Jet2 refund thread

Petronzi

Hi all,
I'm sorry to hear of all your troubles...such uncertain times...
I have a strange one and, like you all, have no clarity from Jet2. 

My partner and I booked a city break to Rome for August. In March we received an email from Jet 2 cancelling our holiday and saying we did not need to take any further action. Last week, we received a reminder to pay the rest of our balance. Why would we pay for something which is not happened? We now have commitments to work on the days we were meant to travel, so regardless if tourism picks up, we were told it was cancelled and thus our plans have changed. 
Being reasonable, I have gone online to change the date of our booking, but ofcourse… you can't!
I have pushed the payment date back , sent emails, tried to ring, but to no avail. 
Fortunately, we have only paid minimal deposit, but it is the principle of the matter. They cannot cancel and then demand we go?
I am tempted to contact my bank to block the payment, after all, their email said no further action - so why should we pay?

Has anyone been in a similar boat and had any success? Or could anyone advise on the best course of action?

Thank you in advance! 

Pollycat

Petronzi said:

Hi all,
I'm sorry to hear of all your troubles...such uncertain times...
I have a strange one and, like you all, have no clarity from Jet2. 

My partner and I booked a city break to Rome for August. In March we received an email from Jet 2 cancelling our holiday and saying we did not need to take any further action. Last week, we received a reminder to pay the rest of our balance. Why would we pay for something which is not happened? We now have commitments to work on the days we were meant to travel, so regardless if tourism picks up, we were told it was cancelled and thus our plans have changed. 
Being reasonable, I have gone online to change the date of our booking, but ofcourse… you can't!
I have pushed the payment date back , sent emails, tried to ring, but to no avail. 
Fortunately, we have only paid minimal deposit, but it is the principle of the matter. They cannot cancel and then demand we go?
I am tempted to contact my bank to block the payment, after all, their email said no further action - so why should we pay?

Has anyone been in a similar boat and had any success? Or could anyone advise on the best course of action?

Thank you in advance! 

It sounds very odd for Jet2 to cancel a holiday so far in advance - 5 months - right at the beginning of the covid crisis

They've only just (yesterday) announced that they'll restart holidays from 15th July. Previous to that, it was 1st July.

Petronzi

Pollycat said:

Petronzi said:

Hi all,
I'm sorry to hear of all your troubles...such uncertain times...
I have a strange one and, like you all, have no clarity from Jet2. 

My partner and I booked a city break to Rome for August. In March we received an email from Jet 2 cancelling our holiday and saying we did not need to take any further action. Last week, we received a reminder to pay the rest of our balance. Why would we pay for something which is not happened? We now have commitments to work on the days we were meant to travel, so regardless if tourism picks up, we were told it was cancelled and thus our plans have changed. 
Being reasonable, I have gone online to change the date of our booking, but ofcourse… you can't!
I have pushed the payment date back , sent emails, tried to ring, but to no avail. 
Fortunately, we have only paid minimal deposit, but it is the principle of the matter. They cannot cancel and then demand we go?
I am tempted to contact my bank to block the payment, after all, their email said no further action - so why should we pay?

Has anyone been in a similar boat and had any success? Or could anyone advise on the best course of action?

Thank you in advance! 

It sounds very odd for Jet2 to cancel a holiday so far in advance - 5 months - right at the beginning of the covid crisis

They've only just (yesterday) announced that they'll restart holidays from 15th July. Previous to that, it was 1st July.

Hi, Yes, we thought that too when they initially emailed. The UK was not even considering lockdown at that point (it was just a the start of toilet-paper-gate). I believe it was because Italy was one of the worst affected countries at the time. I am trying to dissect the wording of the email, which essentially says are flights are withdrawn and they can no longer offer the holiday. It then goes on to say that if our departure date passes and they haven't heard from us, they will refund us the holiday amount. There is a chance now that the flight would be going ahead but we have not been informed of this? Our last communication prior to request for payment was that they could not offer us the holiday?
 We didn't contact at the time because our trip was so far ahead we thought it would be better to give others the opportunity to get through (as a lot of people had departure dates during the height of lockdown). After all, for us, it said to take no further action if you request a refund. Ideally, I'd like to rearrange our trip with them - these are difficult times for travel companies after all. 


