T-Mobile Retentions

phil001

I'm also trying to get my head round requesting PAC from T mobile without incurring extra charges.
End of contract 14th Oct, will be calling on 14th Sept, but fully expecting them to tell me there will be a penalty charge...

buscape

mobilefone wrote: »

thanks for info buscape another thing looking through t&c online of tmobile I can't give them 30 days notice in my last 30 days as I'm still in minimum contract so they will charge me.... that can't be right can it

You can give them notice 30 days before the end. If you port out the next day for example, they will rightly charge you for the remaining 29 days of the notice period.

If you port your number 2 or 3 days before the end, they are entitled to charge you for the remaining 2 or 3 days but usually don't.

T-Mobile are trying to charge people for giving notice (by getting a PAC) or charging for early termination before the PAC is even used, which they shouldn't be doing, the fact that they are refunding these charges when challenged seems to prove this.

buscape

phil001 wrote: »

I'm also trying to get my head round requesting PAC from T mobile without incurring extra charges.
End of contract 14th Oct, will be calling on 14th Sept, but fully expecting them to tell me there will be a penalty charge...

If they do put a charge on the account, ask which clause in the terms and conditions allow them to do this and see how quickly they drop the charges.

buscape

Asking for a PAC and using it are 2 different things.

Bear in mind those terms are 2012 ones, anybody coming to the end of their contract now won't be subject to those terms.

buscape

Search the forum, people have had these charges refunded, there's someone on the previous page of this thread who did.

xy1234

I was hoping someone could help me. I'm looking to start a new tmobile contract instead of upgrading my current one. I want to keep my number though and have heard the only way to do this is to port it to another network and then port it back to tmobile. Can someone suggest me the network that I could port to that would be least fuss and would allow me to port back fairly easily? Thanks in advance!

buscape

https://forums.moneysavingexpert.com/discussion/4042079

xy1234

Thank you! That didn't turn up when I did a search

manutd99

I managed to get mine refunded. First person who I spoke to didnt give me the refund. Called again and refund given. My version of events should be on the previous page

Tyler_Du

Anyone know if I renew my contract with tmobile will I keep all my existing allowances, I get 3gb of data a month and would like to keep that if possible.