T-Mobile Retentions

daindian

I just cancelled my t-mobile contract and re-ordered as a new customer through mobiles.co.uk. My original contract was due for upgrade today. t-mobile wouldnt budge on £36 a month for the galaxy s3, so i cancelled and ordered as a new customer for £26 saving £149 and getting 3 months half price line rental, and £30 quidco.

bagboy_2

I had the same trouble with T-mobile, they just would not budge on the £150 cost of the handset for the S3, so I have now got my PAC code and will be heading off to tesco's at the begining of next month to get the phone from them for free but on the same contract.
Retentions were willing to reduce my current contract by £6 per month on a 2 year deal, but not give me a free phone costing £150, and I would have been paying more per month on the new contract.
As people have said there is no such thing as customer loyalty anymore.
bb

burnleymik

T-mobile retentions are awful.

I wanted the HTC One X free handset. I had seen the deal on carphone warehaouse for the Free One X, 300 mins, unlimited texts and 750MB data.

The very best they would offer me is £50 for handset, 300 mins, 300 texts and 1GB data.

That was not only retentions, but also a follow up call from some "management team member", who couldn't offer better than the first retentions person.

Very weak.

Daft as it sounds I'll end up back with them, but going via Carphone Warehouse. nuts.

latecomer

Make sure you are allowed to port your number between contracts on T-mobile - I know some other networks dont allow it. If they dont allow it then you need to port your number away from T-mobile before taking this new contract out so you can then port your number in.

burnleymik

This is crazy..

Spoke to retentions again because I saw a deal via Carphone warehouse for the HTC One X free, 300 mins, unlimited texts and 750MB data for £26, on the T-Mobile network.

The customer service guy tells me they can't match the Carphone Warehouse deals or it would defeat the purpose of those deals.. lol. I told him I am not a new customer, I am an existing customer, it would defeat the purpose if I had to elave them only to join them again via a third party, but he was having none of it.

To add insult to injury if I want to keep my number I have to transfer my PAC code to a completely different supplier, I can't just keep it or give Carephone Warehouse my PAC code.

So it would mean transferring my number to a PAYG phone on say Vodafone and then requesting a PAC code of them to give to T-Mobile to move my number back there.

What utter nonsense.

I'll probably just move away completely from T_mobile.

surfboard2

Just called up to cancel...

Got offered 300 mins, 08 numbers and voicemail, 5000 texts, 500mins tmob to tmob and unlimited internet for £10 on a 12 month contract sim only.

I'm not sure if it's a good deal, but it's good enough for me as i only wanted to pay about a tenner anyway (was previously paying £35-£40.)

latecomer

They get more commission for new customers than for retaining existing customers which is why cashback and 3rd party deals are better for new customers.

Easiest thing to do is find a deal on another network which is similar in cost and you can get cashback on (via Quidco or Topcashback) and go with that instead.

womble12345

simply_tash - That’s a cracking deal you got there for Sim Only. My contract expires in a few months and it seems from this thread that the best retentions deals are for SIM-Only rather than asking for a phone upgrade as well.

buscape

simply_tash wrote: »

Just called up to cancel...

Got offered 300 mins, 08 numbers and voicemail, 5000 texts, 500mins tmob to tmob and unlimited internet for £10 on a 12 month contract sim only.

I'm not sure if it's a good deal, but it's good enough for me as i only wanted to pay about a tenner anyway (was previously paying £35-£40.)

You sure it's unlimited internet and not unlimited browsing? If it's unlimited browsing I bet you have a limit of 250Mb on streaming, downloads and the like.

surfboard2

buscape wrote: »

You sure it's unlimited internet and not unlimited browsing? If it's unlimited browsing I bet you have a limit of 250Mb on streaming, downloads and the like.

Ah, yes you're right. I'm sorry, i'm not too good with all these mobile technology terms. Shame the guy that i spoke to didn't actually explain this to me. But, i don't think it matters too much (in my situation anyway.) Most of the time i'm actually hooked up to wifi, so i should be ok?