02 Retentions thread 2

my_definition

hmmm perhaps a phone call to them is in order? my boyfriend actually said he would prefer to stay with o2 - we are buying a new phone which u need to top up £10 to buy so that would give us 3 months left on o2 broadband but im paying way to much for my landline. all 3 with them would probally be easy as weve got a goot internet connection and never had any problems.

will get boyfriend to phone when he gets in thanks

english_bass

My 18 month O2 iPhone contract has just come up for renewal so gave O2 a call today hoping they'd be able to offer me a sweet deal...

They didn't even try to keep me!! Straight up offered me the PAC code and didn't put me through to retentions. I've been an O2 customer for over 5 years now - Ridiculous.

I wanted a rolling month-by-month contract as I will be abroad and want to wait for the next gen of smart phones later this summer - the best she could offer me was £20 for 300 mins, unlim texts, and 500mb data (not iPhone).

Wouldn't budge at all when I gave them a chance to up their offer after quoting a few other deals. Think I'll be going on the Sim-only Tesco deal until later in the summer.


Boooo O2

moneysaver2b

Have just changed my iphone 3 for an iphone 4 with o2. Rang upgrades who quoted me £199 etc for iphone 4. Rang retentions this weekend who offered me a reconditioned iphone 4 - said it had been returned within 14 days by a customer, so was 'new' and guaranteed for 12 months. I paid £62 for the iphone with a £30.64 per month for 24 months on 300 mins, 500mb and unlimited texts. Have checked the o2 site and I should get £199 for my old phone, so am really happy. HTH

Chimpofdoom

moneysaver2b wrote: »

Have just changed my iphone 3 for an iphone 4 with o2. Rang upgrades who quoted me £199 etc for iphone 4. Rang retentions this weekend who offered me a reconditioned iphone 4 - said it had been returned within 14 days by a customer, so was 'new' and guaranteed for 12 months. I paid £62 for the iphone with a £30.64 per month for 24 months on 300 mins, 500mb and unlimited texts. Have checked the o2 site and I should get £199 for my old phone, so am really happy. HTH

Worst part about this contract is the new handset that apple will no doubt release in summer..

Otherwise good deal!

sloth_frattelli

I have been on the phone chasing them for days now about my upgrade. I asked for my PAC code as I'd spotted another deal with Carphone Warehouse, which fell through thanks to my credit rating (I can buy a house but not a phone..?), so I had to go back and resurrect a deal with O2 retentions...

'Secured' an HTC Mini HD - Free, 300mins, unlim txts, 18 months - £30p/m and was promised next day delivery. Still no phone 3 days later so when I rang they said that the phone has been withdrawn and I'd have to renegotiate my upgrade with retentions...

Passed from pillar to post as no-one knew how to process my upgrade, I was now paying for a smartphone tariff without actually having a smartphone. One member of staff actually suggested I hang up and phone to get speaking to someone else! Final straw came when one guy lost the connection as he tried to put me on hold and when I called back I couldn't get through to upgrades as my next upgrade date would be July 2012!

I went to the o2 store today to explain my situation and hoped to have it sorted properly, face-to-face, but the best the girl could do was let me use the store phone... Finally got a straight-talker who made sure I got speaking to someone half-sensible in retentions who offered me -

Re-conditioned iPhone 3 for £45
24 month contract @ £25 a month
100 mins
Unlimited texts
500mbs Data

I know it's not the best deal found on this thread but after the week I've had telling each staff member my story from the beginning I was glad to reach a resolution and accepted.

doe808

Currently have the "online 35" 18 month contract with a Blackberry 8900- paying £35 per month. Currently spend around £40 per month.

Just called retentions and was offered a SIM only deal (month to month) for £20 per month inc:

300 minutes
500 texts
unlimited data

reconditioned Iphone 4 would be £35-£40 pm (plus £180 to buy, alhough not in stock at the moment)
HTC Desire would be around £30-£35 pm

Anyone come across anything better, or been offered similar. Will talk to Vodaphone et. al the afternoon to see if I can beat it.

d

doe808

After 3 calls managed to get:

iPhone 3 for free (Re-conditioned)
24 month contract @ £25 a month
300 mins calls
Free landline calls.
Unlimited texts
500mbs Data

Pleased. Dont think that pushing any harder would have got me anything more.

BattyMatty

I have an iPhone 3GS, 18 month contract at £35pm, finished last week. I never really use minutes but text lots, often going over my allowance, meaning O2 were getting a fairly nice £40-£45 from me a month.

Phoned up O2 twice, and the response I got was the same both times:

" A simplicity SIM only contract is the best we can offer you." - not even a reduction in price from the high street cost!

The second time I told them I was going to switch to 3 with their £15pm rolling contract, which offers 1GB of internet and 3000 texts, and was just told "We wish you good luck with them". I'm surprised they couldn't even do a pricematch to make some more guaranteed money from me.

So I phoned up 3 telling them I wanted to jump ship from O2 and they gave me the £15pm rolling contract with the first month free and a £20 accessories voucher. Amazing stuff :O

posterwall

Hi,

Just looking for a quick bit of insight - apologies if posting in wrong place!

I'm coming to the end of a 24 month contract on O2, and by the end of the period will have spent a considerable amount (£4.5k+) with them. To renew, I'd want a free iPhone on a good tariff - but how realistic is this? There are other, better offers out there (esp. re: unlimited Internet usage), but I'd stay with them for a good price. How much leverage is my billing amount likely to get me, though?

Also, what's the best way to go about getting this?

Any insight valued.

Thanks!

Wintermute

posterwall wrote: »

Hi,

Just looking for a quick bit of insight - apologies if posting in wrong place!

I'm coming to the end of a 24 month contract on O2, and by the end of the period will have spent a considerable amount (£4.5k+) with them. To renew, I'd want a free iPhone on a good tariff - but how realistic is this? There are other, better offers out there (esp. re: unlimited Internet usage), but I'd stay with them for a good price. How much leverage is my billing amount likely to get me, though?

Also, what's the best way to go about getting this?

Any insight valued.

Thanks!

You should be classes as a Platinum customer with that level of spend providing it's been constant over the length of your contract (have you spent over £1.5k with them in the past 12 months?). Basically that means you should have a named account manager, your own customer service number (dial 402 instead of 202/2302) and you're going to qualify for 6 months early upgrade and much better retentions deals. My advice would be spend an hour or so finding the best deals (hint: try Tesco) then phone up 402, say you're looking to leave for that deal and see what they'll offer you.