02 Retentions thread 2

magic57

Hi we are coming to the end of an 18 month contract that my teenager uses. He is on £35 per month 750 mins 750 texts and manages to go over nearly every month partly because the online checker is so far behind, but also because he is a motormouth!
I think we will probably cancel as we don't want another long contact but might try retentions first. In your experience folks what would be a good offer? I don't think he needs a new phone really. Do they offer no phone, more minutes for less money without a long contract do you know? I think we will go Orange sim only but O2 might be woth a shot first. If we leave they will probably go out of business as the billl have been HUGE!!

Thank you.

golden_girl

Hi

I have 2 contracts with 02 and changed to the simplicity last week for both. Both now I want to go with Virgin £10 a month. The one phone is what my sister in law took over from my daughter over a year ago but is still under my name. ( She also wants to change to virign media) as we are both customers.

Do I phone up and cancel the both contracts together or phone separately. I am hoping they will give us a goood deal.

Any suggestions greatly appreciated;)

Taadaa

You may as well do it together as they are both under your name. I take it you don't really want to move to Virgin then

Ive been offered 500 minutes, 1000 texts, unlimited 02 to 02, a new SE phone (not the one I want - yet) plus £75 cashback for £15 a month. Going to call back on Fri and see if they can give me the phone I want - they said they should have it in stock then.

Charlie1986

I just phoned to upgrade, I asked for the W880i, First offer i got was 18 months 400 mins, 1000 texts, unlimited 02 to 02 calls £30..... Saving me £5 :rolleyes: I phoned back and went straight through to cancellations department and got W880i, 18 month contract, 400 mins, 500 texts, unlimited 02 to 02 for £15. I'm happy with that :T

horsepills

I renewed with O2 today - got a free Sony Ericsson W580i, 75 anytime minutes & 250 texts per month, for £10 per month. But the part I like most is that they also gave me £75 credit on my account - so I don't pay anything for the first 7 & 1/2 months!! :T

I know it's not the latest phone, but I was more concerned with bringing my tariff down to something more suited to my usage.

reddwarf2002

This is a question to anyone who is on a tariff such as 500 mins 500texts (400 texts added free); any tariff that has been custom made by adding Free of Charge (FOC) text bolt-ons.

Does the (400) text bolt-on drop off/expire after the minimum term contract (18 months) so that you only get the the base tariff (which in this case would be 500 mins, 100 texts)?

Thanks in advance.

Taadaa

Horsepills I got a similar deal to yours when I called back yesterday, but the woman I spoke to really wasn't happy that I had been offered a new free phone and cashback :rotfl:she said it was an inappropriate deal and I was really lucky to have been offered it :rolleyes:

I got an SE 850i, 400 mins, 1000 texts, unlimited 02 to 02 and £50 cashback on 18 month contract, so works out at £12.20 a month - newer phone, more free allowance for £8 less a month I am paying now :money:and I know it is really unlikely I will ever use more than that :T

amcluesent

Just coming to end of another O2 contract - I'm on a retention 250 + 200Mb data deal at about £22/month. O2 chipped in an free N70 at the start of contract.

What can I unreasonably ask for not to walk? N95 8GB or account credit?

nwt83

Hi i've been reading this thread and am posting in the hope of getting a bit of advice/assurance.

Rang O2 about 20 mins ago to cancel my rolling sim only contract because i'm going in hospital for a major op and am now not working.

The girl offered me 12 months paying nothing because of my special circumstances and £3 credit per month for any emergency calls. I've agreed as long as I get it in writing and I have a cooling off period.

1) Do they do this for special circumstances?
2) What happens at the end of 12 months? Will I be somehow tied in or will they hit me with a big bill????

Feeling quite cynical and a bit apprehensive! HELP!

allison445

I phoned to cancel today and got offered 400 minutes,1000 texts unlimited 02 to 02 a new sony k850i all for £15 a month.

Was originally on 50 free minutes 200 free texts and paying £20 a month so i get a lot more free allowance for £5 a month less and a brand new phone.