Although this may be paranoid, I feel they are trying to force us to cancel with their ambiguity. My husband and I may just take the hit, but it is the principle of the matter. I'm starting to think now that they may just reintroduce the flights, which is understandable, but our commitments mean we can no longer go as they told us it was not happening. I don't know. 
But yes, totally agree, we often say that we feel they 'jumped the gun' a bit on this one...in stark contrast, our experience with Tui has been brilliant. We rearranged with no charge and have had emails from them informing us of policy updates. 

Unfortunately, this was our first trip with Jet2. I know it's not all their fault, they can't help an international pandemic, but it has rather marred my opinion of their customer service. 

Pollycat

Petronzi

When they emailed you cancelling the trip, didn't they say anything about the deposit you'd already paid?

As they cancelled, your deposit should have been refunded.

I'm a bit confused about your mention of 'pushed the payment date back'.

Why have you done that for a holiday that was cancelled in March?

cook0891

Hi, hoping someone can help/advice.

My holiday got cancelled by Jet2 and I am in the process of getting a refund. I paid in 3 installments and have received the last two but not the initial one. I was contacted by a text number yesterday saying was Jet2 and was an issue with refunding me to original card as expired (think it possibly could have between 1st and 2nd/3rd payments) It all seemed legit but now asking me to fill in an online form with my card details so they can process the refund. This is the bit I am obviously wary about. 

The text number was 07445 874549, I tried ringing it but said can't receive incoming calls. I did a google search on it but nothing. Tried for hours contacting Jet2 but impossible to get through. 

Has anyone else had this and has it been ok? Thanks in advance. 

superbigal

I got the email yesterday morning as Jet2 have cancelled a whole heap of holidays due to operations again.  Nothing tickled my fancy regarding the link they give to allow you to search for an alternative.  Called on the 0800 number showing on my booking at about 6.30pm last night.  Queued for 10 minutes.  Refunded in 2 minutes. Email confirmation in 30 seconds confirming. Should have all money back in 3-5 days.  Very happy.
The poor girl was struggling with the huge amount of new holidays people have booked in the last few days at short notice because of possible air bridges.  Many people booked a holiday to Turkey on Monday and get the news on Tuesday now cancelled.

Howellsey11

Hi,
We had a holiday booked with Jet2 to Fuerteventura for 25th July. We cancelled and they were great, refunded the money we had paid bar the £240 deposit. I'm wondering where do I stand in trying to claim that £240 deposit back, should the holiday not go ahead anyway? I'd have paid £240 towards something that didn't happen?

superbigal

Howellsey11 said:

Hi,
We had a holiday booked with Jet2 to Fuerteventura for 25th July. We cancelled and they were great, refunded the money we had paid bar the £240 deposit. I'm wondering where do I stand in trying to claim that £240 deposit back, should the holiday not go ahead anyway? I'd have paid £240 towards something that didn't happen?

Unfortunately your choice.  If you wanted a full refund and were prepared to potentially go you had to hold your nerve and pay the full whack.

Howellsey11

superbigal said:

Howellsey11 said:

Hi,
We had a holiday booked with Jet2 to Fuerteventura for 25th July. We cancelled and they were great, refunded the money we had paid bar the £240 deposit. I'm wondering where do I stand in trying to claim that £240 deposit back, should the holiday not go ahead anyway? I'd have paid £240 towards something that didn't happen?

Unfortunately your choice.  If you wanted a full refund and were prepared to potentially go you had to hold your nerve and pay the full whack.

Thought that maybe the case. Wife has a pacemaker, so it was impossible to get travel insurance. We were offered same holiday next year for £1000 more. Just feel we've lost the deposit through no choice of our own really, and as of yet there is no certainty that the holiday will go ahead anyway. Legally I wasnt sure that they could still claim the deposit for something that may not go ahead.

sue1976

Has anyone had a refund from Jet2 recently? How long did they take?