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eBay simple delivery (merged)

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  • 2dareis2do
    2dareis2do Posts: 58 Forumite
    Fifth Anniversary 10 Posts Photogenic Combo Breaker
    soolin said:
    I'm slightly concerned how I'm going to match up QR codes to the right parcels once SD is rolled out fully. This weekend I have 18 items finishing, I guess it's putting the postcode on each parcel then matching up the label at the PO?? 
    Also I get no mobile signal in our local PO so technology wise I might struggle
    Personally, I like to write the address on the parcel so I know which label matches. You can also see the item in the same email as the QR code.
    I'm just looking now as once again my sales have all been parcel size via Evri.

    When you go to the 

    Get prepaid label

    page you don't see a buyer name to check whether it matches the name on the account (many of mine don't) but you do see the postcode, which is all that matters. 

    However when you then click on create label you see the full name and address and a tracking number before you even choose whether to print the label or get the QR code..

    When you open the QR code though there is nothing on it to identify the buyer at all, no name or postcode, just the QR code. I only get Evri sales, so don't know if it is the same for RM. This would mean when selling multiple items, add the postcode to the package and when you go to the Evri shop, open each sale and check the postcode before using the QR code.

    This does however mean that the way my PO suggest doing it by screenshotting or downloading all the QR codes (due to no internet or mobile phone signal) won't work 
    Few observations:

    1. The user journey for individual orders or print postage is different to bulk orders page. One has the QR code as an option and the other does or did not.
    2. Taking a photo of the QR code does work. I have used this myself.
    3. Email confirmation includes not QR code and photo of sold item. This is the case with both RM and Hermes.
  • savergrant
    savergrant Posts: 1,658 Forumite
    1,000 Posts Second Anniversary Name Dropper
    soolin said:
    I'm slightly concerned how I'm going to match up QR codes to the right parcels once SD is rolled out fully. This weekend I have 18 items finishing, I guess it's putting the postcode on each parcel then matching up the label at the PO?? 
    Also I get no mobile signal in our local PO so technology wise I might struggle
    Personally, I like to write the address on the parcel so I know which label matches. You can also see the item in the same email as the QR code.
    I'm just looking now as once again my sales have all been parcel size via Evri.

    When you go to the 

    Get prepaid label

    page you don't see a buyer name to check whether it matches the name on the account (many of mine don't) but you do see the postcode, which is all that matters. 

    However when you then click on create label you see the full name and address and a tracking number before you even choose whether to print the label or get the QR code..

    When you open the QR code though there is nothing on it to identify the buyer at all, no name or postcode, just the QR code. I only get Evri sales, so don't know if it is the same for RM. This would mean when selling multiple items, add the postcode to the package and when you go to the Evri shop, open each sale and check the postcode before using the QR code.

    This does however mean that the way my PO suggest doing it by screenshotting or downloading all the QR codes (due to no internet or mobile phone signal) won't work 
    Few observations:

    1. The user journey for individual orders or print postage is different to bulk orders page. One has the QR code as an option and the other does or did not.
    2. Taking a photo of the QR code does work. I have used this myself.
    3. Email confirmation includes not QR code and photo of sold item. This is the case with both RM and Hermes.
    You would be advised to take a screenshot of the sales page as well, so that you can tie up the label to the item.
  • soolin
    soolin Posts: 74,129 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    soolin said:
    I'm slightly concerned how I'm going to match up QR codes to the right parcels once SD is rolled out fully. This weekend I have 18 items finishing, I guess it's putting the postcode on each parcel then matching up the label at the PO?? 
    Also I get no mobile signal in our local PO so technology wise I might struggle
    Personally, I like to write the address on the parcel so I know which label matches. You can also see the item in the same email as the QR code.
    I'm just looking now as once again my sales have all been parcel size via Evri.

    When you go to the 

    Get prepaid label

    page you don't see a buyer name to check whether it matches the name on the account (many of mine don't) but you do see the postcode, which is all that matters. 

    However when you then click on create label you see the full name and address and a tracking number before you even choose whether to print the label or get the QR code..

    When you open the QR code though there is nothing on it to identify the buyer at all, no name or postcode, just the QR code. I only get Evri sales, so don't know if it is the same for RM. This would mean when selling multiple items, add the postcode to the package and when you go to the Evri shop, open each sale and check the postcode before using the QR code.

