Talktalk price hike....even though I have a fixed contract ! 3 June 2021 at 9:36PM in Broadband & internet access 71 replies 3.1K views

SoftCentaur

Last November, after spotting a "Black Friday Deal" on MSE website, I joined Talktalk broadband Fibre 35 package. This was a 24 month contract with " no mid-contract price increases ".  Guess what ..... 7 months after the contract started I get a (no subject) email telling me it's going up £2.50 in July. I would not have taken a 24 month contract if it wasn't a fixed price.
I can cancel without penalty if I do so before July..... but I just want them to honour the contract I have. 

Neil_Jones

https://www.choose.co.uk/news/2021/talktalk-switch-annual-price-increases/ - TalkTalk have removed their commitment to ensure no mid-contract price rises for new customers and those taking out a fresh broadband contract from 1 March 2021.  In addition, existing customers who took out a broadband contract before 10 November 2020 will see their bills increase by just over £2 per month from April [2021].

From April 2022, annual increases for TalkTalk customers will be calculated at a rate of inflation plus 3.7%, similar to the increases baked into contracts from the likes of BT and EE.

Customers who took out contracts before 10 November 2020 can exit their contract within 30 days if they're unhappy with the changes to their contract.  This is because the increase is classed as an out-of-contract price rise given that customers signed a contract expecting fixed prices for the length of their term.

Anyone who took out a contract from 10 November up to 28 February 2021 isn't entitled to leave penalty free

jazzy

I took out a new Talktalk contract on the 17th December 2020 for 24 months and I haven't received any notification of any price increase and I am still paying the same when the contract was set up.

wild666

I believe they offer a £1 per month fee for no price increases and a lower increase out of contract. 

Norman_Castle

My broadband switched to them on 31st December. My understanding was that it was a fixed price for 18 months which from memory was how it was sold. I recall thinking I wouldn't be able to take advantage of their cashback offer then leave early due to a price increase.

Received today,

From 4th July 2021, your monthly price will go up by £2.50 for your Fibre 35 Plan. We’ve also made some changes to your terms and conditions. Each April, your package price will increase by the Consumer Price Index (CPI) rate of inflation plus 3.7%, which is lower than BT’s latest CPI based price increase

Thanks for being a loyal TalkTalk customer. We want you to stay with us, but you can choose to leave us before 4th July 2021 without any charges. You need to contact us directly via phone to ensure you are not charged. After this date, there will be an early termination charge if you cancel your broadband within your minimum contracted term. Click here for more information.

TMSG

I am in the same boat as SoftCentaur and Norman_Castle as I signed up for a "fixed price" 18-month contract in mid Feb 2021 (I can cancel this, TT told me). I still have the paperwork from the website order as well as the confirmation email from TT where they clearly say "Fixed price for 18 months". Either I am even thicker than I thought I am or this means that the price I pay is fixed for 18 months.

Now, if TT are allowed to sell me an 18-month package with the promise of a fixed price at the point of sale (and in later written confirmation) and then can change that afterwards... how can that be legal? Probably again a case of me being thick but I thought a contract is a contract?

JJ_Egan

Two sorts of current price increase routes .

one is an in contract price increase not part of original contract .

Ofcom rules give you 30 days from notification to contact ISP and leave penalty free .

two  the pre agreed price increase part of the original contract .Usually RPI + x%.

No getout as you agree to this ,

Been current on BT for two years and some others .

Check your TT contract as increase is from April 2021 .

Legal yes as both in contract and planned increases have always been in the T&C you sign up to .

TMSG

JJ_Egan said:

Two sorts of current price increase routes .

one is an in contract price increase not part of original contract .

Ofcom rules give you 30 days from notification to contact ISP and leave penalty free .

two  the pre agreed price increase part of the original contract .Usually RPI + x%.

No getout as you agree to this ,

Been current on BT for two years and some others .

Check your TT contract as increase is from April 2021 .

Legal yes as both in contract and planned increases have always been in the T&C you sign up to .

So...  if such an increase is legal because something in the small print says so, what about the big fat promise on the website and in the email confirmation? Isn't that thoroughly misleading and should be forbidden? Is it a lie? Or tactics to catch naive idiots like me?

If we can't do anything against this sort of behaviour we'll all be sooner or later caught and perhaps with something more important and costly than broadband.

2010

A lot of us had all this nonsense from TT in March.
What you need to do is to contact TT, webchat would be best, and ask to speak to retentions and tell them you are leaving because of the price increase.
Read the email again carefully, because if you don`t contact them, there could be exit charges if you just leave.
Tell them they have broken their contract and unless they offer you a better deal you will be leaving by 4th July or whatever date they gave you.
They will then offer you a new deal, which in many cases on this board, was even better than their existing deal.
The other choices is to leave or cough up the £2-50 a month.
Somewhere on these boards is a whole load of posts about the above.

JJ_Egan

TMSG said:

JJ_Egan said:

Two sorts of current price increase routes .

one is an in contract price increase not part of original contract .

Ofcom rules give you 30 days from notification to contact ISP and leave penalty free .

two  the pre agreed price increase part of the original contract .Usually RPI + x%.

No getout as you agree to this ,

Been current on BT for two years and some others .

Check your TT contract as increase is from April 2021 .

Legal yes as both in contract and planned increases have always been in the T&C you sign up to .

So...  if such an increase is legal because something in the small print says so, what about the big fat promise on the website and in the email confirmation? Isn't that thoroughly misleading and should be forbidden? Is it a lie? Or tactics to catch naive idiots like me?

If we can't do anything against this sort of behaviour we'll all be sooner or later caught and perhaps with something more important and costly than broadband.

As said in multiple post to the identical type of questions ,These conditions are read out to you on joining and or in the welcome email . Dont mind on every advert for a number of years .Even have their own Ofcom rule .

TMSG

THX 2010... I will contact them and if there's no movement I will leave them. I am almost minded to cancel anyway because I think this sort of thing is -- though apparently normal by today's standards -- appalling.