Jet2 refund thread

Aylesbury_Duck

Only you can decide how much you're prepared to put out of reach for an indeterminate time.

No harm in speaking to your credit card company.  They may ask to see the acknowledgement of your cancellation request and they will determine whether the transaction was authorised or not.

bagand96

These things are automated and would have been agreed to in the T&Cs at the time of booking.  Like every other company they are snowed under and to be honest can't cope with the volume of customers trying to get in touch.  Without receiving an actual reply from Jet2 confirming cancellation then it's not surprising the automated payment went ahead - however frustrating it is.  One of three things happen next:

1)  Jet2 get round to reading your email and cancel the booking under the T&Cs of customer cancellation, so they keep your deposit and refund you all other payments made
2) Jet2 cancel your trip due to Covid-19 in which case you are due a refund of all monies paid
3) Jet2 don't cancel, and they treat your booking as still standing given the balance was paid.  In this case you're still in a good position as you can prove that you did try and cancel within the timescale, so can ask for a refund, less the deposit.

No quick resolution unfortunately, I think it's likely it will be 1) or 2) happening, and will just be a case of whatever happens first.

Zulew_uk

Sorry.if asked before. I was due to fly on 17th april to poland. I had a missed call about a week before that from jet2 but it went to voicemail. I have been unable to get in touch with them since. What are my options. Ideally I want a full refund but cant find a way of sorting anything.
Thanks
Lewis 

Aylesbury_Duck

Was your flight cancelled or were you a no-show?

Zulew_uk

Flight cancelled 

Browntoa

2 new threads merged into the existing jet2 thread

vickamit1981

Just wanted to update everyone 

today I received an email from jet 2 customer service executive Craig confirming the 1000 pound I paid has been refunded but obviously I have lost 240 deposit
 having read some comments saying ppl have trouble we haven’t however some one has suggested maybe it has been dealt with as we have rebooked .

just glad it resolved 

PhillBabb44

We are booked to fly to Kos on 3rd of July (including both grown up daughters) for my wife's 50th. i have only paid my deposit of £240 to Jet 2 and they are due to collect the balance of approx £1650.00 next Friday (8th). My wife and eldest daughter both work for the NHS - Jet2 offering free amendments for NHS staff up to departures on or before June 30th. i have emailed them yesterday asking for a free amendment for a holiday next year or to cancel as i cant see any UK travel happening at all this summer tbh. i have also stated that if i don't get a reply back pretty soon i will block my credit card as capital one can't stop them taking it even though i have asked them too??? (bizarrely!!).
not sure if i have done the right thing but at the moment i can afford to write off £240 - not sure i would be happy paying them the rest and sitting back waiting to see how / when / if it is returned when i could put the money to better us at home.
incidentally i have gone on Jet2 and tried to book the exact same holiday - on the exact same dates and it comes in at £600 cheaper than my original booking.........so if all this pandemic thing suddenly disappears overnight - id still be better off - ha. 

virgil_4

Good Morning,

I am writing with regards to our holiday we have planned on Saturday 15th August, obviously with regards to the current climate we are trying to figure out what to do?

Our balance is due on Saturday 6th June, we have already paid £916.00 and due to pay £1250, my wife and daughter really don't want to go on holiday this year now, so I am trying to what is best to do.

If we cancel is it correct we only lose the £60pp totalling £180? and have the difference we have already paid refunded, or can we transfer it all to a holiday next year, or do we pay all in full and the likelihood of the holiday going ahead is slim and then just wait for the refund?

We are definitely not going either way so trying to figure out the best case scenario.

Regards

Steven Duffy

Stay Safe

bagand96

1)  If YOU cancel, you will pay a cancellation charge.  As per their T&C's it's a sliding scale based on how long before the holiday you cancel.  If you cancel 70 days or more before departure it's only a loss of deposit.  So you'd lose the £60pp and be entitled to a refund of anything above that you've paid.   The only issue you may have here is getting in touch with Jet2 to actually process the cancellation.

2)  If you keep the booking and pay the balance, and THEY have to cancel the holiday then you will be entitled to a full refund.

3) If you keep the booking and the holiday goes ahead, and you decide to cancel then it's the same as 1) above, only that the nearer you are to the holiday the far more the cancellation charge is.