02 Retentions thread 2

lufcgirl

Their systems were down yesterday too. I called at 7pm and I got through and my query done straight away, so give them a try tonight.

Tappy

lufcgirl wrote: »

Their systems were down yesterday too. I called at 7pm and I got through and my query done straight away, so give them a try tonight.

Will do, cheers.

Tappy

Called them this morning saying I wanted to cancel. They asked why and I told them about the deal from T-Mobile. They said they could match the tariff but I'd have to pay £80 for the handset.

I asked for my PAC code and they said I'll get it within 24 hours via text.

To be honest I don't really want to leave and was hoping they'd match the T-Mobile offer :mad:

Might try again later but I think I'll be leaving o2 after 8 years with them.

ckerrd

Their systems were down yesterday too. I called at 7pm and I got through and my query done straight away, so give them a try tonight.

I have a number of emails form customer services telling me the hours for the retention team are 0800 - 1800


I asked for my PAC code and they said I'll get it within 24 hours via text.

I was told they only post PAC codes not test.

The above are just examples of the left hand not knowing what the right hand is doing.

Tappy

ckerrd wrote: »

Their systems were down yesterday too. I called at 7pm and I got through and my query done straight away, so give them a try tonight.

I have a number of emails form customer services telling me the hours for the retention team are 0800 - 1800


I asked for my PAC code and they said I'll get it within 24 hours via text.

I was told they only post PAC codes not test.

The above are just examples of the left hand not knowing what the right hand is doing.

I think they just make up everything on the spot! That's why I'm going to try again later. I did try and call them after 8 last night and there was a recorded message saying that the lines are only open between 8am and 8pm.

mitchec1

Tappy wrote: »

Called them this morning saying I wanted to cancel. They asked why and I told them about the deal from T-Mobile. They said they could match the tariff but I'd have to pay £80 for the handset.

I asked for my PAC code and they said I'll get it within 24 hours via text.

To be honest I don't really want to leave and was hoping they'd match the T-Mobile offer :mad:

Might try again later but I think I'll be leaving o2 after 8 years with them.

You'll find it near on impossible to get O2 to match the T- mobile deal over 18 months or for £35.

Their cs hands are tied and have set pricing the people who got them for free are on things like £40 a month and a 2 year contract.

At the moment on O2 there's no deals to be had on the HD2 compared to other networks, they're selling the phone quite happily without doing them.

ckerrd

Tappy wrote: »

I think they just make up everything on the spot! That's why I'm going to try again later. I did try and call them after 8 last night and there was a recorded message saying that the lines are only open between 8am and 8pm.

It makes you despair.

Good luck.
All I ever wanted was an apology and their incorrect charging to be put right but sadly they never managed that, dind't try to "retain" my business so someone else can have my money now.

paulharibo11

well, i sent an email to compaints and Matthew Key. Got somebody querying my complaint today, and should be getting back to me soon.

A reply from the chairmans office came back also but dunno what will get done, all i want is the original offer i was given!!! Damn o2

Thank you for your email to Matthew Key.

I'm very sorry you've felt the need to email Matthew about your recent experience. Please be assured we'll investigate the comments in your email and do everything we can to resolve them.

I, or one of my colleagues, will contact you within the next five working days. If you have a preferred contact number, please let me know.

If in the meantime you need to call us, our number is 0845 330 0683 and we're open from 8am until 6.30pm Monday to Friday.

paulharibo11

just had a call back from o2 customer complaints. They had no record of the offer on there systems but looking at my contract have decided to stand by the free phone, £35 per month tariff with a £5 line rental discount making it £30 with unlimited internet.

seems going a little further can get you what you are entitled too.

Tappy

paulharibo11 wrote: »

just had a call back from o2 customer complaints. They had no record of the offer on there systems but looking at my contract have decided to stand by the free phone, £35 per month tariff with a £5 line rental discount making it £30 with unlimited internet.

seems going a little further can get you what you are entitled too.

Well done :money:

I'm going to call back later and hopefully get a similar offer. I'd be happy if they just matched the T-Mobile offer to save me the bother of having to switch providers!