T-Mobile Retentions

ric3vic

Like stevieboy308 I've just been told that there are no offers for me. t-mob won't even extend my current contract as sim only. The claim is that 'I've cost them money to keep the line open'. Looks like the contracts (I have three of them) will be lost to T-mob.

BIGWHEELER

Hi I have been on 600 min 500 txt 3gb data plus bolt on for £11.17 a month. Phoned to renew contract was offerd nothing better than full price, so told them I will give my 30 days notice. Put me through to disconnections and was then offerd the same deal I was on for £12.17.

Happy with that so took the offer

4013TheTune

BIGWHEELER wrote: »

Hi I have been on 600 min 500 txt 3gb data plus bolt on for £11.17 a month. Phoned to renew contract was offerd nothing better than full price, so told them I will give my 30 days notice. Put me through to disconnections and was then offerd the same deal I was on for £12.17.

Happy with that so took the offer

So you started off at £11.17, and then took an offer for the same plan but for £12.17? Surely there's been a mix up here.

Oli.s

I just rang and enquiried about when my contract ends, I was told feb, but could put my notice in now if i wanted in advanced. I confirmed it wouldnt end early and result in a cancellation charge and was told it wouldnt, i was just giving extra cancellation notice.

I didnt even get offered anything, the call lasted less that 3 minutes, dont tmobile do retension offers anymore? Im looking to get rid of the contract because the phone hardly gets used so its not worth paying for, I even dropped into the breif conversation that I would possibly look for a really cheap sim only tarriff but still no attempt to get me to stay.

Was a £35 2 year Iphone contract that ends early feb, I was quite suprised that they just put the cancellation in with no retention attempt at all.

Oli.s

Forget the above I just went onto the chat and got a sim only deal for £8 a month, 300 x network mins, 5000 texts, 500 tmobile mins, unlimited browsing and inclusive voicemail.

Its not much over the web deal but with the inclusive data its a saving of a few pounds, its more than enough for my usage and a whopping £27 per month less than I pay now.

mits999

Anyone got any good deals on S3?

bigpappa

Tried twice with retentions - they are offering me nothing - just being !!!!!!!s as I asked them no discount for being a customer for a few years.

Cant seem to get to use this live chat. I'm logged in but no chat window is popping up.

Oli.s

It's hard to find, I looked and looked and on,y found it by chance, once logged in and on th. having gone a few steps into the upgrade page and the button was halfway down the page, it said something like want to chat?

mije1983

bigpappa wrote: »

Tried twice with retentions - they are offering me nothing - just being !!!!!!!s as I asked them no discount for being a customer for a few years.

Cant seem to get to use this live chat. I'm logged in but no chat window is popping up.

I've found it tends to pop up if you stay on one page for a while.

snit_girl

I'm having problems viewing the live chat too. I'm due an upgrade and I've been on a few times and nothing has popped up.
I've tried the shop and phoning but from this thread live chat seems to be where the deals are