T-Mobile Retentions

tinroofman

Beancounter wrote: »

Hi, I have 2 lines with T-Mobile, 1 of which ends soon. The website states " you can renew your plan on 7th may 2012". Does this mean I can phone them from that date or can I do it now?

Your contract probably ends on the 7th July, so the 7th May is the soonest you can upgrade.

narika

tinroofman wrote: »

Your contract probably ends on the 7th July, so the 7th May is the soonest you can upgrade.

I think this contract is ending on 7th June hence may the 7th is the earliest they could call for a deal.
Tmobile offers only one month advance upgrades.

patel1977

My renewal is due now. I want the HTC one x. I am on flex 35 plan. T mobile said we can give you the handset free but you will loose your loyalty discount and pay £29.79 per month plus vat. Same plan and 18 months contact.

I was wondering shall I stay on the same plan or change the tarrif?

What color handset shall I get?

Hurley

Hello all.

Hope you can give me some advice.

If you have re-negotiated a contract as a retention deal, but haven't received what was agreed upon, do you have any recourse? Assuming you requested the deal in writing but didn't receive this.

owen1978

narika wrote: »

one of my Tmobile line's up for renewal right now pay £7.5 a month for 100/100 min/texts plus unlim landline calls and 3GB FUP internet.

I was not offered anything other than what found on website. Asked for PAC and issued one rightaway. I want to wait until this weekend to see if tmob tries to pursuade to me stay. otherwise i will get a cashback deal on tmobile through BMP.

Are you after a new phone upgrade???

If the current deals suits you then just let it roll on...
you don't have so sign a new contract....
you current contract at the end of its term then defaults to
a month by month rolling contract

cherrykerry

My contract was due for a renewal on Sunday. When I went on the website the upgrade option offered me a whole host of crappy phones free of charge but I had my heart set on the samsung galaxy ace. I was quoted 49.99 to upgrade to that. The upgrade chat window popped up and the assistant eventually offered it to me for £20. After a lot of chatting and me trying to squeeze more out of them I managed to get the galaxy ace free of charge with added 500MB internet on top of my 100 min and unlimited texts for the £10 a month I was already paying. The phone arrived yesterday and I am one very happy bunny

funkygal

Is this a good upgrade offer for the HTC One S?

100 mins
unlimited texts
750mb internet

£12 a month

£130 for the handset

24 month contract

latam2012

funkygal wrote: »

Is this a good upgrade offer for the HTC One S?

100 mins
unlimited texts
750mb internet

£12 a month

£130 for the handset

24 month contract

this thread seemed to have got buried. Did you take up the offer funkygal? You can get a htc one s for £17.88 inc cashback, 300 minutes and free handset on mobiles.co.uk

funkygal

latam2012 wrote: »

this thread seemed to have got buried. Did you take up the offer funkygal? You can get a htc one s for £17.88 inc cashback, 300 minutes and free handset on mobiles.co.uk

Hi, yes I did, I thought it was a good deal without the reliance on cashback.

latam2012

funkygal wrote: »

Hi, yes I did, I thought it was a good deal without the reliance on cashback.

Yeh it's a pretty cheap offer. What do you think of the phone? I'm looking to get one as an upgrade next month.