Jet2 refund thread

Browntoa

Their customer service centres are running on a skeleton staff. Very limited resources dealing with a historic event never seen in our lifetime.

It's a waiting game

fen10

@Browntoa I get that, but if you’re experiencing issues, just let people know there will be a further delay in responding. Like others, we could really do with that money back ASAP 

Browntoa

Travel industry is on a hiding to nothing , admit delays , still get bad press.

vickamit1981

Hallion said:

I have a holiday booked with Jet2 for the end of July to Portugal. I have paid the deposit of £240 along with an additional £1000. The balance of £2000 is due in a few weeks. If I cancel and don't pay the balance, I know I will definitely lose the deposit but will I also lose the additional £1000 I have paid off the holiday?

Thanks

Have you managed to get this sorted as we are In the same position. We are hoping to change the holiday to next July however we are stuck as what to do.
do we book again for next year or change the dates? 
 We also recently received an email stating there will be work taking place during our holiday which also makes us want to rebook. Which they have stated we can .
We have tried to contact jet 2 but with no joy.

how do we go about doing this as our current holiday is I’m 73 days and do not want to lose our money. 

thanks 

veravera123

Ive not read all the comments but if any of you have booked with a travel agent, give them a call , as in most instances they will get you an extension on your balance due date. By that time, there may be more news on what is happening with your holiday in July. You could always change your holiday to a later date and then you will not need to pay anything else yet. Good Luck

Hallion

vickamit1981 said:

Hallion said:

I have a holiday booked with Jet2 for the end of July to Portugal. I have paid the deposit of £240 along with an additional £1000. The balance of £2000 is due in a few weeks. If I cancel and don't pay the balance, I know I will definitely lose the deposit but will I also lose the additional £1000 I have paid off the holiday?

Thanks

Have you managed to get this sorted as we are In the same position. We are hoping to change the holiday to next July however we are stuck as what to do.
do we book again for next year or change the dates? 
 We also recently received an email stating there will be work taking place during our holiday which also makes us want to rebook. Which they have stated we can .
We have tried to contact jet 2 but with no joy.

how do we go about doing this as our current holiday is I’m 73 days and do not want to lose our money. 

thanks 

I haven't yet. I plan on calling them tomorrow although I could be in for a long wait. At this stage I would sacrifice the £240 deposit if I can get the additional £1000 back. The issue may be that I am unable to get through to them within the 70 cancellation window.

vickamit1981

How are you contacting them as the number we have says not accepting calls 

does any one have a way to contact jet2 as I need to get in touch with them before my 70 day deadline 

Hallion

I have just tried all the numbers available on their website and as you mention, there is an automated message saying they are not taking calls. For cancellation, here is the detail from their "Terms and Conditions":

"Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Pre-Travel Services Team on +44 (0) 333 300 0737 and providing the correct booking reference and security details. "

It looks like the only option is sending a recorded letter and hope that it is read by someone before the 70-day deadline. Unfortunately that might not happen if staff are working from home. 

Sportbilly_2

Hmm, I tried to cancel online at the weekend and was told to send an email to amendmybooking@jet2holidays.com, there was nothing about sending a letter by recorded delivery. I've only paid the deposit and the email was sent 78 days before departure, so I should only lose the deposit. I'm getting a bit concerned they're either going to take the full amount when it's due in May, or say I didn't cancel within 70 days and take 30% as per their Ts & Cs. 
My payment method is via a credit card, is it possible to request any payments from it are blocked?

oxygen_thief

If you're concerned about Jet 2 automatically taking money from your card be aware you are able to prevent future payments by contacting your card issuer.
Here is a link detailing your rights and what to do:
https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-credit-card/