T-Mobile Retentions

dandacuber

just called to cancel as i had found a nice deal online and was offered the 300 mins, 300 texts and unlimited net for £5 a month deal but I told them i was looking for a rolling contract and was offered the same deal on a 1 month rolling basis due to my "loyalty bonus" I had built up.

dn852k4

Just come off the phone to t-mobile and i accepted the wildfire for £5 a month with 300 mins, unlimited texts, and unlimited net on a 24 month contract.

AlphaBravo123

Deleted......

mishkanorman

I cant wait to dump my hero, but my friend has the wildfire which I have to say would not be my 1st choice of phone (it wouldnt even be my 5th choice lol) It has some pretty annoying traits, will be calling t-mob in the next few days for an upgrade will update what im offered.

330d

T-mobile have offered me,

HTC Desire - £80
300 mins
300texts,
500mb internet,
Free booster

£20 a month over 18 months,

What do you think?

330d

imr4n wrote: »

T-mobile have offered me,

HTC Desire - £80
300 mins
300texts,
500mb internet,
Free booster

£20 a month over 18 months,

What do you think?

Why has this been moved to retentions? This offer was given as a new customer.

t_mob_insider2

call 150 and ask to cancel - u will be put through to cancellations / save desk. If there is a good deal to be had u will get it there. "topcat, if CPW got you that deal then t-mobile could have also got u that - they dont have any more power that t-mobile can to get u a deal - unless there is a significant difference in internal phone cost. If what CPW have told u is actually correct........ check online account to see what u have is correct. t-mob / orange / voda ect. loose money when customers upgrade through CPW ect. So as i said unless there is significant cost difference in the actual phones in relation to how much (loyalty - money) these companies habe to spend on you then direct should be better than an instore upgrade. This is not the same however for new connections as this is a totally different story.

dazzaofdagenham

just came to the end of a 18 Month contract on Flex 40 with a G2 Touch ( HTC Hero )

Called up and said im not really using it that much and that i wanted to cancel it....He said i had a lot of "Loyality" ??? on the account and offered me the following deal.

300 Mins
Unlimited texts
and data.

I asked about the data and he said i would keep my unlimited data as a existing customer....Got this for a fiver a month.

He texted me the deatils but said he wasnt allowed to text me the stuff about the data....I was signing up for 24 months but i could take a new phone at anytime and get a new deal.

Some stuff being send out in the post to me.

Seems ok to me....

Darren

owen1978

dazzaofdagenham wrote: »

just came to the end of a 18 Month contract on Flex 40 with a G2 Touch ( HTC Hero )

Called up and said im not really using it that much and that i wanted to cancel it....He said i had a lot of "Loyality" ??? on the account and offered me the following deal.

300 Mins
Unlimited texts
and data.

I asked about the data and he said i would keep my unlimited data as a existing customer....Got this for a fiver a month.

He texted me the deatils but said he wasnt allowed to text me the stuff about the data....I was signing up for 24 months but i could take a new phone at anytime and get a new deal.

Some stuff being send out in the post to me.

Seems ok to me....

Darren

Great! Thats whats im ideally looking for, my contract on my hero expires in may.

pacman_2

Were you offered a new Flext deal? I'm coming to the end of my Flext 40 deal and woul;d liek to continue withh it as I can make international calls. Rather than pay £40 per month, I'd like to get that down as much as possible. anyone been in a similar position?