Jet2 refund thread

spiro

Have you tried claiming on your holiday insurance?

elsien

Isn't travel insurance for when all else fails, not for jet2 evading ther responsibility?  Did yout have to book with a different airline or was it still Jet2?

Browntoa

Have a read through the thread , advice is there

New thread merged into the existing thread

bevvy66

I missed a call from jet2 on 23rd april regarding a refund due to coronavirus.
My phone only rang twice which wasnt enough time for me to answer. I tried calling back but it was automated so couldn't speak to anyone.
They haven't tried since to call me back and now I fear I will have been put to the back of the calling queue.
We were due to go on holiday on 4th of may.
What if they dont call again before my travel date,will I still get a refund?

bradders1983

Course you will. 

oxygen_thief

sarahec89 said:

oxygen_thief said:

Were due to fly july 18th, we just want a refund minus the deposit. The balance is due in a few weeks but no guarantee they will cancel the holiday yet and I really dont fancy going.

I am the same as you but can’t get through to cancel! I need the money due to be withdrawn over the next few uncertain weeks/months. Do I contact my bank and bloke the transaction? Did you get a response?

Weve had no response from Jet 2 other than a twitter PM advising us to fill in a web form  for the pre sales team.

I've also sent a letter registered post and emailed the amendmybooking email address. 

We shouldn't have to be battling for a cancellation when were before the payment due date. In my opinion Jet 2 are imposing barriers now, I do not believe that this couldn't be done online by the customer in the correct manner as per the terms of the booking. This will all come out in the wash and companies that have misbehaved in this manner will pay a deeper price over the long term.

This is the time companies should be looking after their customers and not rigging it to extract the maximum amount of money from people just to shore up their current accounts. I'll say it again, when the shoe is on the other foot, travel companies are quick to impose the terms of a booking, we should be able to do the same.

Edit: typo

darkcloudi

bevvy66 said:

I missed a call from jet2 on 23rd april regarding a refund due to coronavirus.
My phone only rang twice which wasnt enough time for me to answer. I tried calling back but it was automated so couldn't speak to anyone.
They haven't tried since to call me back and now I fear I will have been put to the back of the calling queue.
We were due to go on holiday on 4th of may.
What if they dont call again before my travel date,will I still get a refund?

If you don't mind I was wondering when are you / were planning on flying out? I was expected to fly out on 1st June and haven't received my call, so was keen to know where Jet2 have got to, in terms of dates.
Unsure whether to go in the direction of section 75 with the credit card company as they (Jet2) don't respond to messages on either Twitter and Facebook. At present given them a chance to get back to me, as they probably got a backlog to get through or more like holding on to the cash and releasing it out slowly since there isn't an option to get refunds back to card.

chrispr5

We’re due to fly 25th June for my stag do . We’ve only paid £60 deposit each so far but the remainder is due 30th April. I can’t get through to anyone at Jet2 to try and extend this and my friends don’t want to pay anymore as we doubt there’ll be any flights abroad anytime soon. We’ve had to reschedule the wedding until next year as the venue aren’t having weddings until further notice and we don’t want to spend lots of time and money planning a wedding that probably won’t go ahead this year. If I cancel with jet2 and the flights don’t go ahead anyway can I claim our deposits back?

bradders1983

No, if you cancel first you are entitled to no deposit back, no matter what then happens with the flights afterwards.

themass

hi folks, like many our package holiday with Jet2 was cancelled we received an email from Jet2 to inform us and on the manage my booking it says your booking is affected, we were actually due to go yesterday 25 April but not had any contact from them regards refund, do we just sit and wait, they have all our details.
Steve