T-Mobile Retentions

terafarma

Doubt very much whether you'll get far with T-mobile this time around. Was in a similar situation haven been with them since 1995. They refused to offer any sensible deal unless I moved to the Full Monty which the lady I spoke with in their retentions department kept pushing and trying to arm-twist me into taking up. Eventually asked for my PAC and now with Virgin (EE/Tmobile/Orange network) on their 30 days, 1200 minutes, 1Gb, unlimited text, £12 sim-only tariff which I'm happy with. With the advent of 4G and such high charging tariffs, T-mobile I think are trying to get rid of "unprofitable, low-paying" subscribers however long you've been with them, One2one days or not. Loyalty is a myth and counts for nothing. Look elsewhere if you get no deal that meets with your requirements. Goodluck.

Lifes_Grand_Plan

@Sam-MMR - you do realise that your contract never really ends unless you give notice to cancel it.... so at the end of the "minimum term", just do nothing and your price plan will carry on as normal....

Did I miss some reason you can't do this?

Sam-MMR

Lifes_Grand_Plan wrote: »

@Sam-MMR - you do realise that your contract never really ends unless you give notice to cancel it.... so at the end of the "minimum term", just do nothing and your price plan will carry on as normal....

Did I miss some reason you can't do this?

If I just do nothing, Will I lose my loyalty discount of £16?

The chap in retention's told me that my discount will stop when my contract ends in Feb(Next Week)....Is this true?

Will all the features of my price plan remain the same, if I do
nothing?

This maybe the way to go, if true!!

bazza1603

Hi,

I can get better upgrades online via t-mobile.co.uk than what retentions are offering.

I have got a feeling they want to run down anyone using there 3G service

Even what i am being offer on sim only i will be better getting a cheapo handset and then flog it.

Baz

tobiascurious

Lifes_Grand_Plan wrote: »

Music to my ears.... makes me smile inside when people ring up to cancel, get offered nothing and then backtrack because they can't bear to leave or live without their beloved mobile phone / Sky / Virgin Media etc....

This is the approach that Martin has been encouraging for a while!

crank_girl

Hope this is the right thread.

Wanted to share details of a fantastic retention offer I got from T-mobile when I asked to leave. I dropped my phone down the loo some months ago and its gradually been losing functionality. I phoned T-mobile about a month ago and explained the situation asking for an early upgrade (approx 5 months). They were really unhelpful so I decided to ride out the contract and switch elsewhere. Today my phone stopped texting so I bit the bullet and contact them to find out how much it would be to buy out my contract and leave, which I fully intended to do.

Turns out it was only £70 to leave so I asked for a pac code and got but through to the cancellation team. The long and short of it is they offered me an iphone 5 with unlimited talk and text, and 1gb ee broadband for £36 with a cost of £25 for the handset. They also reduced my early contract fee by 25%. Won't be the best deal ever but worth mentioning.

Bevs831

Hi there. can anybody tell me if a half price for life line rental given in 2004 can be transferred onto a new price plan? I have had the same plan for 9 years and am having a nightmare upgrading this time round. I was told that my discount would drop off if i upgrade my plan in any way or go onto a new one unless i can provide documentation that the discount was for life. (dont think i had anything in the first place but the fact its been on there for 9 years gives it away slightly)

Padders

It would appear that now Orange and T-Mobile have combined to make EE, and that Ofcom have foolishly granted EE an exclusive 4G licence, they are clearing out their Orange and T-Mobile customers to make way for their "I must have the latest thing" high value 4G EE new customers.

It's exactly the same in the "Orange Retentions" thread.

It's an unintended consequence of Ofcom's decision, but clearly the reality never the less. Ofcom is probably too toothless and slow to do anything about this (or at least the grey suits on EE's board think so).

Your past loyalty counts for nothing anymore, they just don't want us.

Period.

Lifes_Grand_Plan

Padders wrote: »

It would appear that now Orange and T-Mobile have combined to make EE, and that Ofcom have foolishly granted EE an exclusive 4G licence, they are clearing out their Orange and T-Mobile customers to make way for their "I must have the latest thing" high value 4G EE new customers.

It's exactly the same in the "Orange Retentions" thread.

It's an unintended consequence of Ofcom's decision, but clearly the reality never the less. Ofcom is probably too toothless and slow to do anything about this (or at least the grey suits on EE's board think so).

Your past loyalty counts for nothing anymore, they just don't want us.

Period.

The same thought crossed my mind but on reflection I just can't see it.....

Why would they want rid of so many customers who simply refuse to move to EE because a) they won't pay the ridiculous prices and / or aren't in a 4G area.....

Both of the above apply to me and my contract is up in two months. At the start of March I'll bee ringing to give my notice. If they don't give me a better offer than what I can get elsewhere the I'll simply leave them for another network.

It would be commercial suicide to get rid of so many paying customers.

Padders

Lifes_Grand_Plan wrote: »

It would be commercial suicide to get rid of so many paying customers.

I'm not so sure.

In the heads of the grey suits at EE "The future's bright, the future's EE".

Ofcom have effectively given them a 2+ year monopoly on 4G. They have an opportunity build a new high revenue customer base under their EE brand, using their existing Orange and T-Mobile infrastructure (masts/call centres/management). For simplicity's sake, if they get three times the revenue per customer on the same infrastructure, then all that extra revenue is profit. They just have to get rid of their Orange and T-Mobile customers at the same rate as they grow the EE business.

And now Ofcom have naively given them a monopoly, that's very quickly.

The whole point of the EE branding exercise is that they know that the Orange and T-Mobile brands are going become worthless as they p*** off their existing client base with their hopelessly uncompetitive retention offers.

If you give a commercial organisation a monopoly, they are going to behave like a monopoly; it's just all so predictable Mr Ofcom.