Jet2 refund thread

ryanwinter27

I’m really hoping that someone can help me. I’ve booked a holiday for myself and 4 others with Jet2 directly for the 17th July, and have already paid off nearly 50% of the booking. The full payment is due on the 21st May (after I managed to extend it by 14 days on the website). 

My big issue is that a member of our party has just diagnosed with cancer and can no longer travel due to having to receive treatment. As it stands, Jet2s policy says I can cancel the holiday within 70 days of the departure date, and only lose my deposit if I cancel. They have closed their phone lines and no aren’t dealing with any customers who holidays falls after the 17th June, so nobody is getting back to me. 

I need to cancel this booking, as the family really doesn’t need the rest of the money coming out when someone is off work from illness, and others not working due to Covid... however, I can’t lose the 50% I’ve already paid off.

I paid for the holiday on my credit card, however, I don’t have travel insurance, although the member with the illness does. 

Can anyone please give me any advice? 

Thanks in advance, 

Browntoa

You have only 2 options , cancel and lose deposit or pay the balance and protect the whole lot. You then let jet2 cancel the holiday and refund

Your credit card will not entertain a claim because you cancel.

Jet2 are giving cash refund , suspect that will continue past 17th June

Life__Goes__On

"

themass said:

hi folks, like many our package holiday with Jet2 was cancelled we received an email from Jet2 to inform us and on the manage my booking it says your booking is affected, we were actually due to go yesterday 25 April but not had any contact from them regards refund, do we just sit and wait, they have all our details.
Steve

At this time it's just a waiting game.
Unless you want to  you don't have to settle for any vouchers.

ryanwinter27

Understood, but what if the holiday isn’t cancelled and I still can’t go on the holiday but then I’m outside of the current 70 day cancellation date? 

Browntoa

Trust me , nobody will be flying anywhere in July

Life__Goes__On

"

bradders1983 said:

No, if you cancel first you are entitled to no deposit back, no matter what then happens with the flights afterwards.

I've been thinking over this issue.
Someone could try and claim a refund for a deposit on the grounds it isn't fair that a company can profit for offering a service that in the end they don't provide
As many companies are using "force majeure" to stop any compensation being paid, an argument could be make the consumer as that same right so the company isn't entitled to any compensation (keeping the deposit)
Not found any legal ruling on this  issue, if it could be or not.

If anyone can  point me to one I'd be grateful.

bagand96

ryanwinter27 said:

Understood, but what if the holiday isn’t cancelled and I still can’t go on the holiday but then I’m outside of the current 70 day cancellation date? 

This is the problem you have.  If you're happy to cancel now and lose the deposit then you just need to find a way to get in touch with Jet2.  I'd say tweet them, twitter always seems to get the best response from companies.  Jet2 are tweeting replies to people, even today, although it's taking them a few days to get back back to people.

Just a point - if you had insurance you would likely be covered under that, in future always book insurance as soon as you've booked travel.

Nebulous2

Browntoa said:

Trust me , nobody will be flying anywhere in July

I agree with you, but some people are still trying to push holidays in the summer. I’ve just seen this slightly strange article from an English language media outlet in Spain. 

https://news.google.com/articles/CAIiELIVNAX3n5CzsNKNlEY6HfgqMwgEKioIACIQjlC2QRHfBZi3jzzrO0K-4ioUCAoiEI5QtkER3wWYt4886ztCvuIwi_rJBg?hl=en-GB&gl=GB&ceid=GB%3Aen

Vulcans

I have had a holiday cancelled by Jet2holidays because of the virus. They have offered me a rebook or holiday credit voucher. I do not want to rebook so I am contemplating taking the voucher. Does anyone know if these vouchers are ATOL protected incase Jet2holidays go bust?

ryanwinter27

bagand96 said:

ryanwinter27 said:

Understood, but what if the holiday isn’t cancelled and I still can’t go on the holiday but then I’m outside of the current 70 day cancellation date? 

This is the problem you have.  If you're happy to cancel now and lose the deposit then you just need to find a way to get in touch with Jet2.  I'd say tweet them, twitter always seems to get the best response from companies.  Jet2 are tweeting replies to people, even today, although it's taking them a few days to get back back to people.

Just a point - if you had insurance you would likely be covered under that, in future always book insurance as soon as you've booked travel.

When you say deposit, do you also mean the additional payments I’ve been making? The deposit is only £60pp but I’ve paid off over 2k