

Just come of to phone to a manager called Nicola in the rententions department.

At one point I was actually laughing at the offers I was given.

My current deal is 25% renewal and 25% Go Direct discounts which brings my flext 30 with BB and wnw to £17pcm. Which is not a bad deal

The best they could offer was NO discount on a the BB curve on Flext 35 for 36.50(The same for any new punter) as I would lose all my discounts for changing tarriffs.

Or no new handset but enter into a new sim only contract on the flext 30 with only 25% of and a extra £5 dicount.

Or pay for the handset and keep my old tarriff with only 25% discount

I have to admit I felt like they were trying to scare munger me by saying my discounts will expire sooooon, but this is threatened every upgrade and they never do.

Im not sure whether to get my pac code and leave tmobile or write a nice complaint letter and see where that leads.

Any advice guys and is it true about the expiration on discounts???

According to this thread 50 of a flex plan is not that uncommon!????

Tmobile discounts are only for the length of the contract if you got it recently.

It also depends on what user range you fall in, do you go over your allowance etc.

Tmobile do not want you as such as you give them very little. If your paying £17 a month and get a £250 phone for free, what are you actually making them ?

*kingpin*

Needofhelp wrote: »

Tmobile discounts are only for the length of the contract if you got it recently.

It also depends on what user range you fall in, do you go over your allowance etc.

Tmobile do not want you as such as you give them very little. If your paying £17 a month and get a £250 phone for free, what are you actually making them ?

The discounts have been on my contracts for at least 4 years. I spiradictly go over my allowance and my bill is often in the £40-£50 range.

It just seems strange that last time I upgraded there was no problems and none of the dicounts ending where mentioned and I could pick any phone I wanted.