Jet2 refund thread

stenjue

Group holiday booked for Cyprus with jet two holidays due to travel 19th July, received email 30th June saying holiday was now cancelled as they were no longer flying on our departure date and would receive a refund for all monies paid within 28 days. True to their word all group members have now received full refunds within the 28days. As lead name on the booking I received all correspondence , I didn’t have to ring or speak to jet two about the cancellation all done through emails. So thank you jet two, you have given us the confidence that any future booking will be safe and secure.Keep up the good work.👍

superbigal

sue1976 said:

Has anyone had a refund from Jet2 recently? How long did they take? 

I ensured I was transferred to a handler who could "move my holiday".  I then (having done the research) explained my options were somewhat limited.  I also explained I had holidays in October and April already planned.
Full refund appeared in my credit card statement the next time I checked less than 24 hours later.
So it is possible if you push the right buttons.

louby40

How long are people waiting on the phone at the moment?
Got to amend yet another holiday because of 14 day quarantine.

stoem

I've just cancelled a Jet 2 holiday due to take place in October and therefore lost a £300 deposit. The holiday was booked well before the lockdown and for a hotel we visited last year - we essentially wanted to book the 'same holiday' again. 

The hotel published lots of changes, indoor pool closed, no buffet, different arrangements with staff, potential Covid tests at the airport on arrival which our 3 children aren't keen on at all etc. In my opinion the proposed holiday is significantly different to what we had booked which is why we cancelled and I feel a refund of the deposit or a 'meet in the middle' arrangement would be reasonable.
Jet2 however says no refunds of any deposits full stop but has this been tested legally before or had someone had any luck getting their deposit back after the holiday was changed to such an extent that it no longer matched what you booked?

Thanks.

eskbanker

stoem said:

The hotel published lots of changes, indoor pool closed, no buffet, different arrangements with staff, potential Covid tests at the airport on arrival which our 3 children aren't keen on at all etc. In my opinion the proposed holiday is significantly different to what we had booked which is why we cancelled and I feel a refund of the deposit or a 'meet in the middle' arrangement would be reasonable.
Jet2 however says no refunds of any deposits full stop but has this been tested legally before or had someone had any luck getting their deposit back after the holiday was changed to such an extent that it no longer matched what you booked?

Jet2 Holidays, as with most package providers, defines 'significant change' in terms of the key measures of a package as specified in the Package Travel Regulations:

Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable)

Although you're right that the virus-constrained holiday experience won't be quite the same as you'd originally have anticipated, everyone is in much the same boat, and that's clearly not the same as being a significant change in those sort of terms, and therefore it's highly unlikely IMHO that you'd be able to make a claim on that basis.

Obviously it's too early for any such claims to have been tested in court yet, in terms of Covid-enforced health and hygiene changes, and even claims brought under the 2018 version of the PTRs will be hard to find at this stage.