    This does however mean that the way my PO suggest doing it by screenshotting or downloading all the QR codes (due to no internet or mobile phone signal) won't work 
    Few observations:

    1. The user journey for individual orders or print postage is different to bulk orders page. One has the QR code as an option and the other does or did not.
    2. Taking a photo of the QR code does work. I have used this myself.
    3. Email confirmation includes not QR code and photo of sold item. This is the case with both RM and Hermes.
    I’ve never even found the bulk orders page for my private sales, I don’t honestly sell enough to have even considered it. I do each label separately , previously via eBay postage labels, and now via SD for parcels and still eBay labels for LLs.  
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • FFHillbilly
    FFHillbilly Posts: 500 Forumite
    100 Posts Second Anniversary Name Dropper
    something has happened today, when viewing the active listings page on my PC it shows which listings have SD applied to them, it didn't used to do this
  • Green_hopeful
    Green_hopeful Posts: 1,164 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Our post office said today that a lot of post offices have had problems with the wrong postage being calculated on the parcels and that they were refusing them. Our post office is the absolute best most friendly post office so it must be bad if they are having problems. 
  • haze23
    haze23 Posts: 35 Forumite
    10 Posts First Anniversary
    A couple of questions spring to mind that may be of general interest that I haven't seen addressed yet. With the new system:
    Is it still possible to arrange a day/time for Royal Mail collect and bring a label?
    Do all post offices enable an eBay Royal Mail label to be printed?

    I ask as ISTR that not all post offices offer the option of printing labels bought directly through the RM website, often only RM customer service point is guaranteed, which can bring its own issues.
  • soolin
    soolin Posts: 74,129 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 12 April at 12:01PM
    haze23 said:
    A couple of questions spring to mind that may be of general interest that I haven't seen addressed yet. With the new system:
    Is it still possible to arrange a day/time for Royal Mail collect and bring a label?
    Do all post offices enable an eBay Royal Mail label to be printed?

    I ask as ISTR that not all post offices offer the option of printing labels bought directly through the RM website, often only RM customer service point is guaranteed, which can bring its own issues.
    Yes collection should be possible as you get a tracking code at point of sale which can be used on the RM site. However, whether or not they can bring a label I’m not sure, there is conflicting reports on the various forums. Next time I get an RM parcel via eBay SD I’ll check, but none of my buyers appear to be opting for RM at all due to the cost, so it may be some time. 

    There is nothing I can see that says a PO must have a label printing facility ,it might be worth waiting to see if other users here have had any difficulty . 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • FFHillbilly
    FFHillbilly Posts: 500 Forumite
    100 Posts Second Anniversary Name Dropper
    Our post office said today that a lot of post offices have had problems with the wrong postage being calculated on the parcels and that they were refusing them. Our post office is the absolute best most friendly post office so it must be bad if they are having problems. 
    I'm not sure the Post office staff are actually empowered to refuse prepaid labels with the wrong weights and dimensions, ultimately you can send them and take the risk of the recipient getting charged. 
    Something I've dealt with when returning parcels for years now, When returning something faulty or damaged I get a label thats undersized, and then I get warned at the post office that its the wrong label and they will probably get charged at the other end and I reply "good, send it anyway! I'm not bothered if they get charged
  • GadgetGuru
    GadgetGuru Posts: 864 Forumite
    Tenth Anniversary 500 Posts Name Dropper Combo Breaker
    A couple of questions as I've just had my first sale using eBay's simple deliver, considering it was my only option when listing.

    1. I have opted out of Evri and use only Royal Mail. What does the buyer see? Will they see options for Tracked24 and Tracked48 etc, or do they just see the one RM option?

    2. Just printed off my first simple delivery label. Unfortunately it's Tracked48 (I always preferred Tracked24). However the item price was £220. If I understand correctly, if it's lost during transit eBay will cover the full value and I claim via them instead of RM?

    Just a bit concerned as Tracked48 has always taken absolutely ages for me, whereas Tracked24 is always next day. With the sale price of the item I would have gone with RMSD if I were purchasing the label TBH.
  • haze23
    haze23 Posts: 35 Forumite
    10 Posts First Anniversary
    soolin said:
    Yes collection should be possible as you get a tracking code at point of sale which can be used on the RM site. However, whether or not they can bring a label I’m not sure, there is conflicting reports on the various forums. Next time I get an RM parcel via eBay SD I’ll check, but none of my buyers appear to be opting for RM at all due to the cost, so it may be some time. 

    There is nothing I can see that says a PO must have a label printing facility ,it might be worth waiting to see if other users here have had any difficulty . 
    Thanks, it's interesting as I've seen a few questions (not just on here) where people are unsure whether they're going to be forced into a change and may come unstuck. I imagine for some there's little to no change but from some of the potential pitfalls raised, it could definitely leave some with more inconvenience and cost at best and struggling to find a viable means at worst.

    It's beginning to sound like eBay has effectively removed options that sellers (people they generate money from) had before eBay decided to monopolise the delivery process. How big a deal that is will be down to an individual's circumstances and the services in their area but it doesn't feel like a step in the right direction. It's not even clear whether it's entirely a deliberate change or a failure to consider details. Obviously the increased costs were given more careful attention  ;)
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