02 Retentions thread 2

mrdunkleysexy

spoonofmilk wrote: »

Hi dragonsoup

How long have you been with o2 and do you go over your normal contract rate each month? I believe they offer better deals to customers who have been with o2 for at least 2 or 3 years and who use more than their contracted minutes/texts each month.

I got the £20 per month deal recently because my average bill was around £70pm (contract was £30pm) and I had been with o2 for about 8 years.

Hi

Quite a few people vouch and say if you go over your allowance 3-4 months before your contract expires you get a better deal but im not too sure, This is my third year with O2

I just renewed with O2 two weeks ago (blackberry 600min/ web bolt.texts deal £20 Per Month), they offered me the broadband deal but im with virgin already

I was previously onthe 600 minute simplicity deal with them for £20 since last easter and they gave me the blackberry deal with out hesitation even though I use only half or less of my 600 minutes per month and thats at a push

chicko

o2 still dont have any of the newer handsets in stock. total joke of a company.

gonna give it until wednesday then just give my notice

nickynabi

Just spoke to a lovely girl in retentions and got the following deal which im well pleased with

600 mins
1000 texts
Unlimited internet

Sony Xperia X1

£35 reduced to £20 for 18 months

RESULT

iwanttosave_2

How much for the x1 then? £49.99?

Money_Grabber13579

robert1980 wrote: »

hi, i'm up for renewal on 21st april so will be soon phoning to negotiate a new deal. has anybody had any recent offers inc the Nokia N96?

i'm currently on online35 12 months with 400 mins 500 txts.

No I had absolutely no success with the N96, wouldn't give it to me on anything less than the standard £45 a month tariff. Now they say I can't upgrade for another month because my contract doesn't run out till then. I thought you could upgrade a month early? Can anybody clarify if the full 18 months has to be up before they will offer a retentions deal?

owitemisermusa

Rang O2 to finally accept my deal - keep same contract, pay £20/month and get £150 credit, simple right? No way! "No you cannot have that deal on £20/mth" (despite the fact that it's been promised on each and every call), "you cannot have the £150 credit ":eek: ! Offered to me just a few days ago but the dude didn't write it down in his notes!!

What on earth is going on?

They're withdrawing deals left, right and centre!

I know it's only £50 but it's the lack of principle and honouring their word that gets me.

I'm seeking out a new deal avidly! My PAC is still valid and I will use it before it expires.

KabbaDabbaDoo

am extremely happy - just rang and got the following for myself and my wife:
free Nokia 5800
600 mins
1000 txt
unlimited internet

for £20 per month on an 18 month contract - we've been with O2 for 1 year and have had cashback deals for the last 6 years but this seemed a really good deal.

opas

owitemisermusa, not sure if you have read the thread but this has happened to me before with O2. I do sympathise! I found it incredibly frustrating, particularly as the first person practicularly called me a liar. When I hanged up on him, I decided to phone again to complain if anything and thankfully I got a decent person on the end of the phone who listened to what I had to say and took steps to rectify and investigate the issue. Was finally proved right and got the original deal. That was at my last retention deal almost 2 years ago now.

If your original offer was was within 7 days (and you really want to pursue this deal) then ask to speak to a manager/supervisor and get them to listen to your previous conversations with the advisor who originally gave you the deal. If you are sure you were explicitly offered that then I think it should still be honoured.

My sister is also having a bit of a nightmare with O2 at the moment - maybe she has been unlucky and just got through to the unfriendly/rude bunch who won't budge an inch but she hasn't been getting the kind of service that we expect from O2 - and it just goes to show how highly we generally rate their customer service - when we get an 'off' person it really frustrates us - I walked from Tmobile for that kind of nonsense. I've also got a '3' contract so I know what good and bad mobile customer service looks like!

opas

KabbaDabbaDoo wrote: »

am extremely happy - just rang and got the following for myself and my wife:
free Nokia 5800
600 mins
1000 txt
unlimited internet

for £20 per month on an 18 month contract - we've been with O2 for 1 year and have had cashback deals for the last 6 years but this seemed a really good deal.

Was that just within the last hour or so? Is the 5800 in stock then?

steveandel

Nokia 5800 is back in stock. Just called and was offered the following:

Free 5800
600mins
1000txt
Unlimited web
18months
£20 per month

Was also offered

Free 6220 or 6600 slide
200mins
400txt
Unltd O2-O2 calls
18month
£10 per month (or £15 with unlimited web)

or

200min
400 texts
Unltd O2-O2 calls
18months
£150 credit for not taking phone
£10 per month (or £15 per month with unltd web)
So effectively £1.67 per month without internet or £6.67 with internet

Pretty good deals. I'm very tempted by the 5800 but I'm trying to rein in costs a bit at the moment and I definitely don't need 600mins and 1000texts as I'm only a light user but this is the lowest tariff which this phone is available on.
Which other phones would people recommend for internet browsing?
I'm also loathed to pay £20 per month for the 5800 because I can get the iPhone for about £25 per month using my corporate discount.