02 Retentions thread 2

kam1nsk1

emweaver wrote: »

Has anyone got the lg secret on a 12 mth contract? if so whats the best youve been offered?

I was offered 200 mins/400 texts wih a secret for £20 on a 12 month.
I didn't ask about a 12 month contract when they upped the offer as I'd rather have the cheaper tariff, although I may call back within the 14 days as I'm starting to get jittery about being tied in for 18 months.

emweaver

i dont like the thought of a 18 mth contract, mainly because the phone bearly lasts 12 mths let alone 18.

emweaver

Im on the phone to 02 atm best they can offer me with the secret on 12 mths is 200 mins, 400 texts, unlimited o2 calls for £21 a mth

emweaver

i managed to get all of the above plus unlimited data for £25 a mth with a saumsung toco

odd_fish

I'm not happy with O2 at the moment. They promised to keep my contract the same at £15 per month as a retention deal... but are making me pay £30 and saying it's what i agreed to! they won't realise they've made a mistake and say I'll have to pay cancellation fee if I want to cancel the contract. my advice? don't trust O2.

I've tried emailling them many times with no luck... should I contact the bank to get back the money as it's a direct debit?

emweaver

tell them to listen back to your call as they record calls

Cavey

I'm not a lawyer, but there are a few things I tend to do for my own piece of mind.

For one, when doing things over the phone I always get them to repeat back to me what they think we have agreed to. It may sound silly, but I make sure I am clear about what is going on because we may have genuinely misunderstood each other (incorrect terminology, naff hearing, odd accents etc....).

I also check whatever I can that is in writing asap. I've checked my O2 online page and it matches what I expected, but it is best to do it ASAP in order to fall into the 14 day cooling off period should there have been a miscommunication.

One thing that always puzzles me about organising stuff over the phone is the old saying that "A verbal contract is worth the paper it is printed on" (and this goes both ways). Surely they need to prove they have a contract with you. If they insist you agreed verbally, they should be able to prove it or else they have no proof of you agreeing to anything (which should let you out of the contract, no?). This might mean you cannot prove their representative agreed to the £15pm price, but it should prevent you from having to suffer with an 18 month contract under terms you didn't agree on.

Or am I barking?

And I know the company will always do the Pete's Dragon style "We've got a contract" whether they obtained the agreement fairly or otherwise, but it doesn't mean they are right or that the contract is fair.

Alec_Eiffel_2

Hey all,

I'm an O2 Select customer and can apparently upgrade from month 15 of my 18 month contract. I'm wanting a new phone so I like this! Does anyone know if I can carry over my previous retentions deal as I'm quite happy with it, or can I even negotiate a new deal, or would they just push me onto a standard tariff as I'm not at the 18 month point?

Cheers.

emweaver

O2 never confirm the changes in writing, I always ask and am always told they cant do this.

Secondly they ask for your place of birth, this is what they say acts as your signature.

emweaver

I remember having this prob last yr when upgarded, o2 didnt put me on the promised tariff just got off phone to check and once again its been messed up. my tariff was rejected by their computer system as im not "allowed" it! been on hold ages trying sort it out