02 Retentions thread 2

chicko

o2 are useless

only got £130 credit on my bill instead of £150 and line rental is £18 and not £10

now i have to waste my time explaining this to some idiot on the phone.

complete, utter joke of a company

saad_awal

hey... just an idea... do you think someone will be ready to swap my f&f discount with o2 for t-mobile... the phone im interested in is only on t-mobile (i think)... o2 retention deals are frankly not for me ... atleast not the phone i want...

wat say?

Money_Grabber13579

chicko wrote: »

o2 are useless

only got £130 credit on my bill instead of £150 and line rental is £18 and not £10

now i have to waste my time explaining this to some idiot on the phone.

complete, utter joke of a company

What does it say on your letter that you got confirming the deal?

mrwibble

I got offered the following deals

18month contract
£15 a month

Free - Refurb Blackberry Bold
400 mins
1000 texts
unlimited o2-o2 calls

and

18month contract
£20 a month

Free - Refurb Blackberry Bold
600 mins
1000 texts
unlimited o2-o2 calls
Blackberry bundle

I want the £15 deal as I will sell the Bold on Ebay - net of costs I expect around £250 - would prefer the deal to include unlimited web bolt-on but difficult to get this offered as I just get offered the £20 deal with Blackberry bundle - anyone had success ? Any other phones got similar resale value ?

simpleguy_blr

Called O2 upgrades, was straight away given this offer...
Nokia 5800 new - free
500 mins
100 text
O2 to O2 Unlimited
18months contract
£15 a month
12 months free home broadband

Very happy.... accepted the offer.... :beer:

ifu05596

Hi I called up asking for N96 on £35 month tariff but was told it was £225 so asked what else they could offer. I settled on SE C905 for £20 per month on 18 month contract.

I got
- 600mins
- 1000 texts
- Unlimited Web
- Free SE C905
- 8Gb Memory Card
- 18 Month Contract
- £20/month

I was offered the above and they called back saying that their systems were down and that the best they could do was actually £25 a month and not £20 as previously quoted. I said that I would probably just get N96 free from third party as £10 a month discount was not enough to tempt me to stay! I also said that I'd be happy with £25 with free Wifi as well but the manager eventually agreed to original offer.

My bills were usually a couple of £ above line rental although a couple were about £100 due to being abroad so that would have bumped average up a bit!

Dollardog

Dollardog wrote: »

I'm miffed. Just phoned O2 to see if I could get a better deal than the one they offered me a month ago. Phone is being cancelled tomorrow so thought they might offer me a good deal to stay, but they said I don't spend enough so can't get what I want.

I asked for 200 mins,
400 text - not really bothered about all those though
free O2 to O2 - not too bothered about that either
on 18month contract
for £10 month and a disc of £100 - £150 for not having a phone.

All they said they could offer was the Simplicity 30 day contract which is
150 mins
300 texts
for £10 a month with no discount

I've turned it down and I'm going to ring again in a bit see if I can get anyone else. That advisor wouldn't budge.

If I can't get a better deal, I'll probably let the cancellation go through, its only my spare phone anyway, so don't really need it.

What's the chance do you reckon of getting a better deal?

I rang back again, this time I got offered
400 mins
500 text
free O2 to O2
£150 discount for not wanting another phone
18 month contract
£15 per month
So works out at £6.67 a month over the 18 months.

I accepted that offer, thought it was the best I'd probably get. I asked if I could have £10 per month on a 24 month contract, but was told 24 month contract would make no difference.

Ashok_2

Does anyone know if there are any good iPhone deals offered by the retentions department? My contract is up for renewal next week - currently paying £35/month, and really would like an iPhone!

Money_Grabber13579

You can get an iPhone for £35 a month on a 24 mth contract. Retentions might be able to do a better deal on that though.

saad_awal

the guy in retentions told me straight away he couldnt do any deals on the iphone or the n96...

watsup with the phones.. i have gone past my renewal date...

i was really after the n96 but other than that 2 phones have caught my eye .. n85 (orange) and n79 (t-mobile)... i have offered to swap my o2 discount against these..

actually ... for the n96, after o2 discount.. it should be £31.50 a month on the £45 tariff but thats still kind of out of my budget. do orange people have a limit on the number of F&F discounts they can get