02 Retentions thread 2

Doc_N

Money_Grabber13579 wrote: »

Yea but since we can't see the notes, how do we know they aren't jut saying it isn't in the notes? Or maybe they're told not to write any deals in the notes, so they don't have to honour them in the future?

Maybe. I emailed them a brief note of what had been agreed over the phone, and they confirmed it. I've now at least got it in writing (including an extension of the normal 7 days).

steveandel

chicko wrote: »

6800

200 mins

400 text

18 month deal

I assume you mean 5800? And is this without the web bolt on?
Sorry just read your post above which confirms this.

wearethedogs

I have just been offered:

• 18 month contract / £20 a month
• 600 mins
• 1000 texts
• unlimited internet
• sony erriccson c905 (could have had 150 credit)

what do you reckon? I only need 50 mins and 500 texts, but I want the phone so I dont think I could get it much lower with a phone.

Davey_H

nickynabi wrote: »

Just spoke to a lovely girl in retentions and got the following deal which im well pleased with

600 mins
1000 texts
Unlimited internet

Sony Xperia X1

£35 reduced to £20 for 18 months

RESULT

I read this and wondered if I could get his offer as I had already taken the resign credit on my account..

So I phoned up and said my own phone was playing up and could I change my deal, the guy said I could as I was in my 14 days so he took my new deal off and tried to get the X1 but I will have to :-
pay £50 for the phone,
800 mins
1000 txt's
unlimited web bolt on for £25 a month...
did you know have to pay anything for the phone???????????

I said I will have a think about it... as I would like less mins but hoped to get it for the £20 you were offered...

baldfrog

Called again saying not happy with E71 or N95

was told there were 40 plus handsets I could have - what did I want.....


I pressume the yr bracketed price wise

anyone know what phones are in with the E71 - Z1 for example


or do I need to go up £5 for a deent phone like the N95 offer

owitemisermusa

Doc_N wrote: »

Maybe. I emailed them a brief note of what had been agreed over the phone, and they confirmed it. I've now at least got it in writing (including an extension of the normal 7 days).

Well, well well. Here's what I got in response to my email:

"We value our customer and treat them equal..... the offers keep on change every know and than..... I'm unable to comment on upgrades team as they are the specialist team".

Hmmmm....... probably better off taking a phone. Anyone know any phones that have wifi within the £20/mth bracket?

Money_Grabber13579

owitemisermusa wrote: »

Well, well well. Here's what I got in response to my email:

"We value our customer and treat them equal..... the offers keep on change every know and than..... I'm unable to comment on upgrades team as they are the specialist team".

Hmmmm....... probably better off taking a phone. Anyone know any phones that have wifi within the £20/mth bracket?

The Nokia 5800 has wifi I think, and most people have got offers for £20 a month on it. And did you just copy the text straight from the e-mail? If so, that's shocking English for a major UK corporation!

Doc_N

Money_Grabber13579 wrote: »

And did you just copy the text straight from the e-mail? If so, that's shocking English for a major UK corporation!

I'm sure he did. The call centre handling the emails is in India, though. They speak English rather better than I speak their language!

owitemisermusa

Doc_N wrote: »

I'm sure he did. The call centre handling the emails is in India, though. They speak English rather better than I speak their language!

Ha ha ha ha! That's cheered me up very much!

iwanttosave_2

Doc_N wrote: »

I'm sure he did. The call centre handling the emails is in India, though. They speak English rather better than I speak their language!

No they're not.

Unless I live in India of course