02 Retentions thread 2

iwanttosave_2

jimiandgem wrote: »

For the last two days ive been calling retentions and been told to call back the next day as their systems are down ... is everyone else getting the same or no?

also, any news on the better iphone deals hinted at for the new year?

From what ive heard so far, retentions seem to be generous in the last week or so, so im positive, curretnly on £35 a month 600 mins, 500 texts 02-02 unlimited calls ...

this time, looking for unlim internet, about 400 mins and 1000/unlimited texts as well as either an X1 or BBBold... any ideas as to what sort of price id be looking at?

Though, i'll be asking about the iphone too!

The systems for contract customers are "experiencing technical difficulties" to say the least. Most departments are continuing to run but retentions have decided to close until its fixed as they are using another system that is also playing up. So don't worry, you're not being fobbed off. xx

wilkie2

lewt wrote: »

Last year i got a nokia n95 8gb on a 12 month contract i

today i phoned up and

and what?????? come on Im dying to know what comes next

raistlin

jimiandgem wrote: »

For the last two days ive been calling retentions and been told to call back the next day as their systems are down ... is everyone else getting the same or no?

Same here. Been calling for three days actually. First day phone was out of stock.

BUT it's up today! Just got off the phone with them and was offered the standard £45/m for 18 months for

£45/m discounted to £27/m (she tried to put me on a £31.5/m!)
1200 minutes
1000 text
Bolt on
Xperia X1 for £48.92

After 9 months I can drop to a lower tariff she said. The usual 14 day return thingy applies.

jimiandgem wrote: »

also, any news on the better iphone deals hinted at for the new year?

When I called the first time and was told that the phone was out of stock, I was offered a refurb iPhone. So yes, the deal is live...But I didn't look further into it as I really have no love for the iPhone. Make sure you've played with it before you decide. To each his own they say. I personally do not like it.

jimiandgem wrote: »

this time, looking for unlim internet, about 400 mins and 1000/unlimited texts as well as either an X1 or BBBold... any ideas as to what sort of price id be looking at? Though, i'll be asking about the iphone too!

I was told that they are only offering the X1 on a £45/month upward. So that's 1200/1000 minutes/text. But that was on my try. Maybe you'll get a better shot at it?
But from what I've seen, the deal for the X1 is within that price range. If you're lucky maybe you could get the £27/month with a free phone?

G'luck mate!

Aye_Up

skyjumper wrote: »

Aye UP,

can you please specify what tarriff you were prior to the upgrade

thanks

I was on Online 45 12 Months, with blackberry unlimited and insurance thrown in.

Aye_Up

Grolsch30 wrote: »

WoW nice one :beer:

can you give us some details?
How hard did you have to push?
Who did you talk to name/department?
What tariff were you on before?
Haggling methods?

cheers now

I didn't have to push all that hard tbh, I said to them Orange is offering me a particular deal, given I get staff discount and all. Which was't too far from the truth. I told them I would get unlimited txt's and blackberry service addon with around 600 mins for 25 quid a month. They put me on hold and came back with that offer, basically it wasn't much they gave me it outright it essentially matched the deal and bettered it.

For myself my haggling method was how much I spent each month, I said each time any network would cry out for my business given my expenditure irrespective of the price plan I am on it is always going to be high. Sure enough they came round to my way of thinking, I am not particularly fussed about price and reneged on 12 months just to make it cheaper, but the thing I found with blackberry is I won't be wanting to change the phone, so the lengthy contract won't be too much of an issue for me.

As for name/department......am not able to tell you that due to the fact I ashamedly can't remember .

It's a good deal, though if orange can match or better the deal then I will go with them merely as I know how the company works and can get round certain procedures.

jimiandgem

The music that plays when you are on hold is excruciatingly annoying!! :0)

iwanttosave_2

jimiandgem wrote: »

The music that plays when you are on hold is excruciatingly annoying!! :0)

The animals went in two by two hurrah, hurrah...

jimiandgem

Well, i just got off the phone, and the X1 hs literally just gone out of stock apparently ... words cannot express how annoying that is :-p

at the moment im paying £35 a month (18 months) for 500 texts, 600mins, unlim02-02 calls ...

they offered me

BlackBerry Bold for Free
1200 mins
1000 mins
Blackberry unlimited (internet and email, basically)
and mobile broadband for my laptop
for £42 per month ...

but i really dont want to pay more than the £35 im paying now, which i dont think the guy really understood, i told him im not really interested in mobile broadband, and i dont even need that many mins ... but oh well, i'll call back another day and see what they have.

Also, free reconditioned iphone, unlimited data, 500 texts and 600 mins for £35 a month, which is as it has been for a while ... i thought we would get better deals on the iphone by now? ...

either way, im a little stuck as to what i should do next, hmmm ...

wilkie2

lewt wrote: »

see what was above... ****

I removed your insult when I quoted you. When you dont complete a post but then go back and edit it after someone has already quoted it lewt the fact you edited your post is noted

lewt

wilkie2 wrote: »

I removed your insult when I quoted you. When you dont complete a post but then go back and edit it after someone has already quoted it lewt the fact you edited your post is noted

yeah nice one martin are you stalking me these days?

the post was editted to remove the today i phoned and part the rest had been there all the time. as you well know.