02 Retentions thread 2

Cavey

emweaver wrote: »

Secondly they ask for your place of birth, this is what they say acts as your signature.

That's just great. My place of birth is not exactly a secret and not really something someone can use to sign for something.

But it still doesn't prove anything when upgrading - they know your details, what is to stop the company forging it and claiming you signed up to a new contract.

Surely they should need the tape to prove that you entered into a new contract with them. Do they not actually have to prove this sort of thing or can just claim you agreed to pay £100pm for 300mins and 200 SMS?

emweaver wrote: »

O2 never confirm the changes in writing, I always ask and am always told they cant do this.

I have gone without-handset, so when I got a "Your handset has been dispatched" email I rang and asked. Apparently I will receive a package containing details of the tariff etc... and they just use the same standard email. Surely even this would be confirmation.

RJharrow

My contract is to expire few days from now, I sent an email asking for my PAC code and they gave it to me straight away in their reply. I tried to call retentions department and they never bothered to offer me anything, well....maybe it's time to switch into another provider....been with o2 for the past 3 years, I wonder why they never bothered to offer me anything..:)

dest

Does anybody have a phone number for the retentions department?

RJharrow

I just dial 202 from my handset, and options where it says: "if you want to cancel your contract, etc.."

Dicky2K

Hallooo..
Im currently on 02 - paying £45 monthly for Unlimited txts and 1200 Anytime Xnet minutes.. I thought this was a good deal but im being told by friends that i can still get better.. Does anyone else have better? Been with 02 now for approx 4 years..
Regards, Richard

emweaver

well im really peed off, after ringing again i was told the notes are there what i was offered but i cant have the free o2 to o2 calls or the data bolt on. so im waiting for the guy who offered me this to ring bk sometime in the next yr. so glad i checked it all before my 14 days cooling off. if hes not rang me bk 2morrow im going to send the phone bk grr. to all those that was offered the 200 mins, 400 txts, free 02 to 02 calls for £20 a mth check thats what youve got!

xplora

emweaver wrote: »

well im really peed off, after ringing again i was told the notes are there what i was offered but i cant have the free o2 to o2 calls or the data bolt on. so im waiting for the guy who offered me this to ring bk sometime in the next yr. so glad i checked it all before my 14 days cooling off. if hes not rang me bk 2morrow im going to send the phone bk grr. to all those that was offered the 200 mins, 400 txts, free 02 to 02 calls for £20 a mth check thats what youve got!

That's awful, hope you can sort it out without returning the phone.

emweaver

So do i. They did this to me last yr too.

Cavey

So they have notes on your account saying they offered you 200 mins, 400 SMS, free web and free data for £25pm for 12 months and are NOT going to honour these terms?

But in the case further up, they are charging more than they agreed to over the phone.

Either way they don't seem to be wanting to honour the agreements their employees negotiate.

Is it just me or is it sounding like some fishy is going on? Any more?

emweaver

just rang o2 again and was told it will take upto a week for my new tariff to go through, hmm, i suspect theyre trying to make it past my cooling off period before advising me i wont be getting the deal.