Jet2 refund thread

bagand96

Just be aware that if you are inside 70 days and cancel then Jet2 could persue any further payments that are due to them as per the contract.  I'm not saying they will, but they could.

gazgits

Life__Goes__On said:

gazgits said:

I did contact NatWest and they said they couldn’t stop the transaction going out. 

Was it a debit card,  direct debt  or directly out of the bank account?

Debit card. 

Life__Goes__On

The bank is wrong the law changed a while ago.

A future payment is classed as a “continuous payment authority”

Even is this only a one time payment.

You can withdraw your consent at any time

Edit  This will be helpful

https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-credit-card/

gazgits

Life__Goes__On said:

The bank is wrong the law changed a while ago.

A future payment is classed as a “continuous payment authority”

Even is this only a one time payment.

You can withdraw your consent at any time

Edit  This will be helpful

https://www.citizensadvice.org.uk/debt-and-money/banking/stopping-a-future-payment-on-your-debit-or-credit-card/

Brilliant. Thank you very much. I will talk to them again. 

Life__Goes__On

gazgits said:

Brilliant. Thank you very much. I will talk to them again. 

No problem
Let me know how you get on.

gazgits

Unfortunately the bank still said there was nothing they could do and the payment could not be stopped. I asked for someone more senior and he said the same. Just constant apologies. Very frustrating. 

Life__Goes__On

Raise a formal complaint on the issue.

I will try and find the legal ruling
EDIT more info
https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel
Bit more
https://www.financial-ombudsman.org.uk/businesses/complaints-deal/banking-and-payments/continuous-payment-authorities

rpb424

It seems rather unfair to me that Jet2 get to keep a deposit for a holiday that may never ultimately happen as booked.

We've just requested cancellation of our holiday in mid August, and fully accept that as things stand we will not get refunded the £240 deposit, given that our holiday is still nominally 'going ahead'. We will however get the part balance already paid back (confirmed by them several weeks ago in a web chat before they shut those down).

However I can fully envisage the scenario where their proposed resumption of flights in mid June gets put back even further to the point where our holiday would have then got cancelled by them, and as such them keeping the deposit seems a bit rich.

No reply as yet to our cancellation request (submitted via two different contact channels into them in case one gets 'lost'), and I'm not sure whether there might be a case for a credit card or insurance refund claim for the deposit in the fullness of time if the flight cancellations extend and holiday could never have happened.

Life__Goes__On

"

rpb424 said:

It seems rather unfair to me that Jet2 get to keep a deposit for a holiday that may never ultimately happen as booked.

I've just posted my opinion on that matter in a different thread.
https://forums.moneysavingexpert.com/discussion/comment/77112674#Comment_77112674

InsuranceLiability

bevvy66 said:

I missed a call from jet2 on 23rd april regarding a refund due to coronavirus.
My phone only rang twice which wasnt enough time for me to answer. I tried calling back but it was automated so couldn't speak to anyone.
They haven't tried since to call me back and now I fear I will have been put to the back of the calling queue.
We were due to go on holiday on 4th of may.
What if they dont call again before my travel date,will I still get a refund?

 I am in the same boat except a day later.  Has anyone been rung back having missed their call?  What sort of lead time was that?