02 Retentions thread 2

RickHoughton

Djmilesno1 wrote: »

You can request your PAC code from O2, which you give to your new provider.

However there seem to be a lot of cases where people request their code, and O2 ringing them up later to try and offer them a better deal.

Thanks DJmilesno1
Just phoned up for my PAC, and the woman I spoke to asked why I had cancelled, after I explained, she said the guy I spoke to was wrong, and I managed to get:
Nokia N95 8GB
600 Minutes
1000 Texts
Unlimited Mobile Internet
and a £10 a month discount on my tariff, so I'm now only paying £25 a month.

FieryBlondeScot

i upgraded last nov and got a new mobile (nokia something or other) with 1500 x-network off peak mins, 250 texts at £35 p month with cashback of about £150 do you think they can improve this time around? am certainly going to try:j

Avicenna

Some forumites have got the Ignito 18 months contract £20 or £25 with 400+ any net any time minute, 1000 texts and unlimited web bolt-on so I am sure for a standard phone should be able to get a very good deal.

Call 202 from you handset then option 2 then 2 for retentions and just ask for PAC code but kind of play along with the rep.

PatelA

OK so after speaking to retentions I got offered for £30/month:

1200 mins
1000 texts
unlimited weekends
free n78 (the phone i wanted)
18 month contract

I really did want to drive it down to £25 but she was adamant they couldn't knock it below the £30 mark and the next one down (£25) would take the minutes down to 600 and there was nothing in-between.

You guys think I should take that or anyone know of any offers where I can haggle it down to £25? Ideally I could live with 800ish mins (free weekends) and about 500 texts as long as I had my free weekends.

Cheers..

nickc84

Do O2 still do the 1MB browsing with all online tariffs?

IRP2010

apologies if this covered elsewhere but has anyone managed to get a good retention deal which incorporates a (free) IPhone??

BlueArmy73

Ads1982 wrote: »

Just called through to retentions....was on £35p/m for 600 mins and 500 texts!
Said I wanted to cut my costs in half.
Got offered 600mins, 1000 texts, unlimited internet and O2 XDA Ignito - £20 p/m.
Think this is very reasonable and matches what others have got so I said yes!

Just phoned and went throught to retentions and the best they would offer me is £35 per month, 18mnth. 600/1000 unlim web. Ignito for 9.99.

My last tarrif was 600/500 no web. £35 per month reduced to £25.
Last 2 bills were in excess of £50

So I am now awaiting my PAC code

Told them I am looking at the HTC diamond on orange for £25 per month.

Canny_mal

Thanks to a call I made to retentions last time my contract ran out for the last 18 months I've been paying £17.50 per month for 750 anytime, any network mins and 100 texts. I have rarely gone over my text allowance and never gone over my calling miniutes (although I often hover around the 700 mark). I also got £100 credit for not taking a new handset.

I've just called to negotiate a new deal as my existing one ran out today. It took 3 seperate calls but I was finally offered...

800 anytime, any network mins (200 of these minutes are via a free bolt on)
1000 texts

All for a monthy cost of £20 for the whole duration of the 18 month contract. Apparently this in the Online 35 tariff with a £15 per month discount applied to it.

I also got £150 credit for again not taking a new handset

Taking into account the credit this works out at £11.66 per month.

How does this sound in comparison with what others are reporting on here? Should I snap their hand off or is there even better deals to be had for a similar allowance?

MountainMan101

I've just had this offer (and accepted):

XDA Ignito, 600mins, 500 txt, unlimited internet, 18 months £25.

I'm moving from a £25 (200mins, 125txts) with £15 discount tariff (so I was paying £10). I've had no new phone for the last 2 upgrades, and I needed the phone so I can dump GPS, PDA and get wireless internet. On top of my current tariff I only spent £40 in european calls back to the UK. So I'm not a big spending customer.

Philip

eljmayes

IRP2010 wrote: »

apologies if this covered elsewhere but has anyone managed to get a good retention deal which incorporates a (free) IPhone??

Although it may be possible to alter the contract as that is controlled by O2 it's unlikely that you would get a massive discount because of the control that Apple has over the price of the Iphone, so you'll pretty much have to settle for what new customers get as regards the Iphone. If another network gained the rights to the Iphone then prices/contracts would be driven down as O2 wouldn't be the only supplier.