02 Retentions thread 2

Tappy

paulharibo11 wrote: »

its 35 - 5 making it 30, sorry for not being clearer lol

just tried but now theyre having technical difficulties

Thanks. Ideally that's what I'd like to pay. I might say that my friend has been offered that tariff! Do you have any idea what the tariff is called?

paulharibo11

Tappy wrote: »

Thanks. Ideally that's what I'd like to pay. I might say that my friend has been offered that tariff! Do you have any idea what the tariff is called?

i dont think o2 have tariff names like orange, i just know it was called a 35 per month tariff.

If you get the free phone and the £35 tariff for £30 will you post it on here, likewise i will phone back after 2pm when the difficulties are over and hopefully get it.

Thanks
Paul

Tappy

paulharibo11 wrote: »

i dont think o2 have tariff names like orange, i just know it was called a 35 per month tariff.

If you get the free phone and the £35 tariff for £30 will you post it on here, likewise i will phone back after 2pm when the difficulties are over and hopefully get it.

Thanks
Paul

Will do. I'll probably be calling them in the next hour. Which number are you using? 100 pause 2 pause 2?

paulharibo11

no, i rang 202 and then 2, checked the phone was in stock and then asked for retentions.

does that take you straight to retentions 100, 2 , 2??

Cheers

Tappy

paulharibo11 wrote: »

no, i rang 202 and then 2, checked the phone was in stock and then asked for retentions.

does that take you straight to retentions 100, 2 , 2??

Cheers

100, 2, 2 takes you to the upgrade/cancel department. You then have to say you want to leave and they should put you through to retentions. That's what I've done in the past.

I think it takes you to the same place as 202 does.

Forgot to ask you, was the £30 a month you were originally offered for 18months or 24?

paulharibo11

Tappy wrote: »

100, 2, 2 takes you to the upgrade/cancel department. You then have to say you want to leave and they should put you through to retentions. That's what I've done in the past.

I think it takes you to the same place as 202 does.

Forgot to ask you, was the £30 a month you were originally offered for 18months or 24?

was for an 18month contract! Good Luck

Tappy

paulharibo11 wrote: »

was for an 18month contract! Good Luck

Thanks! Hate doing stuff like this!

Tappy

Just called and they've said the systems are down until 4pm :mad:

paulharibo11

Tappy wrote: »

Just called and they've said the systems are down until 4pm :mad:

Thanks i got told 2pm before...dont think o2 no what there doing

Tappy

Just gave them another call and they said that they wont be back online until tomorrow. Pretty bad that there systems are down for a whole day!